Hoover Fence Co. is exceptionally well-rated by customers. Customers particularly appreciate service and quality, though some mention concerns about customer service and communication.
Great product, fast shipping, excellent customer service.
These hinges were installed at the Smithsonian National Zoological Park's Panda House on all the gates we were fabricating, and installing. It was very helpful to work with someone that could guide me to the correct style, and grade of hinges I needed for this specific project.
Responsive, professional. Thanks a million, All the best, Vince Bury NJ Doorworks Hillside, NJ
Caps & molding described correctly and arrived in good time. Top caps fit the posts nicely. The bottom molding was close although a final adjustment is needed for a tighter, weather proof fit.
Ordering from the website was a breeze,and shipping was faster then expected.
terrible customer service and updates on order. lead times not as stated
Great customer service!
Great experience
Easy to use web site and reasonable prices. Had exactly what I needed in stock!
Always does a good job! Very thankful for Hoover Fence.
The support from the sales team was excellent! I will return to Hoover again for all my fencing needs. Thank You Jeff!
Always great quality and always fast delivery.
PARTS ARRIVED FAST
I had a very professional and prompt service from Jeff when requested for pole caps required for HOA approval. This gives me trust to complete my order with Hoover Fence.
The whole process wet smoothly. Sales rep very helpful. Shipping and delivery went well
Customer service was excellent! Working issues out and making purchase painless. UPS on the other hand could not find address and had to go to them for pick up.
Honestly, I received this latch and the instructions were cartoons. They were obviously drawn by someone in Asia with no words. It took me over 30 minutes to figure out the cartoon instructions. I almost packed up the gate latch and returned it. Finally I was able to figure it out. I put a piece at a time in place. They need to have one picture of what it looks like to have it make sense. I put in a 5 star review because now my dog can not get out and I can lock the front yard so random people can not get into the yard or house. It did not look great at first and I did not know it was made of plastic however the design is genius and it actually is a great product. I miss the old days when things were made of metal. We live in a different time. Thanks Hoover Fence Co. David Willis
Fast shipping
I couldnt find what I was looking for until I searched here. I was impressed by the speed of shipping and the quality of the product. I temporarily panicked because it looked too big for my split rail gate but ended up fitting well.
Poor customer service and absurdly high shipping charges
Ordered what i needed and got it next day
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