Excellent
Excellent, clear service.

GMB Credit Union is a member-owned financial cooperative that offers a range of ethical financial services, including personal loans and savings accounts. Designed to support individuals and families in their financial journeys, GMB Credit Union focuses on providing affordable and responsible lending options tailored to meet the diverse needs of its members. The organization emphasizes transparency and a commitment to the financial wellbeing of its customers, ensuring that trading surpluses are reinvested into enhanced services and competitive rates. Targeting individuals seeking alternative financial solutions, GMB Credit Union assists customers in managing their finances effectively, whether they are saving for significant life events or navigating unexpected expenses. The credit union is regulated by the Financial Conduct Authority (FCA) and Prudential Regulation Authority (PRA), reinforcing its dedication to safeguarding members' funds while promoting ethical lending practices.
Reviewers consistently report positive experiences with GMB Credit Union. Customers often highlight service, easy, great, quick.
A minority mention drawbacks around awful, entertain, entertain credit, entertain credit union. Overall sentiment is strongly positive with an average rating of 4.8 stars across 60 reviews.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.8 | 60 | 100% | +1.1 | ● Low |
Monthly average rating from reviews written by people · latest review Aug 2025.
| Month | Average | Reviews |
|---|---|---|
| Dec 24 | 5.0 | 5 |
| Jan 25 | 5.0 | 3 |
| Feb 25 | 5.0 | 1 |
| Mar 25 | 3.0 | 4 |
| Apr 25 | 5.0 | 1 |
| May 25 | 5.0 | 2 |
| Jun 25 | 5.0 | 4 |
| Jul 25 | 4.9 | 28 |
| Aug 25 | 5.0 | 12 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 60 most recent reviews.
“Used the services of the Credit union recently and found the whole experience excellent”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Finance & Insurance.
| Company | Overall | Legit | Service | Trend | Reviews |
|---|---|---|---|---|---|
| 4.8 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | — | 60 | |
| 4.2 out of 5 (good) | 100 out of 100 | 3.3 out of 5 (fair) | — | 1,200 | |
| 4.7 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | — | 1,060 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | — | 1,060 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | — | 1,060 |
Bottom line: GMB Credit Union is #2 of 5 on overall rating in this group.
60 reviews of GMB Credit Union. Filter by what matters to you.
Excellent, clear service.
Very easy to talk to ,nothing to much trouble very quick response amazingly well organised. No problems at all
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Excellent service, proud to be a member of GMB Credit Union, a great benefit of being a paid up member of the wider trade union.
I'm really proud to be a member of GMB Credit Union, being able to save whilst helping other GMB members. The team do a great job, they are always really friendly and supportive.
Do not entertain this credit union. I sent them a ID video, I sent bank statements proof of income and finally got offered a loan of £500.00, I signed the loan agreement and got told funds will be in my account after 3:30pm. I checked Nivo 30 minutes later and all messages have disappeared, I rang up and they asked me to then complete another ID video and spoke very rudely to me like they wasn’t interested. They got my hopes up that they was gonna help me with these funds to secure my sons medical bills but they just played with me and lied. AVOID like the plague.
awful awful service
The communication skills and customer service are seamless. Very articulate I was assisted within hours when I was in a dilemma. I highly recommend them.
Really easy process and very supportive staff throughout from start to finish. The only credit union that has been willing to help me through what has been a pretty rough few years of my life, and am now getting to the point where I am almost back on track. Some people are sceptical of having to put away an amount each month on top of the loan but I see it as an incentive to save as well, which can only be a good thing. Really happy to recommend!
For once a kind and compassionate company that cares about its members and is there to help out in a respectful and responsible way. A great team which don’t judge you but help you.
Quick response from GMB. Everything works as planned.
Always excellent service and caring!
excellent. good handy
GMB Credit Union is a member-owned financial cooperative that offers a range of ethical financial services, including personal loans and savings accounts. Designed to support individuals and families in their financial journeys, GMB Credit Union focuses on providing affordable and responsible lending options tailored to meet the diverse needs of its members. The organization emphasizes transparency and a commitment to the financial wellbeing of its customers, ensuring that trading surpluses are reinvested into enhanced services and competitive rates. Targeting individuals seeking alternative financial solutions, GMB Credit Union assists customers in managing their finances effectively, whether they are saving for significant life events or navigating unexpected expenses. The credit union is regulated by the Financial Conduct Authority (FCA) and Prudential Regulation Authority (PRA), reinforcing its dedication to safeguarding members' funds while promoting ethical lending practices.
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