Intercounty Estate and Letting Agent Reviews

We purchased a flat from Intercounty and then choose them to be our managing agent. They have been fantastic throughout - from Jason who completed the viewings, Lois who is an absolute pleasure to deal with supporting the sale progression and finally Dan and Mollie who finalised the managing agent pieces of the process. All work well as a team and supported us thoroughly throughout. Well done, great job from a great team - couldn't have asked for more.

We recently finally sold our house after a very protracted process during a very difficult time. we have nothing but praise for the way in which Intercounty, and James Nunn in particular, dealt with even the most upsetting and unexpected events that occurred. The professionalism of the staff throughout was exemplary. Thanks also to Helen who conducted the viewings and enabled us to obtain an offer well above asking on the property in ten days. The support from the Intercounty team in progressing the sale was much appreciated.

We bought our house through the Intercounty Bishops Stortford branch. We were very pleased with the support and communication we received from James Nunn throughout the process, for our house on Wilson Close. We are delighted with the house. Thank you James.

Rented a property with Intercounty Bishop Stortford, i would like to say thank you. Harry stylianou, went above and beyond to help me in the transition,especially with the ongoing pandemic, exceptional service thank you. Nicos

Excellent company and extremely helpful staff, any problems with the property and its immediately fixed.

I’m very grateful to Rebecca and Carly for the smooth and efficient management of a change in tenant during the pandemic.

Intercounty- Saffron Walden Branch I would just like to praise the team at this branch. Unfortunately, we did have a few hurdles to overcome from the sellers on the property we had purchased and Charlotte played an instrumental part in helping to drive it forward. Her ability to follow up on leads was exceptional, it was interesting to see how Intercounty's customer service was a cut above that of our seller's estate agent. I would like to thank Claire for her proactive approach when the nation was heading into the first lockdown and Pete's knowledge and expertise. I would definitely recommend Intercounty and appreciate how they helped with our move.

Having never rented out a property before, I entrusted Rebecca Keeling and everyone else at Intercounty to help me through the process. They have been amazing at making everything seem effortless. Totally appreciate everything they do for me. Only one criticism, that they detail any costs on the statements I get monthly as this just causes confusion. We definitely use them again!

Poor communication. Didn’t reply to my correspondence .Had to push to get information. Can not recommend them.

This is the second time I have used Intercounty to sell a property and I wouldn't hesitate to recommend them. All their staff at the Bishops Stortford branch were extremely friendly and helpful throughout the whole process. A special thank you to Doug on the sales progression team who went above and beyond and helped keep me sane! Thank You!!

Mollie from Harlow branch looked after arranging our new tenant. She kept us fully informed through out . Replied to my queries and always followed up on enquiries. Have noticed a high turnover of staff there recently, not sure why ?

I had a brilliant experience renting my first property via Intercounty , Rebecca helped me through the process and made it a pleasant experience . Many Thanks

I honestly don’t know how my experience with Mollie at Intercounty could have been any better. From my first enquiry on the website to move in day was a little over two weeks! I’ve had more trouble getting my car serviced. Mollie was very helpful and well-informed, kept me in the loop throughout the whole process, was clear what she needed from me, and took care of the rest. Like I said, I can’t believe how easy the whole thing was, and I can’t recommend Mollie at Intercounty enough.

The Saffron Walden team helped us secure our dream property! Peter Cuffaro was professional and integral throughout, negotiating on our behalf and keeping us updated with the progress. No query was ever too small and he was always prompt with responding. Charlotte Cannon was also most helpful throughout the whole buying process. She was with us from our very first viewing on the property right through to the day we exchanged and handing us the keys. She was consistent with weekly updates and keeping in contact with all parties. She was readily available when needed and was prompt to act on any queries regarding the buying process. The whole team including Claire and Abi were always very professional and polite when answering the telephone and responding to our calls. We would not hesitate to use Intercounty again but hopefully it wont be anytime soon as we are totally in love with our new home.

We were very pleased with Inter County at Stanstead and, in particular, service above and beyond normal levels. We were selling from a distance so the very helpful team made this much easier than it might have been - particularly in the context of the virus. We fully recommend Peter and his colleagues - they are very friendly and look after their clients.

OUR PROPERTY WAS NOT AN EASY SELL. Thank you Intercounty SAFFRON WALDEN. Although our house had its charm, limitations meant we needed a specific buyer. The team worked very hard to find us the right person. Every viewing was carried out professionally (other agents in Saffron Walden we worked with to try and buy a house with sometimes didn't even show up, and let the seller do the viewing without prior discussion) with our potential buyers on our property from intercounty managed very well. We were also given honest feedback on our house too so that our expectations were managed well. Other agents that we listed the property with prior to intercounty miss managed our expectations when valuing and listing the house (possibly to get the listing) and also miss managed our expectations when it came to relaying potential offers coming through. Intercounty Saffron Walden did not just deliver a better service but they provided a faultless service, putting 100% into every viewing, each feedback delivery, and they kept us updated every week with what they were doing to sell our house (something that also lacked from other agents in the town). Intercounty did not just get lucky with finding a buyer, they had to work hard and also exceeded our expectations with the offer we received on the house because of good buyer management. Furthermore, our chain ended up being extremely complicated and through no fault of their own it nearly fell through, but the team worked very hard to work with 5 parties, estate agents and solicitors to get it over the line when we were on a very strict deadline. The whole team were extremely patient with us when we were worried about whether we would complete in time but they were always on the end of the phone and email when needed, and they were always friendly and helpful, and never got frustrated with us demonstrating exceptional patience. They have a great network across multiple offices closer to London which was useful when finding someone relocating to buy our house. We also bought a house through Intercounty Saffron Walden and they managed that without fault, still giving their time to let us into the property after our offer had been accepted. A huge that you to PETER, CLARE, CHARLOTTE AND ABBY for all of your help and hard work. By a long way, the best agents we have worked with in Saffron Walden (and we have experience with 4 different ones). A and S

We recently purchased a house being sold by the Saffron Walden branch of Intercounty and could not be more impressed. Peter, Charlotte and Clare were absolutely fantastic. Peter was our main contact and so helpful throughout (we were first time buyers), he called each week to ensure we were happy and provide any updates, he chased the solicitors but most importantly it felt as though he cared, took any concerns we had seriously and was extremely reactive even on days off!!! What was also hugely impressive should Peter have been unavailable Charlotte or Clare would be more than happy to assist and knew exactly what was going on at all times. It was a pleasure dealing with the team at the Saffron Walden branch and I could not recommend them highly enough.

We chose Intercounty in Saffron Walden during the COVID crisis as we had decided to sell our buy to let; we wanted an estate agent that were still operating, responsive, picking up their phones and one that was motivated to sell our property, it may sound simple that you expect an agent to pick up their phones, but trust me, COVID did not prevent this branch from operating as if we were in normal times. Intercounty, namely Charlotte, Clare and Peter were absolutely amazing, communication was always open, honest and regular, text messages were sent to inform us of pending viewings and also a very useful market report was provided. I can't begin to describe how motivated the team in Saffron Walden are with buying/selling etc one's property, they literally do everything including chasing the chain, solicitors, making sure the vendor is updated and it's such a personalised service that you feel that they are very much part of your sale process. They give honest feedback, they provide rational to a vendor's irrational thoughts and are always open, honest and very transparent. I absolutely would recommend this team if you want honesty and reliability; also a team that care about what your trying to do with either your purchase, sale or even a let. Charlotte in particular who was our main point of contact was always available, phone, email and even after hours discussions. For me, when dealing with such an important decision and process in regard to houses, I sincerely trust this team to do the best for me; equally you can contact them even in times of crisis due to a delay in the chain or other house sale matters, they are always available.

We were not happy with the service provided by the Dunmow Office of Intercounty with the management of the letting of our property in Dunmow from 2019 to 2020. We paid for the 'preferred' service and although 2020 was obviously a difficult year due to Covid 19 the service we received did not live up to our expectations. I would not recommend.

Extremely pleased with the service received from both George & Luke on lettings. They both went above and beyond to ensure that our first move went as smoothly as possible, especially during such unprecedented times. We can highly recommend Intercounty's wonderful lettings team at Braintree!