Review summary

John Shepherd Estate Agents receives consistently positive reviews. Customers particularly appreciate service and professional, though some mention concerns about communication and customer service.

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See what reviewers are saying

One of the worst experiences I had with…

One of the worst experiences I had with this agency. I rented a house from them and verbally agreed and emailed confirming my extension of my stay. But suddenly the agent left the agency and the landlord changed his mind and evicted us by using no fault eviction. Not only that, they rented the place for less than what we were paying. It's a scam to get your deposit money. They charged us £1700 for property damage but the court ruled in our favor and we got our deposit back. Be careful.

A shoutout to John Blythe (Renewals…

A shoutout to John Blythe (Renewals Clerk) for being prompt, professional and cordial

P
Lauren is absolutely fab!!

I had a great experience with Lauren Foster from the John Shepherd team as she helped us with arranging to have a pet in our tenancy. It can be a bit nerve-wracking asking for a pet but from the the first interaction Lauren was friendly, supportive, and helpful in her approach and was just as enthused when our Landlord agreed as we were!! Our emails were responded to quickly and she was able to pass on all information efficiently. An absolute star 🌟 and we hope to have more interactions with her in the future

Stay away from John Shepherd

Centrick used to manage my property, and I never had any issues with them for 7 years. Once John Shepherd Birmingham Branch took over my property, the experience was very different. So, if you are looking around for a letting agent, please refer to all the one-star ratings on Trustpilot. There must be a reason why landlords/tenants are so upset with John Shepherd. If John Shepherd is your current letting agent, I will advise landlords to be more hands-on, even though you are paying a full management service fee for John Shepherd to manage your property. As I used to be very hands-off when Centrick managed my property, I had a very costly lesson when my property was managed by John Shepherd. To be fair, their senior management staff (Chris, Stuart, Julie, Jack) are all very responsive and professional. They gave me their full support during the formal complaint process. I was just very unfortunate to bump into a very absent-minded property manager. Just to name a few - he forgot to deduct the final month's utilities from my last tenant's deposit; forgot to inform Ginger Energy of a new tenancy, and all expenses were charged to me; forgot to sign on a Section 21 notice and when my eviction consultant would like to submit court papers to apply for a possession order, the unsigned Section 21 notice was invalid and the whole process had to re-start again; forgot to inform the Birmingham City Council of a new tenancy and I received a huge bill for council tax. As a landlord who is paying a full management service fee, I don't expect that I have to check the work done by my property manager. Those are just their "bread and butter". Right? I can't imagine so many things can go wrong. So, if you are looking for a letting and management agent, please read all the 1-star ratings on Trustpilot. I think comments on Trustpilot are very reliable. When I was very desperate to look for an eviction company last year to evict my tenant, I read comments on Trustpilot and found a very good eviction company with all 5-star ratings.

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All reviews

698 total • Write a review

Showing 191 - 200 of 694 reviews
AL
5 out of 5 stars

Charlotte was excellent and ensured a…

Charlotte was excellent and ensured a smooth process moving into our new home :)

Date of experience: February 2, 2024

MS
1 out of 5 stars

I Don't recommend

Went through the whole painful process of renting an apartment through John Shepherd and goodlord and did everything that was required and paid the fees and got the keys to the flat and checked in today only to find so many small issues that has not been taken care of and so many things needs to be fixed even though they had all this time to take care of it and clean it probably!! **UPDATE** They came in and fixed what needed to be fixed also I want to mention that agent Meghan was helpful though out the process

Date of experience: February 1, 2024

DC
5 out of 5 stars

Rented a flat for 3 years through John…

Rented a flat for 3 years through John Shepherd and Rajak Ali (our property manager) was brilliant. Thoroughly recommend them

Date of experience: January 29, 2024

SM
5 out of 5 stars

Great Experience

Great experience from them throughout the letting process, and especially my property manager Rajak Ali has also helped me, always quick to reply back and sorted lot of things. Would highly recommend them.

Date of experience: January 23, 2024

ms
5 out of 5 stars

Great experience !

Great experience !

Date of experience: January 19, 2024

OA
5 out of 5 stars

We recently rented an apartment through…

We recently rented an apartment through John Shepherd and Lily Johnson was our primary contact throughout the process. We had to move in as soon as possible and lily somehow understood this as she made it a hassle free experience for us and also provided immediate response to our concerns.

Date of experience: January 16, 2024

DT
1 out of 5 stars

Avoid Vijay Kapila from Bham

Avoid dealings with Vijay Kapila from Birmingham branch if at all possible. He arranges people to come into your flat without warning. He shares other people’s contracts for other flats with you breaking confidentiality. He pretends the contracts are yours to try and stop you leaving presenting a huge bill. Very underhand tactics to extract fees. No deposit back still too.

Date of experience: January 14, 2024

DE
4 out of 5 stars

Very good to deal with

Very good to deal with (John), responsive and am happy with all they provide

Date of experience: January 10, 2024

SH
1 out of 5 stars

Damp damage refund…

Still waiting for my daughter's refund for furniture and other items lost due to damp in one of your lettings.

Date of experience: January 10, 2024

EB
5 out of 5 stars

JS - Rajak - 5 stars

Rajak has been very helpful day to day in the management of my btl in Birmingham. And in helping to resolve some unfortunate issues requiring attention.

Date of experience: December 20, 2023

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