Review summary

Goldcar Rental receives consistently positive reviews. Customers particularly appreciate service and professional, though some mention concerns about customer service and expensive.

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MP

Michael Prosser

1 out of 5 stars
This is possibly the worst service…

This is possibly the worst service I’ve ever received from any company. On a trip to Italy our car broke down 3 hours after pick up on a journey from Milan to Lake Garda. These things happen. The car was recovered but could not be prepared. The company would only provide a replacement if we made it back to the airport (almost 3 hours away) to pick one up. They wouldn’t provide a car locally and wouldn’t pay for the journey back. We were stranded and had to rely on public transport for the rest of the trip. Before this point we were told repeatedly that they would find a replacement and call us back. They never did and we were on the phone for hours trying to get through. They have also refused to offer us a refund for the remaining rental because they will only do this in person! This is surely a scam.

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CB

Chris Brockhurst

1 out of 5 stars
Goldcar's hidden IDP condition cost me money and time. Do not use if you are from the UK

I booked a car for Sardinia with Goldcar via Holiday Autos. I booked a few weeks ahead, but when I arrived in Sardinia GoldCar told me I had to have an International Driver's Permit as UK is outside the EU. THIS IS NOT THE LAW; gov.uk says IDPs are not required in Europe as part of Brexit agreement. Holiday Autos did not know this- with their T&Cs clearly stating an IDP was not required. They offered me a refund or to rebook with another company at current rates, which would have cost an additional ~£270 for the week. I rebooked to Noleggiare via Discover Cars for cheaper, but Goldcar's unpublished conditions and Holiday Autos' mistake still cost me a further £180 and time needed to rebook. DO NOT USE GOLDCAR IF YOU ARE FROM THE UK, there are plenty of affordable other providers who don't make up unnecessary and costly conditions.

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L

Loïc

1 out of 5 stars
DES VOLEURS !!!!!

DES VOLEURS !!!!! Location d'une renault capture quasi neuve 2500km (aeroport de faro au portugal) A la remise des clefs l'agent fait à peine le tour du véhicule. Je constate avec lui que la voiture n'a pas de griffe particulière. Au retour pas de vérification puisque nous rendons la voiture à 4h du matin et que l'agence est encore fermé (nous déposons les clefs comme convenue dans une boîte aux lettres. 2h plus tard je reçois un mail avec une photo avec un coup insignifiant que je n'ai pas vu à la remise des clefs dans un recoin du pzre choque arrière. Je suis évidemment sur et certain que j'ai eu le véhicule comme cela. Trop tard je me suis fais arnaqué d'une partie de ma caution sans avoir un mot à dire !!!! je précise que je loue chaque année un véhicule en vacances, c'est la première fois que je me fais avoir comme un bleu !!!!

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MG

Maxime Gastaud

1 out of 5 stars
Si on pouvait mettre 0 étoile...

Si on pouvait mettre 0 étoile, je le ferai ! 2h30 de retard sur la prise en charge du véhicule, aucun employé disponible pour nous accompagner vérifier l'état du véhicule avant la prise en charge et jante de la voiture endommagée à notre arrivée. L'entreprise nie en bloc que le dégât constaté à notre retour était présent au départ en justifiant qu'aucun employé n'a constaté le dégât de lui-même, alors que nous avons une photo ainsi qu'une vidéo de l'état de la voiture quand nous l'avons récupéré avec le dégât visible. Nous avons fourni toutes les preuves nécessaires avec les dates/heures comme ils l'ont demandé pour nous rendre la caution, mais ils n'en tiennent pas compte et retiennent notre argent. Agence de très mauvaise foi, nous n'allons pas en rester là et payer 175 € pour un dégât que nous n'avons pas commis. Nous avons contacté une association de protection des consommateurs et monté un dossier. Nous engagerons toutes les procédures nécessaires à notre disposition et demanderons des dommages et intérêts à l'encontre de Goldcar en plus du remboursement total de la caution !

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Company details

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Website

goldcar.gr

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All reviews

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Showing 51 - 60 of 996 reviews
RR

The rental operations

The rental operations were fast and the service was excellent.

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AJ

the online booking went wrong

All the booking went wrong, I ordered other schedules and the confirmation came completely wrong, not as my order, I had to pay the double.

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D

Perfect experience

Location in the airport, polite and friendly staff, easy to pick-up and return the car.

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MW

Key'n go is excellent

Key'n go is excellent! Everything was great - only one little thing, the car should be more clean ;)

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MM

We have very great experience with GOLDCAR.

We have very great experience with Goldcar in CATANIA airport. pickup and drop off was very easy and nice friendly personal in airport. definitely next time we will go with Goldcar again.

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J

Very good but attention with collecting car on key and go formula after office hours

I booked the car through Ryanair site, pickup Fiumicino airport in Rome, Italy. Car was good, clean and what I had booked. no surprice costs came along and when we discovered that in the key and go plan was included an insurance with supercover, that was a very nice surprise. Beware that key and go formula only works when office is open. We came due to a flightdelay an hour later and the office closed at 20.30 and even the automatic machine that was supposed to give us the car key closed at 21.30 so when we arrived 22.15 was a mess with two small kids. No alert number to call so we had to spent first night at hotel in airport.

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CF

Precisione e Gentilezza del personale

Precisione e Gentilezza del personale

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C

21 dias tranquilos

21 dias sem problemas! Retirada do veículo bem tranquila e pratica devido a agência e o veículo ficarem dentro do próprio aeroporto, veiculo entregue em bom estado, não deu problemas na viagem, atendentes prestativos, sistema de retirada e entrega sem muita burocracia. Experiência muito boa.

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NR

Con la prenotazione online e stato…

Con la prenotazione online e stato facile s ritirare la macchina scelta.

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