Halfords Retail

Halfords let me down again

Halfords let me down again

I ordered two products on line for click and collect at Sheffield Kilner Way store. Both were available and I was told they would be available after an hour. I also paid in full and immediately. I then get confirmation emails etc to show the order is being processed. Alittle later I get another email saying I’ll be getting a refund and will be contacted by Halfords to explain why. I havent been contacted you can’t contact the store direct so I rang the number on the website and spoke to someone who didn’t sound like they were based in the UK, poor call quality etc. She confirmed that my order was cancelled but couldn’t tell me why. I expressed concern that when I placed my order the stock was available as the only reason she could offer was no stock. This has happened to me before with this particular store and clearly Halfords accept orders and lead you to believe that items are available when they clearly aren’t I won’t be using them again as they are frankly hopeless and disingenuous.

Worst customer service I've ever experienced rude and unhelpful !!!!! SILVERLINK NORTH SHIELDS

Worst customer service I've ever…

Worst customer service I've ever…

Worst customer service I've ever experienced rude and unhelpful !!!!! SILVERLINK NORTH SHIELDS

I realised a brake light had gone and had to nip into Halfords to get it changed. I went to the Edge Lane store. The man who helped me, I think was called Dave. He was brilliant. Really polite, efficient and helpful. I think the price for the job was excellent.

Edge Lane - helpful friendly staff

I realised a brake light had gone and had to nip into Halfords to get it changed. I went to the Edge Lane store. The man who helped me, I think was called Dave. He was brilliant. Really polite, efficient and helpful. I think the price for the job was excellent.

Ordered some bulbs online for my van as my local Halfords had closed down only to receive all damaged. To get a replacement or refund they've requested me to go into my local shop which defeats the point on why I ordered online. Terrible customer service.

Awful customer service

Awful customer service

Ordered some bulbs online for my van as my local Halfords had closed down only to receive all damaged. To get a replacement or refund they've requested me to go into my local shop which defeats the point on why I ordered online. Terrible customer service.

Excellent service from Liam at Halfords Edge Lane today. Gave me advise on a problem bike tyre, insulated it and fitted my new tyre in seconds. Also gave his advise about maintenance. Really appreciated his help thank you.