Hoover Fence Co.

4.747 out of 5 stars
4.7
Excellent1,000 reviews

TrustScore

4.7
4.747 out of 5 stars
Excellent
5 out of 5 stars
877
4 out of 5 stars
60
3 out of 5 stars
23
2 out of 5 stars
13
1 out of 5 stars
27
1,000 reviews in total

Review summary

Hoover Fence Co. is exceptionally well-rated by customers. Customers particularly appreciate service and quality, though some mention concerns about customer service and communication.

Based on reviews, created with AI

Featured Reviews

4/4 slots
POPULAR
5 out of 5 stars
5/5

Great product, fast shipping, excellent customer service.

Great product, fast shipping, excellent customer service.

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0
🔥 High engagement
POPULAR
5 out of 5 stars
5/5

Great service/Fast delivery

The staff and owner made my experience great! I botched my order 3 times and they handled the adjustments with class,...Read more

0
0
🔥 High engagement
POPULAR
5 out of 5 stars
5/5

Exactly what I was looking for

Exactly what I was looking for

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0
🔥 High engagement
POPULAR
5 out of 5 stars
5/5

We placed our order through the…

We placed our order through the website, and got a prompt response. We made arrangements to pickup our order; when we go...Read more

0
0
🔥 High engagement

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Filter by rating:
customer
customer
1 reviews
over 1 year ago
5 out of 5 stars

Great communication and service.

Great communication and service.

Helpful?
Mark Risch
Mark Risch
1 reviews
over 1 year ago
5 out of 5 stars

So easy to order

Ordering went quick and they delivered when I needed it delivered

Helpful?
over 1 year ago
2 out of 5 stars

Poor customer service when I called in…

Poor customer service when I called in for the recommended sealant so that the warranty would be honored. Went off on tangents about everything I didn't ask for. This guy needs training on how to listen & then how to be direct in answering. The Nantucket Post Caps are terrific but the Hoover service was poor.

Helpful?
JEREMY
JEREMY
1 reviews
over 1 year ago
5 out of 5 stars

Easy online ordering process

Easy online ordering process. Parts well packaged and bundled. Good customer service. Would use again.

Helpful?
Larry
Larry
1 reviews
over 1 year ago
5 out of 5 stars

Delivered quickly and great quality

Delivered quickly and great quality. Really happy with our purchase

Helpful?
customer
customer
1 reviews
over 1 year ago
5 out of 5 stars

My experience with Hoover Fence was…

My experience with Hoover Fence was great. The product was exactly what was described, arrived promptly at my home, and was well packaged. The product was much cheaper then buying local.

Helpful?
customer
customer
1 reviews
over 1 year ago
5 out of 5 stars

Awesome products and awesome customer…

Awesome products and awesome customer service! Made sure to call me to double check my order and make sure that everything I ordered is what I needed! Very pleased!

Helpful?
Michael S.
Michael S.
1 reviews
over 1 year ago
5 out of 5 stars

The escape bar was as advertised

The escape bar was as advertised, easy to install and works great.

Helpful?
RT
RT
1 reviews
over 1 year ago
5 out of 5 stars

Great job on the ordering and receiving…

Great job on the ordering and receiving process. Items packaged very well to eliminate any damage during shipping.

Helpful?
Chris Owings
Chris Owings
1 reviews
over 1 year ago
5 out of 5 stars

Great communication and item was…

Great communication and item was delivered as promised.

Helpful?
over 1 year ago
5 out of 5 stars

Excellent customer service and good…

Excellent customer service and good quality product. I received my two gates within 5 days of ordering!

Helpful?
customer
customer
1 reviews
over 1 year ago
5 out of 5 stars

Quick service!

Quick service!

Helpful?
cuDavidstomer
cuDavidstomer
1 reviews
over 1 year ago
5 out of 5 stars

Phone technician clearly identified…

Phone technician clearly identified what I needed, provided the part number, and assisted in ordering.

Helpful?
Dennis Mix
Dennis Mix
1 reviews
over 1 year ago
3 out of 5 stars

Hoover Fence Co

Hoover Fence Co, the Top Locking Fence Slats I ordered were great and as expected… I would have gave 5 Stars, but when I ordered the site had a box for special comments. I asked for and would have paid for… more of the Locking Strips that go into the Top Lock…and didn’t get them or any comments back from you.

Helpful?
over 1 year ago
3 out of 5 stars

Didnt like that as a first time…

Didnt like that as a first time customer that they have to speak with you on the phone just to confirm orders.....its paid for, so send it ya no. Fast shipping after waiting longer than expected original delivery, so not really sure if thats good or bad. The whole point is.....Im not/wasnt a first time customer.......i purchased my knocher from them-theyre ok quality, but wish they were better. But as a repeat customer, I dont expect this type of BS especially since they never did before.......wish i had more hands, id give it 5 thumbs down

Helpful?
Marebear
Marebear
1 reviews
over 1 year ago
5 out of 5 stars

Excellent

From start to finish they wdid an outstanding job

Helpful?
JD
JD
1 reviews
over 1 year ago
5 out of 5 stars

Easy to order products that I needed

Easy to order products that I needed. Ordered came through and delivered on time. I will order from here again!

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Jason Porter
Jason Porter
1 reviews
over 1 year ago
1 out of 5 stars

usless products received

The bands I ordered did not fit the posts I ordered the for> I was very specific when I ordered them and was assured that they would fit the post size but they did not. On top of this, I ordered some wall mounts and I specifically asked for the stationary type. When the box came they were swivel wall mounts which also did me no good. On top of all this, I paid for expedited shipping for absolutely nothing other than to bolster my stock of ramdom material that I might use sometime in the next 20 yrs...

Helpful?
customer
customer
1 reviews
over 1 year ago
5 out of 5 stars

Project Supervisor Customer service was very helpful &…

Customer service was very helpful & great to work with

Helpful?
Lee Mech.
Lee Mech.
1 reviews
over 1 year ago
5 out of 5 stars

A++++

Easy ordering, fast shipping.

Helpful?

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