Received items in timely manner and…
Received items in timely manner and merchandise is great quality.

10 months ago
Garbage customer service. Ordered a hat on June 22, they claim it was delivered on June 28. The problem was it could not have been delivered because their ordering system cut off the street address -... See more
Received items in timely manner and merchandise is great quality.
This site and its products = pure garbage. Good luck trying to return an item... not only do they make you pay a $9.99 return fee, but their janky system doesn't correctly generate a return UPS label. AVOID FANATICS.COM AT ALL COSTS!!!!
I ordered an item that was in stock and would ship in two business days and they collected the money, after no contact and no item for a week, contacted them, claimed it was delayed and after 5 days of delayed and that it would be filled soon,they now claim it's not in stock. Third time in last two years this happened. Worst customer service. Unethical, unprofessional and bad on every level. You can give some reply blaming me and taking no responsibility but fanatics is not reputable or trustworthy.
I love getting my "sports teams" apparel from here. I used to go to the "store" back when I lived in MD. When I saw the site, I was excited because I can get my stuff from you again.
Ich hatte ein technisches Problem bei der Rücksendung meines Artikels über das Retourenportal. Nachdem ich Fanatics kontaktiert habe, wurde mir sehr schnell, freundlich und unkompliziert geholfen. Das Problem konnte zwar nicht sofort behoben werden, aber anstatt mich weiter warten zu lassen, hat man mir den Kaufpreis vollständig erstattet – und ich musste den Artikel nicht einmal zurückschicken! So einen kundenorientierten Service erlebt man heutzutage selten. Vielen Dank an das Team von Fanatics für diese faire und professionelle Lösung – ich werde definitiv wieder bestellen!
we loved the shirt. It was well worth the wait.
I have not received my order from April
Fanatics makes it so easy for me to support my favorite teams!
Absolut nicht zu empfehlen. Das Trikot für unseren 5 jährigen ist viel zu klein und nun soll ich 14.40 € Rücksendekosten tragen?! Was ist das denn für ein Wucher?! Das ist wirklich nur als unseriös zu bezeichnen.
Picture of the product was not accurate to what I received. Product is a much lower quality than advertised. I would have returned it but I would have been charged the $10 return fee, so I guess I will keep it. Fanatics should really vet their “trusted partners” better
Have always purchased sports cards for grandchildren at local shop. They lost their rating with fanatics and went out of business. Grandchildren enjoy getting sports cards I enjoy giving . I had a great relationship with local vendor, always got what I needed. I’m nothing with fanatics. Not used to “preorder crap” I miss them and don’t get cards for grandkids. Stinks
Great product… very happy
Still have not received my item, delivery date says est. April 27th. It’s May 6th and last tracking update was April 28th. Would not purchase from Fanatics again. I rather purchase going forward from eBay or Depop for memorabilia with better expectations regarding tracking/shipping considering ITS JOHN CENAS LAST YEAR. THANKS FANATICS do better pls maybe if someone reaches out and I actually get what I paid for I’ll write a nicer review 🙃 btw had to edit this even IF i wanted to TRY to repurchase this ITS SOLD OUT IN MY SIZE
Delivery was prompt, buy limited shirts for XXL sizes (low inventory?).
great selection, fast and quick delivery and free shipping.
Love it they are fast and great product
Easy to order
We purchased a hat for our son, it was too small. Upon return there were 3 things we needed to complete. Nowhere did it say we would be charged a $9.99 return fee for the item. It just said to package the hat in the original box with labels and get to the nearest UPS store. I was only given back $38.00 of the $47.99, upon further research on their site I found the $9.99 fee. Be up front about the cost to return, we would have just kept the hat and used it as a gift.
I would rate them lower if I could. 2 jerseys I have ordered now that “shipped” showed no movement for 2 weeks. I’ve called a few times now for processing refunds and they keep shifting dates without my consent as the original ship by dates was expected almost 2 weeks ago. They have some nice things on the website, sure, but that’s IF you can even get them sent to you. It’s a shame they control the whole sports market.
Won on two different breakers over £65 in. Still received nothing after a month zero contact from both "reputable members" can't even apply for a refund. Beyond a joke
Based on analysis of 71 reviews rated 1-2 stars for Fanatics
“I tried to call the customer service and I met agents that barely speak english and they had no idea why this happens”
“Ordered newly released Villa sambas for my daughter, items never arrived, when finally contacted customer care was to...”
“We purchased a hat for our son, it was too small”
“Garbage customer service”
“Garbage customer service”
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Fanatics is a leading online retailer specializing in licensed sports merchandise. The company offers a wide range of products, including apparel, accessories, and collectibles for fans of various professional and collegiate sports teams. By partnering with major leagues such as the NFL, NBA, MLB, and NCAA, Fanatics ensures that customers have access to the latest and most popular sports gear available in the market. The primary customers of Fanatics are sports enthusiasts looking to support their favorite teams through high-quality merchandise. The company's user-friendly website, www.fanatics.com, provides a seamless shopping experience, making it easy for fans to find and purchase the products they love. With a commitment to customer satisfaction, Fanatics continues to serve a diverse audience of sports fans across the globe.
Fanatics receives a significant amount of negative feedback, with many customers expressing frustration over poor customer service and order fulfillment issues. Reviewers frequently mention canceled orders, delayed shipping, and unresponsive support, leading to a sense of unreliability. Complaints about unexpected fees, such as return charges, and the quality of products, including items that shrink after washing, further contribute to dissatisfaction. Despite these issues, a small percentage of customers appreciate the ease of ordering and have received items ahead of schedule at competitive prices. However, the overwhelming sentiment reflects disappointment and a lack of trust in the company's service. Overall, Fanatics struggles to meet customer expectations, resulting in a predominantly negative experience.
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