Reviewers generally find Firestone Complete Auto Care to provide reliable service, with many praising the quality of work and the professionalism of the staff. Customers appreciate the thorough explanations given during services, such as transmission flushes and tire installations, which contribute to a sense of trustworthiness. However, there are notable complaints about the pricing, with several consumers feeling that basic maintenance services are overpriced compared to competitors. While many acknowledge that the quality justifies the cost, others express frustration over long wait times and inconsistent experiences depending on the technician. Overall, while the service quality and staff attitude receive positive remarks, concerns about high fees for basic services persist.
A week ago
Service was fine but felt like I paid too much for a simple oil change and filter replacement. The work was done correctly but there are cheaper options nearby that do the same quality job.
A week ago
Came in for routine maintenance and they discovered my brake lines were starting to corrode. Could have been a serious safety issue down the road. Grateful they caught it early and fixed everything pr... See more
A week ago
Been coming here for three years now and they've never let me down. Fair pricing, quality work, and they don't try to sell you services you don't need. The waiting area is comfortable and they're good... See more
A week ago
Needed four new tires and these guys delivered. Great selection, competitive prices, and professional installation. They even showed me the wear patterns on my old tires and explained what caused them... See more
Service was fine but felt like I paid too much for a simple oil change and filter replacement. The work was done correctly but there are cheaper options nearby that do the same quality job.
Came in for routine maintenance and they discovered my brake lines were starting to corrode. Could have been a serious safety issue down the road. Grateful they caught it early and fixed everything properly.
Been coming here for three years now and they've never let me down. Fair pricing, quality work, and they don't try to sell you services you don't need. The waiting area is comfortable and they're good about keeping you updated on progress.
Needed four new tires and these guys delivered. Great selection, competitive prices, and professional installation. They even showed me the wear patterns on my old tires and explained what caused them. Very educational experience and I feel confident in their expertise.
Had a weird noise coming from my engine and they figured out the problem quickly. Replaced a worn belt and pulley system. Professional service and reasonable cost.
Nothing spectacular but they got the job done. Oil change and inspection went smoothly. Staff was pleasant to deal with.
Needed a transmission flush and fluid change. They explained the process thoroughly and the car shifts much smoother now. A bit pricey but the quality of work justifies the cost. Clean facility and professional atmosphere.
Brought my car in for an oil change and tire rotation. The staff was friendly and explained everything they were doing. Finished right on time and the price was exactly what they quoted. Will definitely be back for future maintenance.
Sometimes the service is great, other times not so much. Depends on which technician you get. Last visit was fine but the previous one had some issues with communication about what work was needed. Inconsistent but generally okay.
Fast and efficient service. In and out in 30 minutes.
The technicians did good work on my brake pads and rotors, but the wait time was much longer than expected. They said 2 hours but it took almost 4. The final result was solid though, and my brakes feel great now. Just wish the timing had been more accurate.
The shop is in a great spot and easy to get to, but it's always packed. Had to wait an extra hour beyond my appointment time. The actual service was good once they got to my car, just need better scheduling.
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Firestone Complete Auto Care is an automotive service chain that provides vehicle maintenance and repair services. The business typically offers services such as tire installation, oil changes, brake repairs, and general automotive maintenance for passenger vehicles. As part of the Firestone brand, locations generally focus on tire services alongside comprehensive auto care solutions.
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