Review summary

Goldcar Rental receives consistently positive reviews. Customers particularly appreciate service and professional, though some mention concerns about customer service and expensive.

✨
Based on reviews, created with AI

See what reviewers are saying

MP

Michael Prosser

1 out of 5 stars
This is possibly the worst service…

This is possibly the worst service I’ve ever received from any company. On a trip to Italy our car broke down 3 hours after pick up on a journey from Milan to Lake Garda. These things happen. The car was recovered but could not be prepared. The company would only provide a replacement if we made it back to the airport (almost 3 hours away) to pick one up. They wouldn’t provide a car locally and wouldn’t pay for the journey back. We were stranded and had to rely on public transport for the rest of the trip. Before this point we were told repeatedly that they would find a replacement and call us back. They never did and we were on the phone for hours trying to get through. They have also refused to offer us a refund for the remaining rental because they will only do this in person! This is surely a scam.

Useful
Share
CB

Chris Brockhurst

1 out of 5 stars
Goldcar's hidden IDP condition cost me money and time. Do not use if you are from the UK

I booked a car for Sardinia with Goldcar via Holiday Autos. I booked a few weeks ahead, but when I arrived in Sardinia GoldCar told me I had to have an International Driver's Permit as UK is outside the EU. THIS IS NOT THE LAW; gov.uk says IDPs are not required in Europe as part of Brexit agreement. Holiday Autos did not know this- with their T&Cs clearly stating an IDP was not required. They offered me a refund or to rebook with another company at current rates, which would have cost an additional ~£270 for the week. I rebooked to Noleggiare via Discover Cars for cheaper, but Goldcar's unpublished conditions and Holiday Autos' mistake still cost me a further £180 and time needed to rebook. DO NOT USE GOLDCAR IF YOU ARE FROM THE UK, there are plenty of affordable other providers who don't make up unnecessary and costly conditions.

Useful
Share
L

Loïc

1 out of 5 stars
DES VOLEURS !!!!!

DES VOLEURS !!!!! Location d'une renault capture quasi neuve 2500km (aeroport de faro au portugal) A la remise des clefs l'agent fait à peine le tour du véhicule. Je constate avec lui que la voiture n'a pas de griffe particulière. Au retour pas de vérification puisque nous rendons la voiture à 4h du matin et que l'agence est encore fermé (nous déposons les clefs comme convenue dans une boîte aux lettres. 2h plus tard je reçois un mail avec une photo avec un coup insignifiant que je n'ai pas vu à la remise des clefs dans un recoin du pzre choque arrière. Je suis évidemment sur et certain que j'ai eu le véhicule comme cela. Trop tard je me suis fais arnaqué d'une partie de ma caution sans avoir un mot à dire !!!! je précise que je loue chaque année un véhicule en vacances, c'est la première fois que je me fais avoir comme un bleu !!!!

Useful
Share
MG

Maxime Gastaud

1 out of 5 stars
Si on pouvait mettre 0 étoile...

Si on pouvait mettre 0 étoile, je le ferai ! 2h30 de retard sur la prise en charge du véhicule, aucun employé disponible pour nous accompagner vérifier l'état du véhicule avant la prise en charge et jante de la voiture endommagée à notre arrivée. L'entreprise nie en bloc que le dégât constaté à notre retour était présent au départ en justifiant qu'aucun employé n'a constaté le dégât de lui-même, alors que nous avons une photo ainsi qu'une vidéo de l'état de la voiture quand nous l'avons récupéré avec le dégât visible. Nous avons fourni toutes les preuves nécessaires avec les dates/heures comme ils l'ont demandé pour nous rendre la caution, mais ils n'en tiennent pas compte et retiennent notre argent. Agence de très mauvaise foi, nous n'allons pas en rester là et payer 175 € pour un dégât que nous n'avons pas commis. Nous avons contacté une association de protection des consommateurs et monté un dossier. Nous engagerons toutes les procédures nécessaires à notre disposition et demanderons des dommages et intérêts à l'encontre de Goldcar en plus du remboursement total de la caution !

Useful
Share

Company details

Information provided by various external sources

No description available yet.

Contact info

🌐

Website

goldcar.gr

People also looked at

1 / 3
FS

Fantastic Services

www.fantasticservices.com

4.746 out of 5 stars

4.7 (1000)

IC

International Card Services

www.icscards.nl

4.188 out of 5 stars

4.2 (1000)

EH

ENGIE Home Services

www.engie-homeservices.fr

2.615 out of 5 stars

2.6 (1000)

ET

Evolution Travel

evolutiontravel.it

4.928 out of 5 stars

4.9 (1000)

All reviews

1,000 total • Write a review

Showing 61 - 70 of 996 reviews
MM

tutto perfetto

ritiro veloce e facile. consigli preziosi. riconsegna rapida

Useful
Share
F

.....

.../____..

Useful
Share
AI

I always use this company in Italy and…

I always use this company in Italy and Spain. Everything worls smoothly everytime. Friendly staff, fair prices for the cars, great service. Keep up this level of service. Thank you.

Useful
Share
SM

so&so

This is the third time I have rented a car with you. I couldn't use the key and go machine because the lady at the counter had blocked the collection of the keys. I had to wait a good half hour for the lady at the counter to ask me what had happened even though she saw that I couldn't collect the keys. The other colleague at the counter had gone to get coffee and was therefore not present. When my turn finally came, the clerk at the counter asked me what my address was because I had 2 profiles open and she just wanted to check. All this would have been possible simply by writing me an email or asking me before making me wait half an hour in front of her!!!! This time I am not satisfied with the service. The car had very worn tires and was not clean.

Useful
Share
VA

Esperienza fantastica complimenti al…

Esperienza fantastica complimenti al personale

Useful
Share
ES

The Goldcar office at the Airport works perfect

The Goldcar office at the Airport works very well and user friendly. We have got a car with all explanations needed and minimal paper work.

Useful
Share
DM

Excellent service friendly staff and…

Excellent service friendly staff and they do have baby seats if required many thanks

Useful
Share
Previous1•••678•••100Next page

The CrowdTrust Experience⭐

We're open to all
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
We champion verified reviews
Companies can ask for reviews via automatic invitations. Labeled Verified, they're about genuine experiences.
We fight fake reviews
We use automated software and a dedicated team to detect and remove fake reviews. We take action against anyone who tries to manipulate reviews on our platform.
We show the latest reviews
Reviews are displayed chronologically with the newest first, ensuring you always see the most recent customer experiences.
We encourage constructive feedback
We believe in honest, constructive feedback that helps both consumers make informed decisions and businesses improve their services.
We verify reviewers
We use various verification methods to ensure reviews come from real people with genuine experiences, not bots or fake accounts.
We advocate against bias
We work to ensure our platform remains neutral and unbiased, giving equal opportunity for all genuine reviews to be seen and heard.