GO-tickets Reviews

Jen was a great help when we couldn't find our tickets and had great customer service. Thanks a lot !

I would not even give them one star. This is a scam. They charged double the price for tickets to the Guthrie theater and when I called the Guthrie theater those tickets were 1/2 the price and not available to go tickets to sell. I canceled the order immediately and contacted Paypal and reported fraud to stop the payment did they refused to refund. Scam scam scam do not use go tickets or Alliaza insurance

I purchased 2 tickets for a show that were listed as "General Admission". I did not find out until the E-tickets appeared in my ASX app that these tickets were "standing" tickets. After the purchase, I received three separate confirmation emails from Go Tickets and none of them described the tickets as "standing". The problem is that a member of my party is unable to stand for a show and I would never have purchased these tickets had the description been accurate. Please note that the venue for this event is selling two different tickets - General Admission Seated, and General Admission Standing - Go Tickets did not specify which type they were selling. I called their customer service and was told, "So sorry, all sales all final". I haven't even mentioned how much over face value this unreliable service charged for their misrepresented product.

Sari was very helpful on the phone, he fixed my issue in no time. I called because I couldn't access my tickets, the download kept failing. The AI chatbot is absolutely horrendous and did not help me at all. It couldn't find my info, kept asking me the same questions. It was no help AT ALL. The only good thing it did was connect me to someone as helpful as Sari.

Arden did a fabulous job helping me retrieve A Beautiful Noise tickets that I purchased from Go Tickets. I thought they were lost forever. Thank you!

Alex! She was so nice and patient with me because I am not technical savvy and she walked me through my problem and she made it possible for me to get my tickets. She is awesome!

Spoke with Jason who was very helpful.

Leonardo was patient and stayed with me on the phone until all matters were resolved and I know what to do.

Parking purchased through this site was not valid. Beware. Received a ticket from rip hockey sniper which didn't work.

Tristan was very helpful for a 1st time ticket buyer. Very knowledgeable and courteous.

I purchased tickets and could not access them I called and Arden was very helpful. He helped me transfer them to my Google wallet as I am new to using this process.

This was my first time purchasing tickets and had some concerns. The team, especially Jen was very helpful and formative.

Arden was very patient and guided me to locate my Banda MS concert tickets. I really appreciate the he/she took to help me out. I was going nuts not finding my tickets in the website. Thank you so much Arden!!!! :)

GOTICKETS ZERO STARS!!! I'm out $398.73. Trying to buy tickets off of Ticketmaster, got PHISED and REROUTED by GoTickets without my knowledge or consent. After tickets were in my cart and paid for my credit card was charged $175 more than the price in cart. I filed a dispute with my credit card company DISCOVER, but GOTICKETS fine print NO REFUND policy allowed them to get away with this deception. They have multiple reports to the Better Business Bureau and multiple reports on Trust Pilot and Reddit regarding their DECEPTIVE practices. DO NOT USE THIS COMPANY!!! Very deceptive practices with NASTY customer service. Reported to Better Business Bureau. I assume their five star positive ratings are from people POSING to be real customers. BUYER BE AWARE!!! DIDN'T get to go to concert because DISCOVER never notified me that they reversed the dispute until after the date of the concert. The tickets had fallen out of my Apple wallet because of the dispute. Sham on GOTICKETS AND DISCOVER!!! Numerous reports on Trust Pilot and Reddit of similar activity by GOTICKETS. If this has happened to you, ask your credit card company to report the activity on a transaction monitoring referral form. After multiple reports, they will block charges from the company.

Leonardo took care of my issue quickly and effectively

Virginia B I was having a difficult time accessing my concert tickets. I contacted Go Tickets support service and LEONARDO assisted me. He was extremely kind, polite, patient, and helpful. He spent an inordinate amount of time walking me through the process until I was able to retrieve my tickets. His customer service was impeccable.

LEONARDO had much patience with me when I had issues with downloading tickets. He answered questions via a chat box. He was professional, friendly and helpful. Thank you!

Rose was so helpful and saved me by resending my tickets. I appreciate all her help

Hannah did an awesome job helping me to understand my specific situation. Thank you Hannah!

Leo provided me with great service. I was having trouble accessing my ticket and he was able to help me. His directions were very clear. Thanks again Leo.