First Home Improvements

Five stars is what i gave the 10th of FEB 25 If you were to read reviews instead of chasing others you would know DON'T ASK AGAIN. CSB.

Door replaced quickly and with care. All plaster work made good and work place left clean and tidy.

They were very helpful and understanding

Kind understanding quick and efficient with no pressure to make our minds up

We had bedroom and kitchen windows done. Fitters were timely ans courteous and cleaned up after themselves. We love the windows, it's made a huge difference and no more condensation! We love it so much we are now getting the front and back doors and remaining windows done in April!

Slight hiccup over the installation timing but the installations themselves went very well. The fitters were incredibly professional and polite. Left everything really clean and tidy. Would certainly recommend First Home Improvements.

The Quality of the installation and the windows themselves are exceptional. The installers on both occasions were very professional and very personable I would have no hesitation to use this company again or to recommend them.

The house feels much warmer, draft has been removed/stopped. Thank you.

Absolutely fantastic job done by jamie 4 new windows and new backdoor very polite left minimal mess all round job well done 👍

The professional way the way the work was carried out plus the speed and consideration of everything whilst on site. I would recommend them with out hesitation to friends and family

Faultless,excellent all round.

Great service professional install and finish

This review focuses on our sales experience, which unfortunately did not meet our expectations in terms of trust and transparency. One day, we were visited by a friendly representative who offered a free, no-obligation quote for windows and doors—something we were already considering. We arranged a time and date, expecting only measurements and a cost estimate. However, when the day arrived, Adrian, a representative from the Taunton branch, arrived 30 minutes late without prior notice. While he was pleasant, what was supposed to be a simple quote turned into a lengthy sales pitch. Despite repeatedly claiming that the company doesn't use high-pressure tactics, Adrian spent over an hour talking to us without even getting close to measuring the windows. Just before I felt the need to end the conversation, he suggested we could save money by placing a sign in front of our house to increase its marketing value, which would reduce the price. He then made a phone call to his supervisor to discuss a possible discount, subtly encouraging us to emphasize our prime location for the maximum allowance. Although I understand approvals are necessary for things like discounts, hearing parts of the phone conversation, particularly phrases like "we only need 2 or 3 houses in that area," made the whole process seem questionable. In the end, we were offered the full discount if we signed up immediately. After an hour-long pitch, two videos, and a 15-minute demonstration of the windows' quality, we had to leave, as we were pressed for time. Throughout the meeting, Adrian didn't check if we had enough time, and he kept pushing for us to commit that day. The main issue here is that what was supposed to be a simple "window measurement and quote" turned into a lengthy, unexpected sales pitch. The approach felt pushy, contradictory, and ultimately made us rethink our decision. Although the company is well-established, this experience left us feeling uneasy and put off by the sales tactics. EDIT: I would urge people, if they do get approached by this company to be vigilant in asking them to leave if you feel uncomfortable. Judging by other 1 star reviews, other people have had them in their house for 3 or more hours - completely disgraceful behaviour.

Salesman used old techniques....rang office to lower price, stayed long time etc. however the final price agreed was very competitive. Lead time fantastic....under 3weeks!!! The installers LIAM AND DAN were a credit to the company - polite, friendly, got on with the job, cleaned up well afterwards and went through everything with us. Would recommend and when we win the lottery we will get FHI back to do all the glazing!

Very professional from start to finish well done to the installers cleaned up after they finished arrived on time finished the job in one day love allwindows and doors would recommend to family and friends

I recently had the pleasure of having Brett and Charlie Kemp from First Home Improvements install new doors and windows in my home, and I couldn’t be more pleased with the entire experience. From start to finish, they were courteous, professional, and incredibly polite. Their workmanship was outstanding, and they took great care in ensuring everything was installed to the highest standard. The quality of the products is excellent, and I can already feel a noticeable difference in my home. Overall, I am absolutely delighted with the service, the installation, and the final result. I highly recommend Brett, Charlie, and the First Home Improvements team to anyone looking for top-notch home improvements. A big thank you to both of them!