Frank Mobile is exceptionally well-rated by customers. Customers particularly appreciate service and quality, though some mention concerns about customer service and communication.
Purchased a iPhone from Frank Mobile the online advertising platform was easy to navigate. The phone was sent by fast post for free & was packaged well & received in the condition expected & is working perfectly. The customer service is also great.
Franks marine mobile I would recommend him as he did a excellent job on My electrics for my boat Jill
Recommend. Got a iPhone 13 Mini 512GB a week ago from Franks Mobiles and phone works Fantastically. Fast delivery. At a good value for money. No complains from me. 10 out of 10.
I recently ordered what I believed was an iPhone 15 Pro from Frank Mobile, only to discover upon arrival that it was actually an iPhone 15. After reviewing my order, I realised that the error was on my part, which I was willing to acknowledge. However, I was also surprised to find that the phone—advertised as being in “Prime” condition—arrived with a fairly deep scratch on one corner of the frame and a smaller one on the other. It certainly did not match the description of a high-grade, near-new device. I contacted Frank Mobile to explain both the mistake in my order and the condition of the phone, hoping for a more flexible or understanding response—particularly given the circumstances. Instead, I was told I could return the phone but would be charged a $30 restocking fee, with no acknowledgment of the condition issue or offer to exchange for the correct model. While the refund was processed within a reasonable timeframe, it was minus the $30 fee. In the end, I’m left unsure of the overall quality of Frank Mobile’s “Prime” phones, and found the customer service to be rigid, transactional, and lacking in genuine support or care. This experience has left me hesitant to purchase from Frank Mobile again or recommend them to others.
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frankmobile.com.au463 total • Write a review
Almost as described. Had minor damage but I paid for a high quality as new. Great postage and communication
Ordered an iphone13pro, happy with the performance of the phone however when it arrived I thought it was corroded around the camera lenses, but it was actually built up grime. I cleaned it with a tooth pick, but then had to so the same with the toggle button which was very sticky and full of some kind of muck. Will be keeping the phone, but feel a little more care with cleaning devices is needed! I ordered a ‘Mint’ condition phone.
Very quick to send and phone is as new! Very happy 😊😊
Frank sent me a defective iphone, promised to send a replacement, and when I received the replacement it was also defective. I am still waiting on a refund after waiting nearly a month for a new phone. Absolute nightmare - I would not use Frank again.
Very courteous Prompt replies Addresses the issue 100% Very professional
