Japan Crate

3.921 out of 5 stars
3.9
Great1,000 reviews

TrustScore

3.9
3.921 out of 5 stars
Great
5 out of 5 stars
614
4 out of 5 stars
108
3 out of 5 stars
51
2 out of 5 stars
39
1 out of 5 stars
188
1,000 reviews in total

Review summary

Japan Crate has mixed reviews from customers. Customers particularly appreciate service and quality, though some mention concerns about customer service and communication.

Based on reviews, created with AI

Featured Reviews

4/4 slots
POPULAR
5 out of 5 stars
5/5

Their customer support is Madness 🔥

Their customer support is Madness 🔥 , never received a reply faster then 20 hours . And yet they took a minute to answe...Read more

0
0
🔥 High engagement
POPULAR
5 out of 5 stars
5/5

⭐️⭐️⭐️⭐️⭐️ A Fun and Delicious Surprise!

Japan Crate is an absolute treat! Every box is packed with a fun mix of authentic Japanese snacks, candies, and drinks t...Read more

0
0
🔥 High engagement
POPULAR
4 out of 5 stars
4/5

Big Improvement Since Bokksu Acquisition - But I'd Only Conditionally Recommend

**I've included my previous update for full context. Not enough space for original post.** The last few months, the...Read more

0
0
🔥 High engagement
POPULAR
1 out of 5 stars
1/5

Terrible Box Design

I ordered the most expensive box available and they sent it in the most brightly packaged and labeled box imaginable. If...Read more

0
0
🔥 High engagement

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liamkok
liamkok
1 reviews
about 4 years ago
5 out of 5 stars

Very nice

Very nice box with diverse goodies.

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Mara
Mara
1 reviews
about 4 years ago
5 out of 5 stars

Buy a crate, they’re great!

I love Doki/Japan crates because of how cute everything is! Their items are super adorable and great for collecting. Never have I seen something from the crates that didn’t appeal to me :)

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Dai Kulmala
Dai Kulmala
1 reviews
about 4 years ago
5 out of 5 stars

Cute items!

I have subscribed to doki doki couple of times and everything have always been so cute and useful ❤️👍 I will subscribe in the future too!

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Andrey
Andrey
1 reviews
about 4 years ago
1 out of 5 stars

No refund answer

Waiting for an answer since September 3rd for a refund. When it's about regular support the answer right away but no answer after 2 weeks, not even an estimated time for it. The worst customer experience.

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Natasha C
Natasha C
1 reviews
about 4 years ago
5 out of 5 stars

Great social media team and generous company

I've ordered my first Japan Crate (the September 7 Year Anniversary one) and I'm super excited for it to arrive. I decided to purchase with Japan Crate because they have a great social media team who is more than happy to answer any questions or concerns - plus they get back to you super fast! This was a great indication that these guys are super proud of what they do and want others to experience the magic of Japanese snacks! I can't wait to try Japanese snacks for the first time. Also they are always running giveaways - I've currently entered into two so I think it's really cool how their company is constantly giving back to their customers.

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Mac Oliva
Mac Oliva
1 reviews
over 4 years ago
5 out of 5 stars

A chance to try something unknown

Easy suscription and acomplished to catch my eye inmediately. I cant wait to get my crate

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Mala
Mala
1 reviews
over 4 years ago
5 out of 5 stars

Something you should definitely try out!

If you love Japanese candies and snacks, and wish to try new things, these crate boxes are definitely for you!

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over 4 years ago
5 out of 5 stars

Amazing Experience, Great Taste

Have always loved every crate I've ever received, such great tasting snacks.

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over 4 years ago
5 out of 5 stars

Japan Crate is just amazing!!!!

Japan Crate is just amazing!!!! They have so much to offer for us Anime lovers and I could never get enough of it. Have great products that just keeps you curious more!!!!

Helpful?
over 4 years ago
3 out of 5 stars

Its alright, but there are better services elsewhere.

I ordered two boxes from two separate companies- okashi crate, and japan crate. In my opinion, the okashi crate was much better than japan crate. Despite the japan crate shipping a week earlier than the okashi crate, it arrived almost two weeks later. I also wasn’t as big a fan of the selections of snacks they had. This is more a personal thing though. They also had more dagashi like treats than the okashi crate, and was the same price as it, even though there was less in it. I just dont think the value for money is there with japan crate, you can find it elsewhere.

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over 4 years ago
5 out of 5 stars

Awesome crate!

Yummy and fun snacks with cool little items mixed into the bunch

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Kristina
Kristina
1 reviews
over 4 years ago
1 out of 5 stars

Terrible company

Terrible company. I ordered a “1 time shipment” on another website they’re featured on and they continued to charge me. Their customer service was terrible and the box I did received had melted goods. I will NOT buy from them again. They also tried to suppress my bad review. Unethical. Kristina

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Tyler Bogart
Tyler Bogart
1 reviews
over 4 years ago
4 out of 5 stars

おいしい

Japan Crate has an extremely diverse and delicious array of snacks, the only downside is that it’s a little pricey.

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Caitlono
Caitlono
1 reviews
over 4 years ago
5 out of 5 stars

Great Experience!

Great crate with lots of things you can't just find anywhere! New things each time let you have a personal and unique experience!

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Carola
Carola
1 reviews
over 4 years ago
5 out of 5 stars

Excellent support!

I happily subscribed a few days ago to the monthly premium crate. But while checking out I forgot to put a promo code in that would’ve allowed me to receive a few extra bonus items. So I decided to reach out to their customer support and not only did I receive an immediate response, but one of their customer care specialist called Rion even canceled my order so that I could create a new one with the promo code I wanted. What can I say….I now believe Japan crate has the best customer care in the world. Definitely trustworthy. I’ll be recommending Japan crate to all my friends and family. Can’t wait to receive my September crate! Go check them out!

Helpful?
over 4 years ago
5 out of 5 stars

I just wanted to say that absolutely…

I just wanted to say that absolutely love it and just wanted to say Thank you.

Helpful?
over 4 years ago
5 out of 5 stars

Thanks Japan Crate, I love it

I love Japan Crate for giving me a way to learn more about the Asian culture that I like so much, bringing quality products and for seasons that even in Japan are limited to the season of the year. At first I was afraid to subscribe because I believed that being from Mexico these products would not arrive, but the box arrive in a good condition, thank you.

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Kira
Kira
1 reviews
over 4 years ago
5 out of 5 stars

Why I love Japan Crate 2

Hello!! Why I love Japan Crate 2: Even do I can’t buy a Crate I really love that they incluido exclusive Japanese anime themed candies and also games! I hope one day can taste those delicious candies ^^ That’s all thank you for creating this crates (^○^)!!!

Helpful?
Arda Kardeş
Arda Kardeş
1 reviews
over 4 years ago
5 out of 5 stars

It was pretty good

It was pretty good, but some materials can be stale, I would appreciate it if you pay attention.

Helpful?
over 4 years ago
5 out of 5 stars

me like

i mean, i like japan in general, especially anime (not a weeb tho), and japancrate basically japan compressed in a box, so it's cool :smile:

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