Review summary

Gas Fast is exceptionally well-rated by customers. Customers particularly appreciate service and professional, though some mention concerns about customer service and expensive.

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Based on reviews, created with AI

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js

jean scott

1 out of 5 stars
Dont listen to sales man he lies!!!!

I had my boiler fitted 2 years ago and all been fine up until recently. It was only when my thermostat stopped working and telling the boiler what to do i realised what an error i had made. I had been informed by the sales man that warranty was 10 years, that it was interest free loan and service was included. I also had issue with leaking radiator which i was told would be fixed too. When they ring you to confirm details of installation and warranty etc listen carefully and walk away. It was a hard sell and i wish i had cancelled then. Overpriced and hard sell techniques used. Yes i should of walked away then and kick myself for not doing. PLEASE BE WARNED AND DONT TAKE THE SALES MAN AS SPEAKING THE TRUTH AS HE REALLY DOESNT!!!

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M

Mark

1 out of 5 stars
avoid at all costs!

In July 2022 I recieved a leaflet through the post where this company offered a boiler on a government backed scheme, when they came to discuss it, right at the end told me I’m not eligible for the government scheme and gave me a quote, as I needed the boiler (old one was condemned) I reluctantly agreed to pay, I wasn’t made aware that the agreement was an interest first agreement! Then when the engineer installed it I started having issues, we had very heavy rainfall and water was coming in through the flue and in flooding the boiler and kitchen, the same engineer came back out and “fixed” the issue only for it to happen again, we requested a different engineer to come and have a look, when they looked into it we found that the original guy had filled the gap with loose pieces of brick then a thin layer of cement, and the cement hadn’t dried before the rainfall, the new guy did a much better job of it, the inside of the kitchen wall was left in a bad state but at that point we just wanted nothing more to do with the company! I asked for compensation at the time and was refused as they felt the service provided was sufficient! Now 2 years later I discovered the amount I owe is WAY more than what the retail value of the boiler and labour and to avoid nearly £1500 in interest I would need to pay £4100 to clear the finance! AVOID at all costs, rip off merchants!

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AW

Angela Washbrook

5 out of 5 stars
Angela Washbrook

Excellent service from the staff at gas fast, friendly, polite and clean workers, would highly recommend 👍🏻

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rn

rob n

5 out of 5 stars
so far so good..

so far so good... no issues with boiler or servicing. nicely.

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All reviews

354 total • Write a review

Showing 111 - 120 of 350 reviews
JE

From the first call from Gasfast to…

From the first call from Gasfast to installation of the boiler, the serve was excellent. Salesman explained fully about the boiler and what would happen on the day. Engineer was courteous, took great care of my home during the installation and explained fully how the system and the thermostatic control worked. Staff in the accounts section also very professional. I can’t rate the Comany highly enough.

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DW

What a lovely team

What a lovely team! Very helpful & happy to help. Engineers friendly and clean and professional. Would recommend to anyone.

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IH

14799 From the quote to installation…

14799 From the quote to installation day this company acted very professionally.the Guy who installed the Boiler was very professional & tidy I would recommend this company to anyone. Great job ! Great Service , Thanks 👍🏻

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S

The most expensive bolier install in…

The most expensive bolier install in the land. The worst customer service. The worst after care and there is no emergency procedure. Paid for the best of the best, within the 9 months of ownership its broken down 3 times and now I sit here with my family; four young children in minus weather being told they dont care Dont use. If i could give no stars I would.

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S

7469

7469 Was very good from the start to the end with everything

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K

If I could leave 0* I would

If I could leave 0* I would. New boiler fitted in January, since it’s been fitted we have no heating and intermittent hot water, I have called and called with the promise of a call back for weeks. When I eventually lost my temper and told them to take it out as the stress it has caused wasn’t worth it, they sent someone out within the next few days. Boiler is still not fixed and now trips the electric every time it kicks in. They have admitted to fitting a faulty boiler and for some reason want to keep “fixing” it rather than replacing. It’s now snowing outside I have two young children and I’m without water and heating for the third month. Horrific customer services. Still not resolved. Avoid at all costs. *I would like to point out that me being unavailable on the 9th for gasfast to attempt to “fix” the issue again was because i was on holiday not just because i was not in, not that I should have to defend myself when this issue should have been resolved in January when originally installed. The flush was requested by ourselves as when we were originally given the quote, we were told this was going to be done.. it was not hence us requesting it numerous times. The stress and upset this has cause is beyond words. Gasfast take some responsibility.

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JC

Order no. 14617

The boiler was installed efficiently with the minimum of disruption to us. The hot water is now much more reliable for baths etc, and the radiators are working much better. The remote control is very easy to set up and use.

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KT

14663/ From the quote to installation…

14663/ From the quote to installation day this company acted very professionally.the Guy who installed the Boiler was very professional & tidy I would recommend this company to anyone. Great job ! Great Service , Thanks 👍🏻

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M

COLD CALL PHONE SALES

Cold call sales. Got a call from 'independent energy advise' firm Energy Support Hub Limited, who then swiftly put me through to their 'preferred company', Gas Fast Ltd - which looks to be a husband and wife team with multiple business name changes over recent years (Gas Fast, Boyler Ltd- yes Boyler, EasyDokk Ltd). They are unable to give any quotes over the phone no estimations, but are positive the cost of the boiler will be covered in your energy savings. When I asked a few simple questions regarding costs the lady on the phone quickly became impatient, the questions must have been missed off her script. Told them I would phone them back if I was interested. They phoned my wife again an hour later. This is pushy, aggressive, cold calling phone sales. This is not an offer. It is not government subsidised. There is no discount. You're being sold a new boiler. Also noticed the director from Energy Support Hub Limited giving five star reviews to Gas Fast online. All is not kosher. EDIT: In response to the reply from Gas Fast - Energy Support Hub called and immediately transferred through to one of your agents at Gas Fast, Energy Support Hub were barely on the call before they transferred through to Gas Fast to start the sales pitch. That's probably why 'Gas Fast' has no record of the call, as it was set up by another company. You can find out a lot from a quick check on Company House. My experience was with Gas Fast, I spoke to their sales agent, they tried to get an advisor to my house, they wanted to know what I did for a living and they phoned again after being told not to. Gas Fast are the problem.

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VR

Boiler change

The lads turned up when expected cleaned up after themselves and the installation went without a hitch

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