Review summary

Gas Fast is exceptionally well-rated by customers. Customers particularly appreciate service and professional, though some mention concerns about customer service and expensive.

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Based on reviews, created with AI

See what reviewers are saying

js
Dont listen to sales man he lies!!!!

I had my boiler fitted 2 years ago and all been fine up until recently. It was only when my thermostat stopped working and telling the boiler what to do i realised what an error i had made. I had been informed by the sales man that warranty was 10 years, that it was interest free loan and service was included. I also had issue with leaking radiator which i was told would be fixed too. When they ring you to confirm details of installation and warranty etc listen carefully and walk away. It was a hard sell and i wish i had cancelled then. Overpriced and hard sell techniques used. Yes i should of walked away then and kick myself for not doing. PLEASE BE WARNED AND DONT TAKE THE SALES MAN AS SPEAKING THE TRUTH AS HE REALLY DOESNT!!!

M
avoid at all costs!

In July 2022 I recieved a leaflet through the post where this company offered a boiler on a government backed scheme, when they came to discuss it, right at the end told me I’m not eligible for the government scheme and gave me a quote, as I needed the boiler (old one was condemned) I reluctantly agreed to pay, I wasn’t made aware that the agreement was an interest first agreement! Then when the engineer installed it I started having issues, we had very heavy rainfall and water was coming in through the flue and in flooding the boiler and kitchen, the same engineer came back out and β€œfixed” the issue only for it to happen again, we requested a different engineer to come and have a look, when they looked into it we found that the original guy had filled the gap with loose pieces of brick then a thin layer of cement, and the cement hadn’t dried before the rainfall, the new guy did a much better job of it, the inside of the kitchen wall was left in a bad state but at that point we just wanted nothing more to do with the company! I asked for compensation at the time and was refused as they felt the service provided was sufficient! Now 2 years later I discovered the amount I owe is WAY more than what the retail value of the boiler and labour and to avoid nearly Β£1500 in interest I would need to pay Β£4100 to clear the finance! AVOID at all costs, rip off merchants!

Angela Washbrook

Excellent service from the staff at gas fast, friendly, polite and clean workers, would highly recommend πŸ‘πŸ»

rn
so far so good..

so far so good... no issues with boiler or servicing. nicely.

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All reviews

354 total β€’ Write a review

Showing 81 - 90 of 350 reviews
AS
5 out of 5 stars

Excellent service- quickly

Excellent service- quickly, efficiently and competently

Date of experience: April 24, 2023

L

Liz

US

5 out of 5 stars

Great service friendly and curious…

Great service friendly and curious staff Helpful on the phone order number 12489

Date of experience: April 24, 2023

DH
5 out of 5 stars

Excellent Service

0396 - Excellent annual service of my boiler which had been installed by Gas Fast a few years ago and serviced each year by them Friendly and helpful as usual and would definitely recommend

Date of experience: April 21, 2023

DM
5 out of 5 stars

14941 Excellent service and…

14941 Excellent service and professional fitters that answered questions were answered to the best of their ability

Date of experience: April 20, 2023

ES
4 out of 5 stars

Gas Fast Review.

Great from start to finish. No problems with the radiators, boiler or pipework. Removal and installation was completed over two days. Redundant fittings disposed of, as per arrangement. I would recommend the company.

Date of experience: April 12, 2023

Js
5 out of 5 stars

14928 had my new boiler fitted today…

14928 had my new boiler fitted today everything was explained to us from start to finish by Richie. Guys arrived promptly to start work they worked very efficiently and very tidy job didn't take as long as i thought they took all rubbish away with them leaving everywhere as they found it big thumbs πŸ‘ up for the guys thanks

Date of experience: April 12, 2023

SL
5 out of 5 stars

Was very happy with the service

Was very happy with the service. Very efficient.

Date of experience: April 11, 2023

MR
5 out of 5 stars

Great Service

A very good experience from start to finish Stuart explained everything before I agreed to purchase my new boiler explained savings and efficiency. the date and time were booked and I got a call to confirm the date, the installers arrived on time and were very polite, tidy and also explained how to operate the system before leaving they took all the packaging and the old boiler away. Great Service, would recommend.

Date of experience: April 11, 2023

J
5 out of 5 stars

Very professional and polite.

Very professional,explained everything clearly.Gave you time to find the relevant information you needed without putting pressure on you. They made you feel at ease whilst chatting and explaining what was happening.

Date of experience: April 11, 2023

a
5 out of 5 stars

Boiler service

Ref: 5936 Was very happy with the service received very polite and friendly person also very helpful and friendly when calling gas fast great service all round would highly recommend.

Date of experience: April 11, 2023

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