Home Bargains Reviews

Saturday, 10th May. Time, around Five - Half Five. I went to The Crosshands Store, got a small trolley and had A Home Bargains Carrier Bag. I asked a member of Staff for a Purchase I usually make, which was Chesters, Quantity: 24 Dog Food Tins. Which I couldn't find, it looked like it was sold out. I asked a member of Staff for help in finding the Product. The member of staff in particular asked myself: Have You Got Anything To Go Through The Till. As good as accusing me of Shop Lifting. I emptied my Carrier Bag on the Check Out Belt. As Proof. I Demanded A Manager, She Replied: I Am A Manager. I said I would be Reporting Her To Head Office. Another member of female staff was there as witness, ie heard most of the conversation. I then left the store, but later went back in and asked for her name, another member of staff said her name was Layla and wrote it down for me, he asked, can he do anything for me, and he said he would have a word with her. I am appalled and disgusted to be treated in this manner. You only have to look at the CCTV, and this will prove I never picked anything up. Also it was myself who asked her for help in the purchase I wished to make. I await your comments on this matter as a matter of urgency, before I take the matter to the consumers for further advice. As I have been a customer at that particular store, since it opened in Crosshands and spends A significant amount of Money There.

So ordered 4 solar lights from home bargains for home delivery, placed to charge in sun, sadly 2 out of the 4 don't work, home bargains informed me I should take to a store for a exchange, I pointed out I am housebound and rely on online shopping so am unable to do this, I could also pay 3pounds for a return label, take the parcel to where it will be picked up, firstly housebound (hello) secondly goods not fit for purpose, thirdly why do you have to pay to return faulty goods, last shop with this company, by the way never responded to my email when told of my situation, class!

Hi while shopping today in your store a lady asked over the tannoy if we would have two minutes silence. Lovely idea and all the customers stood for the two minutes willingly BUT the loud music still played over the speakers and an advertisement. To our discust the shop worker continued to fill the shelves and move her trolley around. This just showed us disrespect and quite honestly spoilt the whole 2 minutes. E Craig

Special mention to Ragu at Chelmsford branch, who went above and beyond to help me. Great service manners and kindness

Cherry Tree Road Blackpool Visited yesterday There were 3 items I went in for and none on the shelves Huge queues at the tills with 3 staff on.....Theres no way I am waiting with just a basket.....no concern to put another till on. Not waiting in that Poundland instead with no waiting Get your act together

i would not even give them 1 star but no choice they send used and damaged items out that have been returned before instead of getting rid of them and when its damaged and not working they expect you to struggle with large items back to a store over an hours walk or pay yourself to have it returned when its damaged so why should a customer pay again to have a damaged item returned..hate home bargains cheap and nasty they have gone

I was go there and it’s a really very bad staff not a friendly and it’s really very a bad things for the customers. I didn’t buy any thing and all the staff has a really very bad behaviours not good customer service and it’s real abusing people work here . I really felling shame and I really realise it’s my big mistake to go home bargin for the shopping and I really adobe the people to know about the truth of home bargin staff .

I went to Bodmin store the other day I struggled to lift compost so the gentleman in the gardening department helped me put compost in the trolley and also helped me to the car. What great service so helpful and friendly

I would just like to thank and say how brilliant a store is in Stration retail park near Edinburgh Jamie in the store was so amazing and helpful he helped us find what we were looking for i think he is a great asset for Home Bargains Well done Jamie and Home Bargains

Haverfordwest store, was served by ‘Leon W’ whose attitude towards me was disgusting. Will not return to this store due to this experience and have been told by a few other loyal customers of HB, that he’s also been rude to them. Please sort this out before losing more customers.

Found these by accident, as I was looking for some chocolate for a £1 or under. Chocolate is very expensive these days. I had almost given up, when I saw these down on the lower shelf. These are sold as misshapes, with the words "slightly imperfect but just as tasty" on the packet. Retailed at 85p for a medium sized packet. The taste was quite good. Who cares if the looks are not right, its the taste that we are after....🥰

Kicked 4 young females out of the toy aisle for testing out the merchandise. They were just making sure now silly children had broken the equipment which they were going to buy and decided to use send a big buff women to see if they were being silly (which they were not) and then used the speaker to say and I quote “get out of the toy aisle now” there was no please or thank you said ether. Personally I believe that they should not have been asked to leave

Chas / Chaz , Store Supervisor at Leven was super helpful and understanding yesterday . He was so pleasant to deal with ( as the other staff are too ) with my issue . A great bonus to the store . I suffer from social anxiety when out in shops . He made my experience , so much easier .

Even b4 I went into the Kurjsrall Bridge store in Leeds, I was very impressed by 1 of the staff. I 2day, I was struggling 2 get my £1 coin in the trolley. One of the staff rushed out of the shop 2 try & help. After trying fir a few minutes he couldn't get a coin in ßo used a pass key 2 get me an alternativem trolley. I've always found the staff at this store so pleasant & helpful. Weather I've had return an item or some other matter, and I can't imagine any other store staff actually coming from inside a shop rush & help someone to help as Conner did today! Hone Bargains must choose their staff carefully, & then train them well. If I'm unable 2 find an item, the staff member I've asked has taken the trouble to take me to the item, they genuinely seem pleased to help customers.. So thanks to all especially to Conner & a word of thanks to the excellent manager who is efficient, conscientious & polite The products are very reasonably priced, many bargains, & new products coming in throughout each week..Thanks to everyone at Home Bargains. Rose

Kendal branch. Asked where a certain item was. Dismissed with a wave,and done there by the nappies. By which she meant incontinence pads. Such lack of what they sell and dismissive attitude is shocking. I informed head office. Having got there response it obviously comes from the top. And to the man whose disabled son was refused access to the toilet I would contact a disability charity and ask them to act on your behalf. Seems to us customers are last on the list. Do as we are going to do and use another store.

Dear Support Team, I hope this message finds you well. I am writing to formally lodge a complaint regarding an incident that occurred at your Ivy Bridge Retail Park store located at Twickenham Rd, Twickenham TW7 7DY. During our visit, a male staff member informed my son, who is disabled and has a life shortening syndrome, Autism, ADHD, PTSD, Severe alarming Disability, Global Developmental Delay, Chronic Constipation, Double Incontinence to name but a few days things, that there are no customer toilets available and that we would not be allowed to use them. I explained that I was aware of the absence of customer toilets, but in previous instances, we were permitted to use them in times of urgent need. However, despite explaining the urgency of the situation, the staff member continued to insist that there was a delivery to be put away and therefore access to the toilets was denied. I understand that deliveries can pose safety concerns, but there were seven staff members present, none of whom were actively managing the delivery, and there were no obstructions in the way. The staff could have easily escorted my companion to the toilet. What troubled me further was the staff member's reaction. They seemed to find it amusing that they had refused access, even laughing about it. Personally, I do not find this situation humorous in the slightest. I am requesting that this incident be investigated and that appropriate action be taken. This should include training for both staff and managers on when to allow access to toilets for disabled individuals. Additionally, I would appreciate a review of your current policies regarding customer toilet access in urgent situations. It is crucial to ensure that all customers, especially those with disabilities, are treated with respect and dignity. Unfortunately, the situation escalated to the point where, upon leaving the store, my son was unable to reach the car in time and soiled and wet themselves in front of others. This was incredibly distressing, and my heart broke for them. I look forward to your prompt response to this complaint.

Great experience at Gielgud Way Coventry today. Very helpful staff and lots of parking goods were very good value

Ordered online. Item came in grey or white. I oredered two grey two white. I received four grey. Just laziness and a lack of care. First time ordering from them. Never again.

Card issues! Paid by contactless in kirkby store and device said approved. Cashier then said you need to put card in and enter pin. Did thay but then told receipt not available by cashier. Seems very suspicious! Tried to let them know online but unanle to

Advertise stuff on website but never have them in any store