Hoover Fence Co.

4.747 out of 5 stars
4.7
Excellent1,000 reviews

TrustScore

4.7
4.747 out of 5 stars
Excellent
5 out of 5 stars
877
4 out of 5 stars
60
3 out of 5 stars
23
2 out of 5 stars
13
1 out of 5 stars
27
1,000 reviews in total

Review summary

Hoover Fence Co. is exceptionally well-rated by customers. Customers particularly appreciate service and quality, though some mention concerns about customer service and communication.

Based on reviews, created with AI

Featured Reviews

4/4 slots
POPULAR
5 out of 5 stars
5/5

Great product, fast shipping, excellent customer service.

Great product, fast shipping, excellent customer service.

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0
🔥 High engagement
POPULAR
5 out of 5 stars
5/5

Great service/Fast delivery

The staff and owner made my experience great! I botched my order 3 times and they handled the adjustments with class,...Read more

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0
🔥 High engagement
POPULAR
5 out of 5 stars
5/5

Exactly what I was looking for

Exactly what I was looking for

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0
🔥 High engagement
POPULAR
5 out of 5 stars
5/5

We placed our order through the…

We placed our order through the website, and got a prompt response. We made arrangements to pickup our order; when we go...Read more

0
0
🔥 High engagement

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7 months ago
5 out of 5 stars

Quick ship

Quick ship, nice product

Helpful?
Jeff Allen
Jeff Allen
1 reviews
7 months ago
2 out of 5 stars

Contacted company about fence install

Contacted company about fence install. Initial communication was fine, but it went no further. Ended up buying material from them at one price, but found a marketplace listing at a lower price. Contacted company to see if they would adjust the price I paid to the lower advertised price. No response……

Helpful?
7 months ago
5 out of 5 stars

Silver Creek kennel

It was very easy to put it in order. Made it very simple. Explain to us exactly what we would need.

Helpful?
DAVID
DAVID
1 reviews
7 months ago
5 out of 5 stars

I received exactly what I ordered

I received exactly what I ordered. The shipment was delivered within the specified date window. They communicated via email and phone with arrangements and what to expect.

Helpful?
customer
customer
1 reviews
7 months ago
5 out of 5 stars

Ashley is knowledgeable about the…

Ashley is knowledgeable about the products, and has excellent customer service. Thank you Ashley and Hoover for your quality products!

Helpful?
7 months ago
5 out of 5 stars

Hoover Fence Had Exactly the Parts We…

Hoover Fence Had Exactly the Parts We Required to Repair Our Gates/Fence . Shipping Was Fast , Prices Were EXCEPTIONAL !

Helpful?
Thomas Watson
Thomas Watson
1 reviews
7 months ago
5 out of 5 stars

Good selection at good prices

Started using Hoover about 11 years ago when I built a new wood gate, and came back to refresh the hardware. Just had the house and fence painted, so wanted a new latch and handle. Items are durable and have a nice satin black finish. Their heavy-duty pin hinges and metal gate sub-frame are still going strong.

Helpful?
Carlos
Carlos
1 reviews
7 months ago
5 out of 5 stars

Sott was very informative

Sott was very informative. As expertise led me to the items needed to finish my project after two weeks of running around to different fence companies that did not have what I needed Your service is excellent. I believe speaking to an individual direct rather than robot is a perfect way to go. Thank you for your assistance.

Helpful?
customer
customer
1 reviews
7 months ago
5 out of 5 stars

Fast service on hardware

Fast service on hardware. Thank you

Helpful?
Beth Bawell
Beth Bawell
1 reviews
7 months ago
5 out of 5 stars

KleerFlex door kit

So far so good! We received the KleerFlex door kit. It was easy to install and so far our pony is using it to go in and out of her run. I like the flexibility of putting on a few at a time to get her used to it as well as changing the overlap if needed. Thanks for your help!

Helpful?
7 months ago
5 out of 5 stars

The process was simple and straight…

The process was simple and straight forward from ordering to receipt.

Helpful?
customer
customer
1 reviews
7 months ago
5 out of 5 stars

Received product in a timely matter

Received product in a timely matter. Satisfied

Helpful?
7 months ago
1 out of 5 stars

was very very disappointed in shipping…

was very very disappointed in shipping charges ( 120.00) and exchanging due to i ordered the wrong size.

Helpful?
J.B.
J.B.
1 reviews
7 months ago
4 out of 5 stars

Quality and description of the hardware is good, but total cost includes $25 shipping.

Quality and description of the hardware were very good. The 4-star rating is due to their advertised price vs. actual cost. To charge $25 to ship (by ground) a $10 item that weighs one pound does not seem right. It feels a bit deceptive. Please advertise a fair price for the hardware and a reasonable price for shipping.

Helpful?
customer
customer
1 reviews
7 months ago
5 out of 5 stars

Excellent

Excellent. Ashley is an amazing salesperson

Helpful?
Ted Brower
Ted Brower
1 reviews
7 months ago
5 out of 5 stars

He reset our account so I could regain…

He reset our account so I could regain access and had my part In a couple days.

Helpful?
GW
GW
1 reviews
7 months ago
5 out of 5 stars

Hoover did a great job with my order!!

Hoover did a great job with my order!!

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Gavin Meyer
Gavin Meyer
1 reviews
7 months ago
5 out of 5 stars

As always great experience with Hoover…

As always great experience with Hoover Fence. Second time this year they've been able to provide something out of stock locally to me within just a couple days. Thanks again!

Helpful?
customer
customer
1 reviews
7 months ago
5 out of 5 stars

Great customer service

The company has a very wide selection of fence and gate parts, customer service is also very helpful, and very quick to respond and fix issues.

Helpful?
customer
customer
1 reviews
7 months ago
5 out of 5 stars

good company

good company

Helpful?

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