Hoover Fence Co.

4.747 out of 5 stars
4.7
Excellent1,000 reviews

TrustScore

4.7
4.747 out of 5 stars
Excellent
5 out of 5 stars
877
4 out of 5 stars
60
3 out of 5 stars
23
2 out of 5 stars
13
1 out of 5 stars
27
1,000 reviews in total

Review summary

Hoover Fence Co. is exceptionally well-rated by customers. Customers particularly appreciate service and quality, though some mention concerns about customer service and communication.

Based on reviews, created with AI

Featured Reviews

4/4 slots
POPULAR
5 out of 5 stars
5/5

Great product, fast shipping, excellent customer service.

Great product, fast shipping, excellent customer service.

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0
🔥 High engagement
POPULAR
5 out of 5 stars
5/5

Great service/Fast delivery

The staff and owner made my experience great! I botched my order 3 times and they handled the adjustments with class,...Read more

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0
🔥 High engagement
POPULAR
5 out of 5 stars
5/5

Exactly what I was looking for

Exactly what I was looking for

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0
🔥 High engagement
POPULAR
5 out of 5 stars
5/5

We placed our order through the…

We placed our order through the website, and got a prompt response. We made arrangements to pickup our order; when we go...Read more

0
0
🔥 High engagement

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over 1 year ago
5 out of 5 stars

Good price and top-of-the-line customer…

Good price and top-of-the-line customer service

Helpful?
David Stukus
David Stukus
1 reviews
over 1 year ago
5 out of 5 stars

Excellent quality

The split rail fence calculator to determine the needs was extremely helpful. The quality and craftsmanship is excellent - good snug fit of the rails into the posts. Met my timing. Driver was friendly and helpful.

Helpful?
wendy
wendy
1 reviews
over 1 year ago
4 out of 5 stars

good customer service

Ashley Potter looked after me, great service and quick replies and ended with tracking information. I did receive the material in good time.

Helpful?
over 1 year ago
5 out of 5 stars

Always have product available

Always have product available, ships promptly

Helpful?
Lee
Lee
1 reviews
over 1 year ago
5 out of 5 stars

Ashley provided excellent customer service.

Ashley was friendly, knowledgeable, and helpful. Great customer service, guick delivery, and quality products.

Helpful?
customer
customer
1 reviews
over 1 year ago
4 out of 5 stars

Great respoto questions and great…

Great respoto questions and great product choice

Helpful?
over 1 year ago
5 out of 5 stars

Great customer service

Great customer service, knowledgeable about product. Received quickly

Helpful?
kimberly cook
kimberly cook
1 reviews
over 1 year ago
5 out of 5 stars

nice finish and not fake teak

nice finish and not fake teak. Good service.

Helpful?
over 1 year ago
5 out of 5 stars

Quality Vendor

We received the product we needed, on time, at a good price, hard to beat, w

Helpful?
over 1 year ago
5 out of 5 stars

Traffic Gates

From start to finish, Hoover Fence met all requirements. Easy web page, easy order, excellent customer service. Product arrived when they said it would. Order was only missing one nut off of one of the hinges... at that was probably on our end!!! lol. Thanks John

Helpful?
Peter Waldron
Peter Waldron
1 reviews
over 1 year ago
5 out of 5 stars

Heavy duty…

Using their plans for a wooden gate so purchased their heavy duty hardware. Ordered and shipped quickly. Very heavy duty for our 3.5" wooden gate.

Helpful?
customer
customer
1 reviews
over 1 year ago
5 out of 5 stars

Ease of using web site and shipping was…

Ease of using web site and shipping was fast.

Helpful?
Randy
Randy
1 reviews
over 1 year ago
5 out of 5 stars

Very satisfied.

Website is easy to find what you are looking for and hardware is of excellent quality and is as described. I have been very satisfied with my purchases.

Helpful?
customer
customer
1 reviews
over 1 year ago
5 out of 5 stars

Good service and turnaround

Good service and turnaround . Shipping and handling a little pricey for what I bought.

Helpful?
Bobby S.
Bobby S.
1 reviews
over 1 year ago
5 out of 5 stars

Helpful and Quick!

Hoover Fence was the only company that had the fence post covers we needed and our order was shipped quickly.

Helpful?
Wes...
Wes...
1 reviews
over 1 year ago
5 out of 5 stars

Great customer service!!

Great customer service!!! Quick shipping of purchase!! Great selection of products, in stock!

Helpful?
over 1 year ago
5 out of 5 stars

fence caps

v ery good price very fast delivery great to do business with

Helpful?
Anne Owen
Anne Owen
1 reviews
over 1 year ago
3 out of 5 stars

Rude customer service.

They have a really rude man in customer service. He kept arguing with me about a payment I made online that was already on my credit card charges. He refused to lessen the balance due. It all came out correctly but that man should not be talking to customers. He was also the one that send emails.

Helpful?
over 1 year ago
5 out of 5 stars

TheyHoover reads between the lines when it comes to customer service. took the extra time to reach-out…

They took the extra time to reach-out to me... after the order was placed...just to be sure I knew what I was getting. We discussed my project and came to the conclusion that I had ordered the wrong tool for the type of work I was doing.

Helpful?
George Husack
George Husack
1 reviews
over 1 year ago
5 out of 5 stars

Matt communicated clearly

Matt communicated clearly, was helpful with supply order and followed up to see how his work was doing.

Helpful?

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