Halfords Retail

I ordered 3 items for my bike via click and collect. 2 were in stock the 3rd was due to come in from another store within a couple of days. I waited a week and went to the store as I hadn't heard from them (they were supposed to ring me). Collected 2 items but the 3rd wasn't in and they reordered it. Nearly 4 weeks later I'm still waiting. I've tried to cancel the order to get my money back. Apparently only Bolton shop can do this, and I am yet to hear from them. Raised a complaint promised a call within 48 hrs, nothing again. Totally disorganized.

Just walked in last weekend to have a…

Just walked in last weekend to have a…

Just walked in last weekend to have a bicycle looked at and pick up some WD40 and had a fantastic experience, thanks to Renaldo, a very talented, knowledgeable and skillful technician. Really appreciated, thank you so much.

They took money for my booikng

They took money for my booikng

They took money for my booikng, which then they cancelled for unknown reason and now i have to chase my refund

Will never use the Customer Service phone line again

The customer service phone line was one of the worst experiences I've had recently. The initial message makes you feel like they don't care about you and would prefer not to speak to you. When you do get through the person you get to speak to really doesn't know anything but basics. I spent about 9 minutes of my 10 minute call on hold while they phoned my local store to relay my question. They still managed to get it wrong so I got incorrect information. Fornunately the local store manager called me later in the day to correct the information after I'd logged it as a complaint. When I went into the store, the manager told me that everyone has the same experience with CS. This is not the way to treat your valuable customers. Please do something about it. You used to have a great repuation and the stores still do, but CX has plummeted when you outsourced the Customer Services.

Took my bike into the bournemouth…

Took my bike into the bournemouth…

Took my bike into the bournemouth Holdenhurst road branch on Saturday, needed my brakes replacing and a new back tyre, the two guys upstairs were extremely helpful and had my bike fixed and ready to ride the next day! Brilliant service, will definitely be going back next time I need any work done!

Big Shout out for Sam in Huntingdon

Big Shout out for Sam in Huntingdon