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Review summary
John Shepherd Estate Agents receives consistently positive reviews. Customers particularly appreciate service and professional, though some mention concerns about communication and customer service.
One of the worst experiences I had with this agency. I rented a house from them and verbally agreed and emailed confirming my extension of my stay. But suddenly the agent left the agency and the landlord changed his mind and evicted us by using no fault eviction. Not only that, they rented the place for less than what we were paying. It's a scam to get your deposit money. They charged us £1700 for property damage but the court ruled in our favor and we got our deposit back. Be careful.
I had a great experience with Lauren Foster from the John Shepherd team as she helped us with arranging to have a pet in our tenancy. It can be a bit nerve-wracking asking for a pet but from the the first interaction Lauren was friendly, supportive, and helpful in her approach and was just as enthused when our Landlord agreed as we were!! Our emails were responded to quickly and she was able to pass on all information efficiently. An absolute star 🌟 and we hope to have more interactions with her in the future
Centrick used to manage my property, and I never had any issues with them for 7 years. Once John Shepherd Birmingham Branch took over my property, the experience was very different. So, if you are looking around for a letting agent, please refer to all the one-star ratings on Trustpilot. There must be a reason why landlords/tenants are so upset with John Shepherd. If John Shepherd is your current letting agent, I will advise landlords to be more hands-on, even though you are paying a full management service fee for John Shepherd to manage your property. As I used to be very hands-off when Centrick managed my property, I had a very costly lesson when my property was managed by John Shepherd. To be fair, their senior management staff (Chris, Stuart, Julie, Jack) are all very responsive and professional. They gave me their full support during the formal complaint process. I was just very unfortunate to bump into a very absent-minded property manager. Just to name a few - he forgot to deduct the final month's utilities from my last tenant's deposit; forgot to inform Ginger Energy of a new tenancy, and all expenses were charged to me; forgot to sign on a Section 21 notice and when my eviction consultant would like to submit court papers to apply for a possession order, the unsigned Section 21 notice was invalid and the whole process had to re-start again; forgot to inform the Birmingham City Council of a new tenancy and I received a huge bill for council tax. As a landlord who is paying a full management service fee, I don't expect that I have to check the work done by my property manager. Those are just their "bread and butter". Right? I can't imagine so many things can go wrong. So, if you are looking for a letting and management agent, please read all the 1-star ratings on Trustpilot. I think comments on Trustpilot are very reliable. When I was very desperate to look for an eviction company last year to evict my tenant, I read comments on Trustpilot and found a very good eviction company with all 5-star ratings.
Would like to thank Lauren Foster for the prompt and efficient way she dealt with the ongoing problem relating to our property at Landmark.
Regards,
Alan Pinfold.
A very bad experience.
I rented my apartment from the Birmingham office in January 20, 2023. I moved in and discovered the boiler and heating was not working. It took two weeks to get it fixed after reporting on the office channel and contacting the office several times. I had to stay in a hotel after paying for an apartment to protect my minors from catching a cold and cold related illnesses. A compensation was promised in the form of discount from my landlord but till date, I have not received a dime.
All through my stay at the property, the heating in the house never worked properly, the rooms were infested with mould, even after using mould spray opening the windows regularly, mould was and is still a recurring issue in the apartment. I reported to my property manager, someone came and inspected the property. I was told it would be treated from its source and that was the last I heard about the mould.
I got fed up with all of the issues with the apartment, I gave the company two months notice as stated in our letting agreements, followed the checkout procedures stated by my property managers Kai Roodney and Caitlin Lemon, did the cleaning with the company approved cleaning company and a report was sent.
An email response and pictures was sent to me by my property manager Caitlin Lemon stating that the property was ok and was waiting for a partial contribution from the landlord.
From August since I moved out till date, I have been waiting for a response after that email, I am yet to receive another email. I have called the office several times, emailed the property managers involved. I also copied Drew Sawdkins who was the letting manager that finalised our letting contract and was also the person who received my keys at check out. As we speak, I am yet to get an email response after sending several, my property manager and supervisor are yet to respond to any of my calls after promising to respond as they are always in a meeting or too busy to respond. I have had to wait for 10, 15, 20, 30 minutes and more to speak with them. The call logs can be checked if my calls have been returned. No email has been sent saying where we are and when my deposit will be refunded. I guess it’s because I am of ethnic minority that I am being treated this way.
My advice to any intending tenant to rent a property from John Shepherd is a big NO, ABORT. Take your time and money elsewhere as they are not worth the trouble.
The process of booking a viewing and the viewing itself was perfect from start to finish. Very responsive and knowledgeable.
The young estate agent that met me there Turkay was warm, welcoming and made us feel at home.
I have been a tenant for over six years. I have had regular inspections of my property however my recent experience with Debbie Jackon was outstanding. The inspection was thorough going through each room and the outside, discussing what was good as well as issues. She recorded each area describing the issues and taking photographs. Debbie was good to talk to, being a good listener and communicator. Thank you Debbie for making an inspection an enjoyable experience and not something to dread.
I don’t leave reviews very often but John Shepherd West Bridgford deserve one. I am absolutely disgusted with this unregulated letting market, trying to remove deposit money for 2 small plastic cracks in a fridge freezer and saying they will need to replace both from our deposit money. Furthermore saying they will need to have it re-cleaned despite us paying £180 for two cleaners to spend 3 hours cleaning it professionally. Prior to this when we lived in the flat we had a low water pressure problem which took them over 4 months to fix, they came up with excuse after excuse before finally offering to fix it a few weeks before we moved out (only because we had to get the council involved to sort it). We then moved into another property with them where the oven had not been cleaned (see pictures attached) yet was told it was just cleaning residue. Also the dishwasher that did not work, we were originally told to try to fix it ourselves? Thirdly in our contract it makes reference to a washing machine, yet no washing machine was present and we had to spend hundreds to buy our own. I cannot believe what these agencies try to get away with, I highly doubt they would even replace the fridge and freezer for such a small crack and new tenants who will soon move in, they just want money money money! Disgusting.
Tassi Lettings are now under John Shepherd so just to add to here also:
I am a student living in a flat with Tassi Student Lettings currently. It has been beyond hell.
When I moved in:
- Tabacco scattered across the floor
- Bin full of maggots
- Dirt on the skirting boards
- Mould in the bathroom
- Electric parking that did not work
- No heating (and it has been 2 months)
- No instructions on how to turn the fire alarm off (it was on from 9pm - 10am)
- Electricity randomly switching off
- Light detached and hanging from the ceiling
- Scratched furniture
- Broken toilet seat
- More I cant even think off
You can not get hold of them at all! If you have an issue you have to ring 100 times to even get through to someone. DO NOT LET FROM THEM!
They are useless, absolutely useless. I moved in in August it is now October and problems are still coming up and the old ones are not getting fixed.
Thank you for turning a bad experience into a positive one. These days it seems that landlords often get the raw end of the deal but when you have an sympathetic ear hearing your concerns and working with you it really helps.
Jonny Evans and Rajak Ali from the Sutton Coldfield office have been great - a big shout out to them and Samantha Follows too. Thanks again!
I had a very disappointing experience renting a property in Nottingham through John Shepherd, and I feel it's important to share my experience. From the beginning, I encountered multiple issues that reflect poorly on their professionalism.
Firstly, communication was poor from the outset. When we moved in, we were given only one key for the apartment, and shockingly, the person handling our tenancy had the audacity to ask me to make additional copies myself. Isn’t it their responsibility to ensure everything is properly handled? I reluctantly agreed and had a copy made, even sending them the original invoice from Timpson, only to be told the price I paid was too high—what a joke!
They also claim to have a system in place for reporting property issues. We reported a leak from the kitchen sink, and unsurprisingly, we received no response and no repair. If you're considering letting your property with them, beware—they clearly neglect tenant concerns.
Lastly, we had an agreement for the end of our contract, which we communicated well in advance. After some back and forth, we received the final bill for the days we owed, which we paid without any issues. However, when they returned our deposit, we were shocked to find £85.15 deducted for what they claimed was "outstanding rent" for two extra days. This was done quietly, without any authorization or explanation. Essentially, they took that money from us based on their mistake and total miscommunication across the business.
All in all, while they may try to present themselves as a serious estate agent, the reality is one of incompetence and poor service—for both tenants and landlords. Beware if you choose to deal with them.
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