Katie and Flora were exceptionally good. They both took the time to explain everything I didn’t understand. They was both helpful and accommodating. They was always able to help me with anything I nee... See more
My claim started over 3 and a half years ago. Deborah and her associates have been incredible since day 1, always very patient with myself and the communication was impeccable, if I ever needed clarif... See more
Kate has been absolutely amazing from day one! She’s so supportive explaining everything and guiding us through the whole process, showing genuine compassion & care, whilst maintaining her professiona... See more
Working with Irwin Mitchell on bringing a discretionary trust to a close was a very positive and reassuring one. We had no previous experience of dealing with a trust, but we were guided through the... See more
Rachel Baker was a very supportive mediator, who helped me to feel safe during sessions which could have otherwise been emotionally very challenging. She helped us reach a conclusion after a very long divorce process which we hadn't been able to resolve through solicitor negotiations. The end is now in sight! Highly recommended :)
Catrin Lindop is very professional and has been really supportive throughout the whole process. She is a dedicated and compassionate woman. She is extremely passionate about her job and realises how hard it is fighting services. She wants the best for her clients. Would highly recommend.
For anyone wanting a recommendation for excellent Court of Protection solicitors, I can highly recommend Irwin Mitchell.
I personally would like to thank Katy Cowans and Natasha French for their professional support, expert guidance and advice throughout my involvement with them.
Although they work to a very high professional standard, both have a wonderful friendly and accessible approach and never made me feel any question was a silly one.
Everything is explained in a way I understand and at all times their work is kept very person centered, with the aim to achieve the best outcome possible.
I return to Katy and Natasha each time I need a solicitor within my work role, and will continue to do so in the future. I can’t thank them enough for helping the people I support to have their voices listened to and/or their rights upheld. They really have helped to improve the lives of some of the most vulnerable people I work with!
I have just had my case completed after nearly 3 years and I would definitely recommend Irwin Mitchell to anyone. My case was handled by Jennifer Shipley and she was everything you'd want in a Solicitor; Supportive, professional, informative and kind. She was always at the end of a phone or email and guided me through the process every step of the way.
When Jen went on Maternity leave my case was transferred to Catherine Lee and I was a bit nervous at first, as it was quite far down the line. But Catherine was just as professional and supportive and guided me through the negotiations at the end perfectly. Not only did I win my case but I also got the compensation I hoped for. Thank you to the team, I wouldn't hesitate to recommend them!
My partner sustained an occupational injury, and we were fortunate to have Samantha Clarke handle the case. From the very beginning, she was incredibly competent, polite, and approachable. She took the time to explain everything clearly, ensuring we fully understood our options and the legal process.
What stood out most was her professionalism—Samantha was thorough, highly knowledgeable, and always kept us informed. Her dedication and expertise made a challenging situation much easier to navigate. We truly appreciate her hard work and would highly recommend her to anyone in need of legal assistance.
I was very well looked after, though a Very unhappy and stressful time. Having lost a much loved Partner.
Tara McInnes,nursed me through the process of Meditation. I would not have been able to go through it without the surpport of Tara McInnes.
Extremely Professional.
I tend to work alot with Katy Cowans for particular cases and she (and her team) are always helpful and no question is an issue. Katy will deal with all that she can and very little comes my way to address.
I was given clear and accurate advice from the outset and a realistic assessment of the value of the claim which was achieved when the case settled. I was kept informed throughout the process and the person allocated to my case was excellent.
Irwin Mitchell have acted in my best interest throughout
After a successful medical negligence claim, Irwin Mitchell continued to act in my best interests by recovering a high percentage of my legal costs. The whole team as worked fully in my best interests right through to the end and I can't recommend them enough to anyone requiring legal representation.
The breadth of advice, the depth of legal wisdom, and the general estate support the we received in dealing with our father's estate was complete. We started off concerned about the detail and costs that we incurred - but realised increasingly over time just how valuable this was to us.
I worked with Darren and Nassima who were very helpful through out the case! They were always happy to answer the phone and walk me though anything I couldn’t understand. They were understanding and reassuring throughout . Thank you for your help
The level of care the military showed in supporting me and my family was exceptional. Taking on the MoD legally is no mean feat and can feel daunting, but the team at Irwin Mitchell made us feel supported and understood."
Based on analysis of 14 reviews rated 1-2 stars for Irwin Mitchell
Payment issues4 mentions
“I told her this was unacceptable and mentioned that a local solicitor was able to perform this check in 30 seconds wi...”
Customer service3 mentions
“Appalling company and this is not the first time I have had appalling customer service from them”
Response time3 mentions
“You know, it's never easy to have to explain my circumstances, my mental health, to a complete stranger and then to b...”
Delays3 mentions
“I have never felt more unrepresented and frustrated in my life”
Communication2 mentions
“I am highly dissatisfied with the lack of professionalism, poor communication, and the fact that the operatives appea...”
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Irwin Mitchell is a legal services provider specializing in personal and business law. The company offers expert legal advice across various areas, including medical negligence, personal injury, family law, and commercial services. Irwin Mitchell is dedicated to supporting individuals and businesses during significant life events and unforeseen circumstances, ensuring clients receive clear and practical guidance from the outset.
The firm serves a diverse clientele, ranging from individuals seeking assistance with personal legal matters to businesses requiring comprehensive legal support in corporate, employment, and licensing issues. With a commitment to delivering impactful outcomes, Irwin Mitchell aims to make a meaningful difference in the lives of its clients by providing tailored legal solutions to address their unique situations.
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Review summary
Irwin Mitchell receives overwhelmingly positive feedback from its clients, with many praising the exceptional support and communication provided by staff throughout various legal processes. Reviewers highlight the dedication and compassion of team members like Katie, Flora, and Emma, who take the time to explain complex legal matters and offer reassurance during challenging times. Customers appreciate the thoroughness and professionalism displayed, particularly in sensitive cases such as medical negligence and trust management. However, a few complaints arise regarding the firm's focus on cases perceived as "slam dunks," suggesting that some clients feel overlooked if their cases are more complex or less straightforward. Despite this, the majority of consumers express gratitude for the successful outcomes and the stress relief provided by Irwin Mitchell's services.
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