Frank Mobile is exceptionally well-rated by customers. Customers particularly appreciate service and quality, though some mention concerns about customer service and communication.
Purchased a iPhone from Frank Mobile the online advertising platform was easy to navigate. The phone was sent by fast post for free & was packaged well & received in the condition expected & is working perfectly. The customer service is also great.
Franks marine mobile I would recommend him as he did a excellent job on My electrics for my boat Jill
Recommend. Got a iPhone 13 Mini 512GB a week ago from Franks Mobiles and phone works Fantastically. Fast delivery. At a good value for money. No complains from me. 10 out of 10.
I recently ordered what I believed was an iPhone 15 Pro from Frank Mobile, only to discover upon arrival that it was actually an iPhone 15. After reviewing my order, I realised that the error was on my part, which I was willing to acknowledge. However, I was also surprised to find that the phone—advertised as being in “Prime” condition—arrived with a fairly deep scratch on one corner of the frame and a smaller one on the other. It certainly did not match the description of a high-grade, near-new device. I contacted Frank Mobile to explain both the mistake in my order and the condition of the phone, hoping for a more flexible or understanding response—particularly given the circumstances. Instead, I was told I could return the phone but would be charged a $30 restocking fee, with no acknowledgment of the condition issue or offer to exchange for the correct model. While the refund was processed within a reasonable timeframe, it was minus the $30 fee. In the end, I’m left unsure of the overall quality of Frank Mobile’s “Prime” phones, and found the customer service to be rigid, transactional, and lacking in genuine support or care. This experience has left me hesitant to purchase from Frank Mobile again or recommend them to others.
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frankmobile.com.au463 total • Write a review
Recently I needed to purchase a pre-loved iPhone for my daughter. I only needed to spent a short while online, exploring the phones available, because the the Frank site is both intuitive and well set out. I chose a 'mint' iPhone 12 Pro with 512GB memory. The phone arrived within the week, even though I live in regional NSW. The phone was in perfect condition ... just as it was described. When I need a pre-loved phone for myself, I know where I will going ... to Frank.
My husband bought a phone from you and we have emailed a couple of times asking when it will arrive haven’t heard anything. If we knew it was going to take this long I wouldn’t have bothered and bought a new one. If I don’t hear from you in a couple of days or have my order by then. I’m wanting to cancel the order and get a refund please. As I’m desperate for a phone after the previous one went for a swim.
I ordered my phone on the 4th, I received it on the 8th (Only because it was the weekend). I had an issue with my order and the customer service team got back to me within the hour and resolved it. I had an issue with receiving my refund on an order I had to cancel and unlike Paypal (Who gave me customer service jargon, didn't respond to my emails, and didn't send my refund for 7 days) Frank Mobile payed out my refund within the hour of making the request. The product itself came exactly how advertised, it did come at 90% battery which I hoped to be a little higher but that is what was advertised so who am I to complain. I did have an issue initially contacting them on the phone, but I called that same number today and they answered instantly. I have told all my friends about the fabulous service provided here, and the quality of the product and some of them have already made purchases on new phones. Not to mention their prices were the best on the market, with free shipping, very impressed. I will definitely be coming back to Frank Mobile for my future electronic purchases. Stay legit!!
Very happy with my iPhone 13 Pro purchase. The phone is in great condition & works like it was new. I would recommend Frank Mobile from this experience.
Received my iPhone 13 Pro in Alpine Green today. To my surprise I received the original box as well which is a plus for me. I was only able to choose the 'Mint' option as the ‘Prime’ option was not in the colour I wanted. The mint phone had no scratches at all on the screen or back of the device, only a little bit of wear signs on the buttons as it was used in a case previously but I expected that. Camera had no visible scratches looked perfectly new. I'm happy with the condition the phone arrived in and receiving the original box. I ordered during Christmas cut off week so it was delayed by 6 days but nevertheless I am happy. I was really skeptical buying this phone especially because I wanted it in the best condition possible and it really is. Cables and Sim Card ejector everything intact. The Mint Condition option phone I received was 86% battery health, had a few scuff marks on buttons and sides, had an old sim inside from the previous owner so now I’m doubtful if it was checked properly and had bits of red dust in certain spots like the charging port and sim tray ejector area. Frank Mobile you have gained a returning customer. My next iPhone 14 Pro will be from you guys :) but I’m hoping you will check the device before sending it out. *UPDATED REVIEW*
Very happy with my purchase delivery was quick and it was a smooth transaction
Very simple transaction. Great value. I couldn't tell the difference between the phone and a new one. Also had great customer service as they explained a few things to me. Would definitely recommend.
This site is mint, bought my dad a iPhone 11 Pro for $798 when they were on sale. Phone came in perfect condition. Wicked and honest phone platform to buy from
