Gym Assistant Reviews

While the software does what I need, we recently upgraded the computer we run the software on. We are having issues, but we have to pay $125 for a one-time support ticket and $190 for a yearly subscription. So much for standing behind your product. Time to shop around. Issues include credit cards being reported as expired that expire in 2026 and 2030.

I've been their with Gym Assistant for about 2 months. I have to say that so far it has been one of the best gym experiences that I've had!!

Gym Assistant always have the most accommodating trainers to assist you online. They always respond as soon as possible to queries and are very interactive with you! I always have the best experience with them.

Easy to talk to people and very accommodating.

This has truly been the best gym software to work with and their customer service has been excellent. They are always get back to us the same day and even have an emergency line for the weekends after hours... I especially want to give a shout out to SERENA. She is the best customer service agent I have ever worked with anywhere! If you ever lose her you are losing your best asset. She's kind, always helpful and so personable. Best of all, even when it's not gym assistants issue, she works with us to get us to a solution. If I could give her 10 stars I would! Thanks Serena and thanks gym assistant.

Gym Assistant has earned their name for a reason: they really assisting you when you need them, thanks.

I love the simplicity of Gym Assistant, which suits our business needs. The benefits of buying it outright is a definate advantage over other products.

The GymAssistant/ ProShop/ GateKeeper software suite are the perfect solution for anyone looking for a hassle-free, reliable, straightforward gym management system. By keeping things nice and simple, the program is practically bulletproof, and will keep you up and operating frustration-free for years to come. Also, unlike their competitors, GymAssistant only charge a one-time fee for the software, and no monthly "subscription" fees or contracts to keep your system active. This is especially important for new/small businesses, as the increase in "subscribe-to-everything" model seems to be the new norm, and those costs can add up quite quickly when operating a non-commercially branded gym. With that said, where GymAssistant really shines is with their sales and support team. Throughout my various interactions with them, every member of their team was polite, prompt, and truly checked all the boxes for fantastic customer service. I was never forced to deal with a clunky chat bot, or get transferred through 10 different people at a generic call centre to get an answer. I can't even recall the last time I hung up from a support call with a smile and a laugh, but these guys made it happen. Overall, my experience has been a solid 10/10 with both the software and the support team.

Just transitioning into the new software, and also the Gate Keeper door controller. Service to date has been exceptional, from sale to software installation and help with data importation. Help with EFT formatting was exceptional. Looking forward to getting everything locked in, especially with the door controller, over the next week.

I have been very happy with the service I have received from the ordering process with Steve and Jon to the installation of gatekeeper and the software. Sarinah's help explaining how to use the software. It's perfect for my small business. Thank you Natalie

Sarinah and Eunice, You are awesome!

This is a very simple and user friendly system, We love it .

If I could rate gym assist higher I could. Most important, customer service is A+. I have never witness such great customer service like I have experienced with gym assist. I can not wait to see what new things will come for such a great company. Angie Kirby TheGYM Clinton, Louisiana

Our facilities have been using Gym Assistant for a year now and it’s great. All around best gym management software . Dorval Fitness Center

I love this company! It's a very easy system to use. There is always help available when you need it. The trainers are patient and kind. Our fitness company has gotten great results with this system. We are not a big company, so it fits our needs rather well. It's easy to check results and get reports when needed. Thank you!

Customer service is excellent!!

Great program and very user friendly

best people to work with ever. always a kind and helping hand when needed, especially Serina

We have been very happy with Gym Assistant.

We have two fitness centers and use the gym membership program to manage the memberships and payments. We love their Gym Assistant program. The program was easy to set up and use and they are always available to help with any problems you have.