Review summary

Goldcar Rental receives consistently positive reviews. Customers particularly appreciate service and professional, though some mention concerns about customer service and expensive.

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MP

Michael Prosser

1 out of 5 stars
This is possibly the worst service…

This is possibly the worst service I’ve ever received from any company. On a trip to Italy our car broke down 3 hours after pick up on a journey from Milan to Lake Garda. These things happen. The car was recovered but could not be prepared. The company would only provide a replacement if we made it back to the airport (almost 3 hours away) to pick one up. They wouldn’t provide a car locally and wouldn’t pay for the journey back. We were stranded and had to rely on public transport for the rest of the trip. Before this point we were told repeatedly that they would find a replacement and call us back. They never did and we were on the phone for hours trying to get through. They have also refused to offer us a refund for the remaining rental because they will only do this in person! This is surely a scam.

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CB

Chris Brockhurst

1 out of 5 stars
Goldcar's hidden IDP condition cost me money and time. Do not use if you are from the UK

I booked a car for Sardinia with Goldcar via Holiday Autos. I booked a few weeks ahead, but when I arrived in Sardinia GoldCar told me I had to have an International Driver's Permit as UK is outside the EU. THIS IS NOT THE LAW; gov.uk says IDPs are not required in Europe as part of Brexit agreement. Holiday Autos did not know this- with their T&Cs clearly stating an IDP was not required. They offered me a refund or to rebook with another company at current rates, which would have cost an additional ~£270 for the week. I rebooked to Noleggiare via Discover Cars for cheaper, but Goldcar's unpublished conditions and Holiday Autos' mistake still cost me a further £180 and time needed to rebook. DO NOT USE GOLDCAR IF YOU ARE FROM THE UK, there are plenty of affordable other providers who don't make up unnecessary and costly conditions.

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L

Loïc

1 out of 5 stars
DES VOLEURS !!!!!

DES VOLEURS !!!!! Location d'une renault capture quasi neuve 2500km (aeroport de faro au portugal) A la remise des clefs l'agent fait à peine le tour du véhicule. Je constate avec lui que la voiture n'a pas de griffe particulière. Au retour pas de vérification puisque nous rendons la voiture à 4h du matin et que l'agence est encore fermé (nous déposons les clefs comme convenue dans une boîte aux lettres. 2h plus tard je reçois un mail avec une photo avec un coup insignifiant que je n'ai pas vu à la remise des clefs dans un recoin du pzre choque arrière. Je suis évidemment sur et certain que j'ai eu le véhicule comme cela. Trop tard je me suis fais arnaqué d'une partie de ma caution sans avoir un mot à dire !!!! je précise que je loue chaque année un véhicule en vacances, c'est la première fois que je me fais avoir comme un bleu !!!!

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MG

Maxime Gastaud

1 out of 5 stars
Si on pouvait mettre 0 étoile...

Si on pouvait mettre 0 étoile, je le ferai ! 2h30 de retard sur la prise en charge du véhicule, aucun employé disponible pour nous accompagner vérifier l'état du véhicule avant la prise en charge et jante de la voiture endommagée à notre arrivée. L'entreprise nie en bloc que le dégât constaté à notre retour était présent au départ en justifiant qu'aucun employé n'a constaté le dégât de lui-même, alors que nous avons une photo ainsi qu'une vidéo de l'état de la voiture quand nous l'avons récupéré avec le dégât visible. Nous avons fourni toutes les preuves nécessaires avec les dates/heures comme ils l'ont demandé pour nous rendre la caution, mais ils n'en tiennent pas compte et retiennent notre argent. Agence de très mauvaise foi, nous n'allons pas en rester là et payer 175 € pour un dégât que nous n'avons pas commis. Nous avons contacté une association de protection des consommateurs et monté un dossier. Nous engagerons toutes les procédures nécessaires à notre disposition et demanderons des dommages et intérêts à l'encontre de Goldcar en plus du remboursement total de la caution !

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Company details

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Website

goldcar.gr

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All reviews

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Showing 41 - 50 of 996 reviews
E

LA PEOR EXPERIENCIA DE AQUILER DE COCHE

Muy mala experiencia, desde que el principio hasta el final, te manda un correo referente al seguro cuando contratas por Internet, explicando tema de seguro, te dan la oportunidad e pagar 100 eur, pero no te avisan de ese correo, cuando llegas te dicen que tienes que pagar 350 eur por el seguro. Te obligan a eso o retenerte de tu cuenta 1300 euros, si no no te dan el coche. Lo contrate el día 15 de Diciembre, lo devolví el 1 de Enero , a día de hoy aún no me han devuelto mi dinero, muchas llamadas y perdida de tiempo, mando un burofax con carta de mi abogado, me dicen que tienen mal mi correo, informan sobre un link para validar la transferencia de devolución q según ellos y da error te indican un tel q también da error. No aconsejo para nada contratar con esta compañía no si serios se ríen de ti.

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AG

Personale preparato e molto gentile

Personale preparato e molto gentile. Con la macchina non ho avuto nessun problema.

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M

Select "Key'n'Go" for ease of rental

Select Goldcars "Key'n'Go" package for ease of collection, delivery and mind. I have not used Goldcar when not selecting this option, however I note when reading through terms and condition it seems expensive and cumbersome with deposits, etc.

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LR

Elegimos Goldcar un poco a ciegas

Elegimos Goldcar un poco a ciegas, pero me sorprendió un montón, la recogida de llaves muy fácil, no nos pidieron absolutamente ningún documento más. La entrega también muy fácil, sin complicaciones, eso sí, todavía no nos han devuelto el dinero del depósito para la gasolina, espero no tener ningún problema.

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A

nel complesso buon servizio

nel complesso buon servizio, a parte il servizio automatico di ritiro macchina che non funzionava e poi mi ha dato una chiave sbagliata

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C

Fuel scam

I use Goldcar regularly and never had major issues. Unfortunately it seems like the Pisa office is a bit of a scammer. Got charged €65 (€50 or which were a ‘penalty’ for not being full), when I had filled her up from the station 8 mins away from the airport.

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GG

Great service, friendly staff)

Great service, friendly staff)

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C

Personale di Olbia…

Personale di Olbia di altissimo livello sempre disponibile a venire incontro alle esigenze del cliente

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W

Great experience and easy process

Great experience and easy process

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CA

Mai deluso

Noleggio sempre con Goldcar ovunque vado se disponibile, non sono mai rimasto deluso, la tariffa key n go, è sempre super conveniente

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