Home Detail Reviews

Outstanding service. Thank you all for keeping me updated on my order. Great communication, polite, friendly and very supportive. Massive huge thank you to Shabab, absolute credit to the company. Very professional, understanding and made things happen, very rare to come across such great customer service. Definitely recommend highly. Shabab thank you :)

I purchased the furniture from Debenham. Not worth the penny spending in here, as if somthing would happen, you will not get your money back. They will try to rip you off. Don't waist your time, as I send furniture back, I haven't recieved my money back. They are keeping, so avoid dealing with them. They are only care for money and profit, not for the customer needs.

Good communication and fast delivery

DO NOT BUY!!!!! Ordered a sofa from Home detail Uk about a month ago, was happy with it when it came, looked like the pictures. After a month the legs of the sofa started to wobble although I had it professionally installed, the whole sofa collapsed to the floor with my baby on top of it. A few of the sofa legs snapped. Due to the sofa being broken we threw it away and they refused to refund me, or even partially refund me. DO NOT waste your money, quality is absolutely horrible, and customer service is very unhelpful

Chair was very good for the money but I won’t be ordering again as the delivery company just dump it at the door as their not insured to put it inside and if your disabled you have problems.

such a lovely sofa, assembled it pretty quickly and it came within 3 days!!

Great bed, was delivered quickly and one I checked and rechecked what I was doing with the instructions, easy to put together and an electric screwdriver with a Alan key would have made it a lot quicker!

It’s a total scam 🤣 I came at 9am this morning and the man told me the deals on the tik tok videos are from last year!! The only reason I went was for the deals! Then sheepishly said he would give me 15% off if I ordered on the day or pointed me to go on the website. Said the stock from the video had sold on the Friday even though it had been posted 12 hours before on the Monday night? Then changed story said it had sold this morning? But I was there for opening? I drove an hour to visit aswell . Very dissapointed!!!! Avoid!! Everything was £400/£500 +

Value product

4 stars because free express delivery was very express indeed! I ordered the Kendal Velvet Single Sofa Bed Futon on Sunday afternoon and it was delivered on Tuesday morning. I also found similar products from Spamazon.com I always prefer to support independent British online sellers, so I'm happy I ordered from them. The disappointment is the fabric being described as Grey Velvet. This doesn't feel velvety, or soft, and it doesn't shimmer when looked at from different angles, not even when sunlight shines directly onto it (the futon chair is placed under a large South-facing window). Instead, it's a flat, matte grey colour and the textile feels more like cotton than velvet. I'll keep the futon as I bought it at sale price, but at full price the quality of the velvet fabric is inferior to the fabric swatches from well-known brands I compared with my Home Details Futon.

A great quality product that was delivered on time.

The quality is good but it's difficult to assemble the sofa.

Very good quality and good price excellent

Always something missing or wrong item sent, latest one is a robo cat litter with no power lead, so far we are on day 8 and still no response

One chair great the other has a large gap between chair seat and the back. After several emails and a replacement back which also didn't fit correctly I have been offered £40 for me to try and get it repaired locally. This is not satisfactory after spending nearly £700

I like the sofa a lot. It's been a few weeks now and still good. Delivery was as promised quick and professional.

Brilliant! Unfortunately the delivery company switched lables and delivered the wrong package, Homedetail sorted it out efficiently and sent a new item quickly. Item as described, and fab value for money

Ordered an item from here, it arrived scratched and looked like it had been used. Not a company I'd recommend or use again. I'm sure once they've asked for my order number they will state its not recognised like they have done on other reviews here.

Looks good but built quality isn’t good at all. The legs aren’t solid enough too flimsy and just slide around on hard flooring. The cushions and the seat filling doesn’t feel very good quality either.

The sofa arrived quickly, is very comfortable and looks great. Had a small issue with the sofa, but customer services were on the case right away and resolved the problem super quickly. They were always polite, fast and professional. Could not be happier with the purchased sofa and the service we received. Highly recommend, and we will certainly be coming back!!