Great service
Great service, friendly and helpful staff

10 months ago
Fast and friendly service. When you are keen to get on the road, this is exactly what you want.
10 months ago
Awesome staff and whole process was great. No hassles at all.
10 months ago
Good quality cars, EV/hybrid options, professional and knowledgeable staff, good value for money, easy booking process.
Great service, friendly and helpful staff
I would definitely choose Go Rentals 1st as they were helpful and friendly when my flight was cancelled so I had to change my car collection time, and they were a great price. Loved the little car I drove. Happy to recommend.
The van we hired was clean reliable and had more then enough room. The van had all the latest safety equipment you would need to safety go on all your travels
Great company to deal with. Excellent, friendly service on pick up. My car was in great condition, very clean and competitive pricing. It was all fast and easy collecting the car and returning it. I will be using this company next time I need a car in Nelson.
Straight forward! Easy
Pricing is extremely reasonable & the service especially at the Auckland City branch is A-1. Super grateful to have found you guys and sort out a weekend 7-seater rental in such short notice, too! Quick and easy online selection and booking process. Collection and return was spotless. Will be my go-to car rental service moving forward. Thank you!
Easy pick up even though it was after hours, we were able to collect with no fuss and within the airport area. Quick and easy with added online check in to ensure that all things were in order for a quick pick up. Drop off was no fuss as well. Good value, car ran well. Highly recommend.
I've hired vehicles from Go Rental's Auckland Airport Branch multiple times recently and have consistently found the team to be friendly, helpful, and professional. Their service is reliable, and the booking and pickup processes are smooth and hassle-free. It's always a positive experience—highly recommend!
We hired a Toyota Prado Hybrid 2024 model so bit more pricey but worth it in the end as its a hybrid & diesel so filled up once for the whole 7 days & we travelled to Tauranga and back to Auckland and them more driving around locally but still every day. Rental pick up after hours was great & drop off excellent service and quick & efficient shuttle service to airport hotel...would use Go Rental again 👍
Super easy process, especially with the full travel insurance option. Shuttle service was outstanding, will always hire via GoRental when needed.
Pick up of the car was my favourite part of the experience, the co-worker at the front desk apologies I did not get his name ! Was so helpful and kind. I would highly recommend to anyone looking to hire a car.
The process was easy the car was ideal and the staff where Great
Easy process from booking to dropping off. Customer service is MINT. Only issue is accessibility - phone number was provided for customer service so I’ve had family members calling them whenever I had enquiries on my behalf. I am deaf and would appreciate if there was an email option so I can maintain my independence.
Easy to deal with and friendly staff
was a smooth experience from booking to returning of rental vehicle. Friendly staff. Very prompt. If you want a no-stress experience, I'd recommend to book them.
Everything, absolutely everything
Everything was easy from the app and great service quick n easy no fuss service highly recomend
The overwhelming friendliness and efficiency of the staff. It was a dream experience! As a former Travel Industry Executive, I know "greatness" when I experience it.
We have booked a Mitsubishi Outlander for our trip from Queenstown to Dunedin. The process of renting the car, payment, and returning the car was so easy. Other than that, the staff were very friendly and helpful throughout the process. In short, Go Rentals is highly reliable 😁
Straightforward, communicative & friendly experience. Chch depot quite near airport, with excellent shuttle service to collect & deliver car. Wonderfully smooth, easily-driven Toyota Yaris hybrid. I accidentally duplicated my online booking for this, but national GO enquiries soon rectified it with 1 phonecall. AA discount also helped.
Based on analysis of 18 reviews rated 1-2 stars for GO Rentals New Zealand
“Avoid Queenstown Airport Go Rental”
“Ultimately $3000 was charged immediately with plan to refund based on how much it costed to fix the car”
“It seems that Go Rental Queenstown are happy to charge premium prices, happy to request advance online form completio...”
“Had to pay a $3000 bond when picking up car”
“Avoid Queenstown Airport Go Rental”
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GO Rentals New Zealand is a prominent car rental company that offers a wide range of vehicles for hire across the country. Catering to both domestic and international travelers, the company provides an extensive fleet of modern cars, including electric and hybrid options, to accommodate various travel needs. Customers can easily book their rentals online or receive assistance from a knowledgeable team of experts via phone. With over 20 years of experience in the car hire industry, GO Rentals focuses on making the car rental process straightforward and accessible. The company also offers special discounts, such as savings for AA members, enhancing the affordability of their services. By combining a diverse selection of vehicles with user-friendly booking options and customer support, GO Rentals aims to enhance the travel experience for those exploring New Zealand.
GO Rentals New Zealand receives overwhelmingly positive feedback from customers, highlighting the easy booking process and exceptional service provided by the staff. Reviewers frequently mention the fast and friendly service, with many appreciating the helpfulness of the team during vehicle pickup and drop-off. The quality of the cars, including options for EVs and hybrids, is also praised, with many noting that the vehicles are clean and well-maintained. However, some customers express dissatisfaction with the high bond fees, citing experiences where they felt misled about the costs associated with rentals. Additionally, there are complaints regarding issues at specific locations, such as Queenstown Airport, particularly concerning after-hours service. Overall, GO Rentals is regarded as a reliable choice for car rentals, despite a few critical experiences.
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