John Shepherd Estate Agents
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Very disappointing experience
I had a very disappointing experience renting a property in Nottingham through John Shepherd, and I feel it's important to share my experience. From the beginning, I encountered multiple issues that reflect poorly on their professionalism. Firstly, communication was poor from the outset. When we moved in, we were given only one key for the apartment, and shockingly, the person handling our tenancy had the audacity to ask me to make additional copies myself. Isn’t it their responsibility to ensure everything is properly handled? I reluctantly agreed and had a copy made, even sending them the original invoice from Timpson, only to be told the price I paid was too high—what a joke! They also claim to have a system in place for reporting property issues. We reported a leak from the kitchen sink, and unsurprisingly, we received no response and no repair. If you're considering letting your property with them, beware—they clearly neglect tenant concerns. Lastly, we had an agreement for the end of our contract, which we communicated well in advance. After some back and forth, we received the final bill for the days we owed, which we paid without any issues. However, when they returned our deposit, we were shocked to find £85.15 deducted for what they claimed was "outstanding rent" for two extra days. This was done quietly, without any authorization or explanation. Essentially, they took that money from us based on their mistake and total miscommunication across the business. All in all, while they may try to present themselves as a serious estate agent, the reality is one of incompetence and poor service—for both tenants and landlords. Beware if you choose to deal with them.