First Home Improvements

Arron Brennand and Allan Young fitted our unusual window and were absolutely fab. The boys were polite and cheerful, they did a fantastic job snd cleared up after themselves, we could not fault either the fitters or the product. Thank you First Home Improvements...first class in every way.

Great from start to finish. The service was good. The price was good, everyone was polite. Door needs a slight adjustment and they are coming around on the 18th free of charge to adjust it. Couldn’t ask for more.

Very well done. The company have a good incentive for taking away and scrapping the old windows for a minor discount. The timing and scale of the job was completed as quoted. The sales team are great and the two chaps doing the job did it brilliantly. My thanks to Brett and Charlie Kemp who came and sorted it in a day. Very polite and straight to business.

From start to Finnish, first home was approachable and friendly, the sales was extremely helpful and when the work was being carried by the fitters, nothing was to much trouble and when they left, the windows looked great and the door is a massive improvement, even when it came to the mess they had made taking the windows and doors out, they cleaned up as they went. Overall, I couldn’t be happier with the service and products.

It was great experience. Jack and his team were very courteous and professional. They were communicating with us when needed.

The installation team, lulian Mindru and Michael Baker, were hardworking and thorough with attention to detail. Found them very helpful and courteous and leaving the place tidy when the work was finished. They also installed replacement porch doors on another order. Again to a high standard with care.

This is my second time dealing with this company. We get cold callers knocking on our door from time to time asking to give quotes. One occasion, the group of lads got told no thank you and proceeded to make aggressive faces and hand gestures through our front window at my partner. I called to complain and got told it would be dealt with and I would get a follow up call......got nothing. Second time, I was away on a business trip. My partner again politely declined as we both have to be present to accept the quote (thier rules). They then proceeded to try and persuade her to lie about her relationship status because if they didn't get the quote, they didn't get paid.

Service engineer Jade Downs visited my property today to sort out a window problem. He was extremely polite and helpful and provided an excellent service as always. He has now visited my property several times over the past few years and always sorted out any issues quickly and efficiently. He is always happy to help and will support customers in anyway possible and make them feel comfortable, thank you for your great service Jade, most appreciated.

Just had door fitted by first home improvements .fitter has done a good job ,was polite and explain every thing I needed to know.and left everything clean and tidy . Mike Taylor Ref 125897

The communication from the company was very good, including giving updates as to where the process was up to and when the door would be fitted. Paul Smith our fitter was very courteous, polite and worked really efficiently and left nothing behind. We were very happy with the new front door.

Having worked in the building industry for over 50 years, it was a pleasure to see courteous, dedicated tradesmen at work Jamie Jerkovic and Jack Cunneen should be recommended. The company was helpful when contacted the quoted dates were spot on I would recommend the company to many people Very very pleased. Ray Thomas.

I don’t usually write reviews—honestly, I’m too lazy and like an easy life where possible—but my experience with First Home Improvements (FHI) has been so disappointing that I’ve not been able to avoid leaving a negative review. It started off with a few hiccups that I was happy to overlook. One window arrived partially damaged—annoying, but they replaced it quickly without much fuss, so no big deal. Another window had turned up completely the wrong size, which they only realized after they’d ripped out the old one. They had to shove the old window back in, leaving gaps in the brickwork that let some cold air into the house. This was mid-December, so not exactly ideal timing. Still, mistakes happen, and I wasn’t ready to write them off yet—they promised a new window in a couple of weeks. Next, our brand-new French doors started leaking water into the living room every time it rained. Our old doors were ancient, difficult to open/close, and let out heat like nobody’s business, but at least they didn’t let water in. Again, I put it down to teething problems. What finally changed things for me was when they demanded payment despite the job being a mess: a cracked window upstairs, a botched temporary window downstairs letting in the winter chill, and water coming through the French doors with every downpour. This was all while they couldn’t even give me a firm date to come back and fix things. They’d also assured me payment wouldn’t be taken until the work was complete, but yeah, obviously not I guess. That’s when I lodged a complaint. They offered a Goodwill Payment (at 0.5% of the total job cost) and set a date to sort things out. The gesture was small but appreciated, so I thought maybe we were turning a corner. Turns out we weren’t. They came back, replaced the cracked window upstairs, fitted the correctly sized one downstairs, and “looked at” the leaking doors—couldn’t figure out why they were leaking but told us to “monitor it.” Shocker: it leaked again. And again. Every single time it rained. They also promised the goodwill payment would be in my account ‘shortly’. The new year came and went—nothing. A month later, still nothing. I contacted them, they said they’d “chase it up” and send a technician for the door (and now also a loose window part that had decided to join the party). The technician fixed the window part, tinkered with the door, and declared it ‘sorted’. Two days later it rained, lo and behold more water in the living room. Also still no goodwill payment either. After more back-and-forth, the project manager called, baffled that I hadn’t been paid, only to discover they’d somehow recorded the wrong bank details—despite me sending the right details, as backed up by looking back at my correspondence. Another FHI fumble. Two months after it was offered, I finally got the 0.5% goodwill payment. Meanwhile, the French doors? Still leaking to this day. They’ve promised to “assess it again” whenever we can next align schedules which is difficult given that my partner and I both work full time. On the plus side, they did a decent job with our awkward front door, and whoever’s answering their phones has been polite and helpful through my many, many calls. But that’s where the positives end. I hate complaining, and I really hate that I’ve had to waste time writing this, but if you’re considering First Home Improvements, proceed with caution. You might end up with a leaking house and a lighter wallet, wondering why you bothered.

Very professional and polite from start to finish. Mike Taylor ref..,126015 top man.

We recently had First Home Improvements install new double-glazed windows in our home, and I couldn’t be more thrilled with the entire experience. From start to finish, their professionalism, quality, and customer care exceeded my expectations, making them a standout choice for anyone considering home improvements. **Outstanding Service & Expertise** Right from the initial consultation, the team was attentive and knowledgeable. They took the time to explain the different options, tailored their recommendations to my needs, and provided a transparent, competitive quote with no hidden costs. There was no pressure to commit—just honest, friendly advice. **High-Quality Product** The windows themselves are exceptional. Not only do they enhance the aesthetic of my home with their sleek design, but the difference in energy efficiency is remarkable. I’ve noticed a significant reduction in drafts, and my heating bills have already dropped. The soundproofing benefits are an added bonus. **Flawless Installation** The installation crew arrived punctually, worked efficiently, and treated my home with respect. They were meticulous in their work, kept the area clean, and took care to avoid disrupting my daily routine. The project was completed on schedule, and they even did a thorough walkthrough afterward to ensure I was satisfied. **Exceptional Aftercare** What truly sets this company apart is their commitment to customer satisfaction. A week after installation, they followed up to check if everything was working perfectly and the cover of the 12 year warranty It’s reassuring to know they stand by their products long-term. **Great Value for Money** The quality and service justified every penny spent. This is an investment in comfort and savings that pays off over time. **Final Thoughts** If you’re looking for a reliable, customer-focused double glazing company, look no further. First Home Improvements delivers on every promise with expertise and a smile. I wholeheartedly recommend them to neighbors, friends, and anyone seeking top-tier home improvements.

Fully professional experience. From the sales person, surveyor and through to the 2 fitters Damien & Chris. The fitters were very friendly, (even bringing dog treats to my 2 labradors). They explained the whole process and ran us through everything. The new conservatory now stands proud in the neighbourhood.

We had a couple of minor problems with our window/door installation and had to call the company to come and fix these. Jade D was the service engineer and he was fabulous! He was friendly and professional and even fixed another small issue that we hadn’t even noticed - so, above and beyond service here - many thanks, Jade at First Home Improvements 👍🏻👍🏻

I had 5 windows fitted and they were fitted very well. Had a Dutch barn door fitted a few years later. A job well done, my only bugbear is the end of the trim keeps falling off, it’s such a small thing, even I tried gluing and it still does it.

First home improvements were curtious and polite from the start, the visiting sales man Max, the staff on the phone, the surveyor Andy all very polite and helpful. The fitter Mike Taylor arrived promptly on time and went above and beyond to ensure we had an amazing and satisfying experience, his attention to details was exemplary,leaving my property in a very clean and tidy condition after his work was completed. I would highly recommend first home improvements if all the staff are like the ones we had dealings with, I am a very satisfied customer. Reference number 125797.

We are very happy with the design and installation of the windows. Jamie and Jack were very professional and courteous, they did a great job, left no damage, cleared up and finished the job as per agreed timeline.

a very good job in the end