Fantastic company and good price.
Fantastic company and good price.
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3.7
Great
1,000 reviews
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Review summary
PLAY airlines has mixed reviews from customers. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.
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Based on reviews, created with AISee what reviewers are saying
Claim duurt eeeeeeuwen!
Met Play gevlogen naar Hamilton (Toronto). Prima vlucht. Terugvlucht was geannuleerd. Konden gratis omgeboekt worden naar een vlucht 2 dagen later. Kosten voor hotel/eten enz. konden we later declareren. De terugvlucht was op 2 februari. We zouden binnen 6 tot 8 weken terugbetaald worden. Na 10 weken een reactie gekregen dat we de bonnen moeten toevoegen en dat ze dan met een uitslag zouden komen. Dit terwijl de bonnen ook al in de eerdere aanvraag zaten. Vervolgens in de 12e week een mail ontvangen dat we recht hebben op een bedrag en dat het binnen 2 à 3 weken terug zouden krijgen. Daarna meerdere mails gestuurd maar niks vernomen. Inmiddels zitten we in week 25 en heb ik nog niks ontvangen. Lekkere maatschappij, op het randje van Faillisement denk ik.
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Very decent Flight company for a low…
Very decent Flight company for a low cost one. Always nice flight attendants and not much of delays and last minute changes as you often find in other low cost companies!
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Play is fine BUT
Play is fine BUT: the ‘low-cost’ publicity is annoying because it isn’t really that low cost, Also, in that venue it is almost inhumane that you don’t even offer water to passengers.
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Company details
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Website
flyplay.com
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1,000 total • Write a review
Showing 1 - 10 of 996 reviews
MF
Lavprisselskab- dårlig service
Lavprisselskab. Dårlig kundeservice! Venter stadig - efter snart et halvt år- på tilbagebetaling af hotel og mad udgifter i forbindelse med forsinket fly. Man kan ikke ringe til dem og de trækker det ud. Afviste kompensation for forsinket fly- det kostede en mistet arbejdsdag.
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AR
Refuse to make a refund for non-provided service
I paid for the the seats to sit together. At airport I was told that the plane changed, they assigned different seats (28A and 28F, not together) and we will get a refund. Now I wrote to your facebook support, and your employee refuses to provide a refund, because we received seats from the "same category". But we received RANDOM seats and didn't seat together. What for I paid for, if random seats in that category are free? I want to get a refund. Flight: Vilnius International Airport (VNO) to Keflavik (KEF) on 20-07-2025 Flight nr: | OG595, Booking ref: M3SI3S
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R
I recently flew with PLAY Airlines and…
I recently flew with PLAY Airlines and overall had a decent experience. The standout positives were definitely the aircraft—they're clean, modern, and look almost brand new, which adds a lot of comfort and confidence to the flight. On the downside, the pricing felt a bit steep for a low-cost carrier. While the airline positions itself as a budget option, the total cost didn’t feel as competitive as expected once everything was added up. One major area that needs improvement is their website. The user interface is clunky, outdated, and not intuitive at all. Booking or managing a flight can get frustrating, and I hope they seriously consider redesigning it. In short: cool airline, clean new planes, but they really need to work on pricing and website usability.
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MI
I flew from Tenerife south directly to…
I flew from Tenerife south directly to Reykjavik and return the same. The flight took much less time than planned initially and it was a very nice flight, quiet and safe. The aircraft was comfortable and the crew were helpful and nice. Really convenient flight fare.
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EM
Everything was wrong
Everything was wrong! Would recommend to everyone to stay away from this company
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IM
Worst staff ever
We knew its a lowcost but this goes beyond. The staff is terrible, its absolutely clear they are reluctant to work. The canarian woman in Tenerife South was nice and helpful but the staff in planes and specially in Reykiavik was the worst I have found anywhere. We spent 30 minutes to checkin our backpacks because the self checkin was not working properly and those women didnt want to help AT ALL. 25 MINUTES going back and forth from the Play counter to the odd-size counter, because the tags were not activated but those women (4 of them, and they were doing NOTHING) didnt want to do their job. Will not fly again with Play. I dont give zero stars because its not possible.
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BI
mostly satisfied
mostly satisfied, but the price of carryone bag if you have to pay at the airport is absolutely crazy. it increased the whole price of my travel of 6 persons by 23% to pay almost 100 thousand is kr. for three carry on bags under 10 kg each is absolutely crazy
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FP
Borderline Customer Abuse.Abusive
Play: PLEASE LEAVE THE US MARKET. You need to be ashamed to charge for WATER on multi hour flights. A safety and health abusive practice. You sent me a link to check in that DID NOT WORKED and then CHARGED ME 30 Euros. I spent an hour at airport check in and had to PROVED to an airport official that YOUR CHECK IN LINK DID NOT WORKED. You had us waiting at a Gate with ZERO CHAIRS, which I did not care but elderly and Moms with younger children did. Then, You had us at the Bridge standing waiting for 26 more minutes. You are the most abusive airline I had ever traveled with. You can offer free flights and would NOT EVER flight with you again.
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