I recently had a highly frustrating experience with Incruises, and I feel compelled to share my disappointment with others considering their services. As a paying member of their monthly club membership, I expected a certain level of flexibility and understanding. Unfortunately, my recent encounter with their customer service team left me feeling undervalued and disheartened.
My issue arose when I attempted to add an additional passenger to my reservation for a balcony cabin. Initially, I had made the booking for three people, but circumstances changed, and I needed to add one more individual to the trip. I contacted Incruises, explaining the situation and expressing my willingness to pay any additional fees required to accommodate the extra passenger.
To my dismay, I was met with an inflexible response that left no room for negotiation. Despite my willingness to pay the necessary fees, Incruises firmly stuck to their rigid rules, stating that changes to reservations were not allowed once finalized. It's worth noting that the change I requested would not have caused any inconvenience or disruption to their operations or other customers.
As a loyal customer who has faithfully paid my monthly membership fees, I expected better treatment and a willingness to accommodate my reasonable request. However, Incruises demonstrated a lack of empathy, dismissing my plea for assistance and failing to understand the importance of customer satisfaction.
The essence of any service-based company is to prioritize customer needs and provide a positive experience. In this regard, Incruises fell far short of my expectations. It is disheartening to see a company prioritize rigid policies over customer satisfaction, especially when I was more than willing to pay any additional costs involved.
I hope that by sharing my disappointing experience, Incruises will take notice and rectify their customer service approach. I still believe in the potential of their services, but it is crucial for them to recognize the importance of flexibility and the value of customer relationships. I eagerly await their response and hope they will make amends by accommodating my additional passenger.
Overall, I advise potential customers to think twice before engaging with Incruises. Their inflexible policies and lackluster customer service overshadow the positive aspects of their offering, leaving a sour taste in the mouths of loyal members like myself.
