Generation Electric Reviews

First time out pedal snapped in half - very cheap, second time out tyre split and other pedal cracked and snapped - contacted and they asked for photos ? Anyway on to next ride all going well parked up for a coffee and setting off no power at all, battery fully charged - contacted by email as you can’t ring this firm now and had a rely following day - asking troubleshooting questions - tried all of those - took to Halfords and they checked leads and sensors ect - couldn’t find problem with any of the above so still not working - paid for this myself and no offer of anything from the seller - so we now go into more email dialogue on another day - what is the point of a warranty when you have to do everything yourself? Only got 1 star for the poor delivery driver who brought the heavy bike.

Always answer the phone and helped me choose a great bike!

I bought my lovely bike from this company and would be lost without it. I had an issue with my bike after a few months, spoke to Adam,who knew exactly by my albeit very basic description of what was going wrong with my bike! He told me what had happened,( I'd inadvertently moved something) then explained clearly and patiently how to fix it and hey presto,it's perfect again! Adam even sent an email with all the information I needed! Great,friendly service,I'm very happy!

I paid for the battery nearly 2 weeks ago and stil not recieved it

The suspension, the build, the motor all wonderful in stealth 500w. Customer service is absolutely five stars

Order was straight forward with a welcome discount on top of sale price and delivery was very quick. Only downside was packaging was damaged, but that would be more to do with delivery company than Generation Electric, The E-bike is excellent and as described.

This was my first purchase of an ebike and it was easy to communicate with Generation Electric. Delivery was fast, and i love the bike 2.3 Avaris. An ebike is perfect for me as I'm currently unwell with PMR. This bike has given me my cycling life back. I can confidently go for longer cycles without worrying about any difficulties. The battery is long-lasting, and the bike is easy to operate. I highly recommend electric bikes for anyone, especially if ill or injured or trying to get back into cycling fitness.

We had a couple of problems. Firstly although, when we ordered the bike it said online it was in stock, we ended up waiting nearly 4 weeks for delivery which was a bit of a pain but the guys in customer service did their best to sort it. Also had a problem with a faulty charger which, again was sorted promptly by Adam. All in all a good service by Generation Electric.

Tracking order on my order not kept upto date so bike was delivered with only my wife to collect

A few problems witch Generation Electric had no control over but they kept me informed, just nice people to deal with and true to their word.

Came on time. Good value for the money. As advertised. Easy to use.

No Allen key to adjust handlebars. No instructions or manual for bike, eventually found some on line. No basket for bike. Bike good though but only ridden it a couple of times due to the weather. Paid extra for a larger life battery but not sure whether I got that or not as battery not marked what it is.

Excellent customer service. Prompt reply to my initial query and the company went out of their way to provide a solution to the issue, keeping me informed every step of the way.

Excellent customer service - my order of 2 Juicy electric bikes arrived really quickly (they are fab bikes btw) - all packaged well and easy to assemble. The seat colour was not as per the photo of the order - when I asked about this they sent me 2 replacement saddles at no extra cost. A very generous gesture from a company that genuinely care about the customer experience. I am a very happy customer.

Very friendly service great bike and the problem I had was sorted very quickly very happy Thanks

Excellent communication

Sold me a faulty product which took over a month to arrive and took 3 months just to send it back, TERRIBLE service!

Stephen was always helpful and would quickly reply to any emails I sent to him the bike was delivered within the ten working days and was a great purchase.

Excellent customer service and fast delivery of my purchased ebike. I had forgotten to add the free throttle at the time of purchase and had got in contact with them an even though the bike had been dispatched they agreed to send me the throttle.

My wife loves the Juicy bike compact plus. Now I can't catch her up on the hills. But I would have liked belt or velcro straps to keep in place when folded. Cheers Tommy.