FMG Repair Services receives consistently positive reviews. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.
Excellent service from fmg Falkirk after had a deer hit with my car. Damage to kfet wing and grill. The garage kept up date with progress via text messages and the car looked like new when work was completed. 10 out off 10 from me
They will say anything to get you on board . They returned my car unfinished, got charged Β£45 (plus enterprise tried to take another Β£105) because they tried to ring me and I was busy and didnt answer. Raised a formal complaint (and its took them months to give a final response - well over the legal time period they are allowed). They wont take reaponsibility or accountability for anything and this crash was their clients fault, not mine. They drove into me while I was parked in a car park. Absolute con artists, avoid at all costs.
Faultless! After a neighbours gate hit our car the insurance arranged for FMG to repair the cosmetic damage. Excellent customer service from start to finish. A special mention to John & Chris who collected and returned the vehicle, cheered us right up!!!!!! They really appreciated the cars name! The office/clerical staff always really helpful and friendly. All in all a 5* experience, would highly recommend! Remember folks you absolutely do get what you pay for with FMG! Thanks again!
Poor communication. Car smelled funny on return. Promised theyβd fix 2 issues with the vehicle (only 1 included in insurance, other would be private fee). Only 1 repair done. Excuse was that there has been a recent policy change internally. Again, no communication about it until collection.
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Insurance claim took to Doncaster branch absolutely amazing company had bad damage to my mini countryman bumper in white the repairs and paint job was fantastic a credit to you all the staff amazing kept me up to date every day
Date of experience: July 12, 2025
Quick review of repairs, progress and prompt delivery of car back once completed.
Date of experience: July 12, 2025
A big thank you to the whole team at FMG Ipswich for the service they delivered from start to finish. A special mention to the delivery team who were great. The repair to our car is excellent. Thanks again FMG.
Date of experience: July 11, 2025
A lot of improvement is required, the job itself was unreasonable prolonged for the type of repair required,vehicles should be booked when ready to be worked on.My car was collected on a flatbed truck (which is fine) but driven back and at critical low range (battery less than 5% when delivered) had to leap over to the nearest charging station to get boost,parking sensors have been disturbed and now wonβt work,BMW say the car have to be brought in for the day to fix,the car wash is not worth it, a few scuffs around are visible (maybe from auto car wash which I donβt use myself). White marks visible from both interior and exterior probably car polish from buffering or something. A little attention to detail make a difference and could have resolved the issues.A few issues have been reported via app while the car wash in garage meaning there was some tempering with the vehicle systems.
Date of experience: July 9, 2025
US
Wow what can I say ππππππππππfrom this company from start to finish welcoming friendly faultless excellent work carried out on my car highly recommended to anyone mfg repair services Ilkeston Derbyshire you are the best thank you π€©
Date of experience: July 7, 2025
Absolutely spot on!! Staff very helpful, cheerful, and respectful. Thank you Savoy Road, Crewe, CW1 6NA. Repair is stunning and car left in a spotless condition too. They even saved my plastic Poppy, which was attached to the front. Thank you so much. I am so pleased with my car and itβs wonderful to be reunited! Missed it! β€οΈ
Date of experience: June 27, 2025
My car was repaired after a minor accident at FMG Hull. They kept me informed regularly on waiting for parts and then quickly booked in my car. The car they provided as a courtesy car was small but clean. Really happy with the repair and the length it took!
Date of experience: June 25, 2025
From start to finish an absolutely excellent service from Hereford branch. Experience was seamless, kept in contact throughout. All staff friendly and helpful. Picked my car up perfectly repaired and gleaming inside and out! Would not hesitate to use again!
Date of experience: June 25, 2025
