GPH Builders Merchants Ltd
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Great customer service after courier issue
My initial encounter with GPH didn't start off on the best note, but the exceptional customer service I received when I encountered an issue is what compels me to give them a 4-star rating. I placed an order for flooring from GPH, and their pricing was exceedingly competitive compared to the market. Factor in the added benefit of free delivery, and it was a no-brainer decision. However, the delivery was handled by DX, and that's where things took a turn for the worse. The flooring was mistakenly delivered on the wrong day and arrived in a damaged condition, necessitating a replacement. In my moment of frustration, I reached out to GPH, and to my pleasant surprise, they responded promptly. They displayed a deep understanding of my situation and acted swiftly, arranging for a replacement shipment via a pallet carrier to ensure the new flooring would arrive in pristine condition and in a timely manner. It's this level of customer service that's becoming increasingly rare in today's world, and for that reason, I wholeheartedly recommend this company to others.