Couldn’t fault the service
Couldn’t fault the service. Straight forward to order & delivered with zero issue.
4.5
Excellent
182 reviews
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Review summary
GPH Builders Merchants Ltd is exceptionally well-rated by customers. Customers particularly appreciate service and quality, though some mention concerns about customer service.
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Based on reviews, created with AISee what reviewers are saying
Great service
Great service, good prices, prompt delivery.
Great experience
Products very competitively priced and delivered on time.
They were spot on delivery
They were spot on delivery
Company details
Information provided by various external sources
No description available yet.
Contact info
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Website
gph.uk.com
All reviews
182 total • Write a review
Showing 91 - 100 of 178 reviews
PS
Quality building products
Quality products, but limited selection. Store stock not priced. Great delivery service but delivery charges not clear.
Date of experience: November 9, 2023
EJ
Great service no problems however a…
Great service no problems however a call to say when delivery was coming would have been better. I wasn’t up and my cars weren’t moved for lorry !
Date of experience: November 1, 2023
LB
Great customer service after courier issue
My initial encounter with GPH didn't start off on the best note, but the exceptional customer service I received when I encountered an issue is what compels me to give them a 4-star rating. I placed an order for flooring from GPH, and their pricing was exceedingly competitive compared to the market. Factor in the added benefit of free delivery, and it was a no-brainer decision. However, the delivery was handled by DX, and that's where things took a turn for the worse. The flooring was mistakenly delivered on the wrong day and arrived in a damaged condition, necessitating a replacement. In my moment of frustration, I reached out to GPH, and to my pleasant surprise, they responded promptly. They displayed a deep understanding of my situation and acted swiftly, arranging for a replacement shipment via a pallet carrier to ensure the new flooring would arrive in pristine condition and in a timely manner. It's this level of customer service that's becoming increasingly rare in today's world, and for that reason, I wholeheartedly recommend this company to others.
Date of experience: October 30, 2023
DS
Miserable staff
Ordered online to save time or so I thought. No e mail saying it was ready so went to GPH and no record of the order as it hadnt been printed off. Met with the usual miserable staff that made me feel that my business was a total inconvenience to them (not the first time). I always try to support local businesses but will try to avoid using GPH again.
Date of experience: October 16, 2023
NL
Order said 5 working days
Order said 5 working days It came in 2 working days when I ordered Very impressed
Date of experience: October 15, 2023
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