Internet Electrical is exceptionally well-rated by customers. Customers particularly appreciate service and professional.
I just placed an order as I'd found the range of products and prices very good, there was an issue with one of the items and Courtney rang me to get this resolved - she was very helpful and efficient and the personal touch is something often lacking these days, so will definitely use Internet Electrical again and would strongly recommend them to others
I judge an online seller not so much by the product they deliver, which will usually be manufactured by a third party, but how the seller addresses problems with the product (faulty goods etc) or its delivery. Based on a recent purchase, where, somewhere in the delivery supply chain, the delivery company had failed to properly pallet pack the goods, or keep the pallet out of rain, and the product was both rain damaged and mishandled (the local delivery by Gifford Transport, Melksham, arriving with a pallet placed on top of my clearly labelled ‘Fragile’ wrapped pallet, and clumsily removed by the driver). So, I contacted Internet Electricals, and could not have had the issue better addressed than it was by Anni in Customer Services. Having seen photos of the delivered pallet and content she immediately said she would arrange for a replacement to be sent. Anni then kept in regular contact regarding delivery, both by phone and email. The issue could not have been better addressed, and I hope that Internet Electricals appreciates that it is staff like Anni who are responsible for buyers like me returning to the company. Having looked at several Trustpilot reviews before my purchase, I noticed that Anni’s name pops up on several reviews, always with positive comment. What a great asset for the company she must be. Give her a rise, IE bosses! I’ll be using IE again as opportunities arise. Probably the best customer services I have come across. Thank you IE and, especially, thank you Anni. Phil
Internet Electrical have been Excellent to deal with . I live on an island and the items were delivered within a week so recommend internet Electrical Great guys, Communication was excellent i was kept updated on delivery etc. Keep up the Excellent standards Internet Electrical 👍
I recently placed an order where the light that I ordered was out of stock. It also turned out that the manufacturer had discontinued the product. Anni went above and beyond to source the light from an alternative supplier and complete my order, keeping my customer happy. Will definitely be using again for future electrical projects
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internet-electrical.co.uk62 total • Write a review
We recently placed a order of lights that we needed by a specific date, and the team at Internet Electrical were brilliant throughout. Annie in particular was incredibly helpful over the phone — she made sure we were ordering the right products for our needs and went the extra mile to ensure everything arrived on time. Really impressed with the service and wouldn’t hesitate to use them again!
Date of experience: April 7, 2025
I have been using Internet Electrical for a few months now and I am very impressed. My last order was despatched and delivered within 24 hours. Their prices are very competitive and have a good range of quality products from trusted brands that we in the trade trust. I will continue to use them in the future and recommend them to anyone.
Date of experience: April 2, 2025
We recently bought a Zappi car charger and mistakenly purchased an additional 2 clamps which were not required as 3 came with the charger. I contacted Internet Electrical by email and they confirmed a refund could be claimed if returned within 14 days, which I did. I had to pay £4 postage myself though but as soon as they received the returned clamp I got an email confirming that the refund had been made that day.
Date of experience: March 10, 2025
I’d like to thank Anni for the brilliant service she provided today. Internet Electrical were unable to fulfill my order bud didn’t just cancel it. They took the time to lift the phone and provide me options. Great service and Anni was lovely. Thank you
Date of experience: March 8, 2025
I recently made another purchase from these guys and managed to mess up the payment. Ella and Anni speedily sorted out the issue (All my fault!) and I received my order the following day. Highly recommend and will continue to use in the future!
Date of experience: March 6, 2025
I've been using internet electrical for a few years now, they have always been very reliable, and if ever there has been an issue their communication has been second to none, resolving it quickly and efficiently. Their prices are far better than any of my wholesalers, and they stock all of my day to day products. Big thank you to Ella who recently helped me out getting a delivery to me very quickly in an emergency. I wouldn't hesitate to recommend Internet Electrical to anyone they are my favorite supplier.
Date of experience: February 22, 2025
Internet Electrical have been excellent, Anni was so friendly and helpful. I would totally recommend them the delivery is very quick and they have great products. Will definitely be using them again in the future thank you. Anthony AJM Electrical Contractors (Epsom)
Date of experience: February 20, 2025
The most amazing helpful people who you can speak to on the phone!!!! I had a difficult request and Anni sorted it out with out a second thought. Other companies would not help and were a lot more expensive. I had my order in under 20 hours!!!! Would highly recommend this company for you needs.
Date of experience: February 19, 2025
Great product and returns process
Date of experience: February 14, 2025
