Great place for parts and accessories
ALways a great place for parts and accessories. Website is easy to navigate. Parts easy to locate. And quick to despatch too. Will use again.
3.9
Great
124 reviews
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Review summary
Fowlers Motorcycles has mixed reviews from customers. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.
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Based on reviews, created with AISee what reviewers are saying
I bought a KTM with a warranty
I bought a KTM with a warranty. The bike's fuel pump failed while I was in France (in warranty period) and I wanted to ship it to Fowlers for warranty repair. Nobody will speak to you. Nobody responds to voice messages on their system. Nobody cares. Clearly they don't want to help in any way and they have ducked out of any warranty commitment.
Poor after service - warranty
I have been trying to get a few issues resolved under warranty with my Triumph Tiger 1200 GT Explorer. As many who read this will know, these are not cheap. Initially I had the bike booked in for the review to establish what the issues were and the warranty claim made. Over 7 weeks later, I cannot now even get hold of anyone, no replies to my e-mails etc. I know there is only one guy who looks after all warranty issues, but I cant even get hold of the service department (1hr 37mins and counting and I'm caller no 3 as we speak). The service so far has been less than anyone would hope having spent a significant amount on a vehicle. Some form of update/reply etc would be appreciated, but this is far from acceptable. Find a smaller dealer, you'll likely get some service which is better than NO service.
Thank you
A thank you to Tom and Dan for their assistance when buying my KTM DUKE 125 white from Fowlers. A nice easy purchase followed by a nice smooth ride back home over the Mendips without any rain (bonus). Many thanks again
Company details
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Website
fowlers.co.uk
All reviews
124 total • Write a review
Showing 1 - 10 of 120 reviews
JB
J BAKER
US
I needed some replacement handlebars..quickly
I needed some replacement parts for my bike. Handle bars ..was told out of stock on back order .. 7..10 days ..or a maximum of 6 weeks should they not be available in the uk. I was so impressed when I received a email saying that my order was on its way ..3 days later there delivered to my door.. keeping me off road for a very short time . Very good communication..fast dispatch and delivery..well packaged too.. used fowlers of Bristol for all my parts .. but this delivery really impressed me …
Date of experience: March 22, 2025
SC
Fowlers Kawasaki
Fowlers Kawasaki Steve and Simon are lovely guys can’t recommend them enough.They matched the cheapest price I could get my Zx4rr for anywhere and then held on to it for 6 weeks until I passed my test .Amazing service no pressure and above all else 2 thoroughly nice guys to deal with !
Date of experience: March 13, 2025
SJ
Great online service for Honda VFR 800X…
Great online service for Honda VFR 800X parts when competitors site didn't even list the bike. I know where to come next time!
Date of experience: January 6, 2025
CR
Fowler's supplied parts for my NC750.
Fowler's supplied parts for my NC750. I always used Fowler's for my parts as I know they can get them.price was on a par with other suppliers.
Date of experience: December 15, 2024
AC
Shocking customer service
After ordering an item that was suppose to be for the bike Fowlers had listed the part for, when it came it was for the complete wrong bike and listed completely wrong on their website. After calling them and highlighting this, originally I was being sent a returns label as per following their returns policy (you must contact fowlers within 7 days and if it is an error on their part they send you a label). To which I never received. After calling a few days later and asking where this label was the man on the phone became rude and patronising and said he would get back in contact with me after he had “reviewed this” for himself. Below and behold no contact from him again, I then rang again to be completely fobbed off by yet another staff member. No one has any customer service or communication skills. I would definitely recommend using Craig’s in Leeds, they are very professional, helpful and stick to policies they have set up!
Date of experience: December 3, 2024
HW
Yet again these guys came good
Yet again these guys came good, from locating ordering and receiving my order everything was easy to follow and professionally handled. Cannot recommend them highly enough thank you.
Date of experience: November 8, 2024
CM
I received the correct part in only 2…Great Service
I received the correct part in only 2 days. Very quick, efficient service, and an easy-to-use website.
Date of experience: September 17, 2024
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