Fanatics Reviews

THEY ARE A JOKE. I am trying to place an order since a while and for some reason it gets cancelled right after my purchase. I have no idea why this happens. I tried to call the customer service and I met agents that barely speak english and they had no idea why this happens. They say it could be for safety reasons but since I am not a terrorist and I never dealt with such stupid issues I wonder what my problem is. Stay away from them.

Garbage customer service. Ordered a hat on June 22, they claim it was delivered on June 28. The problem was it could not have been delivered because their ordering system cut off the street address - not the first time I’ve had this happen (once with paypal checkout and now with Apple Pay). I spoke with a customer service manager on June 28 and spent a half hour explaining the situation. She claimed she couldn’t do anything for 72 hours but would ship a replacement on July 2 and send confirmation. On July 3 I had heard nothing so I again contacted their customer service department who claimed it was delivered. I again explained how it could NOT have been delivered because their system cut off the street address. They said they would have to wait another 72 hours. Beyond ridiculous for a problem THEIR system created. They’ve lost my business.

I ordered a t-shirt ($35) for my husband and followed washing instructions. The shirt shrunk excessively in torso length and is unwearable. I contacted customer support and they will not let me exchange or return due to shirt being washed. Very poor customer service and poor manufacturing quality. Next time I'll order from Amazon.

Applico 1 stella perché purtroppo di meno non si puo. Esperienza a dir poco pessima, sono dei furfanti truffaldini inaffidabili e non collaborativi. Vergognosi a dir poco, incredibile come aziende di tale livello si affidi ad una piattaforma cosi ridicola e patetica come la loro che offre un servizio scadente a dir poco. La mia ragazza ha effettuato un ordine sul sito di F1 acquistando per me una maglia, ha effettuato il rimborso come da prassi visto la taglia sbagliata e oggi dopo ancora 3 mesi non ha ricevuto il rimborso. Contattati piu e piu volte, rispondono in maniera confusionaria affermando di aver provato ad effettuare il rimborso per ben 2 volte comunicandoci anche un codice ARN che però riguarda la transazione dell’acquisto e alla banca non risulta nulla di tutto ciò pertanto non è nemmeno possibile effettuare la procedura di chargeback. Pure l’assistenza tramite chat sul sito è vergognosa, chiedi di parlare con un operatore e non ti risponde nemmeno una volta esposto il problema. Morale della favola ->La mia ragazza si ritrova : • -€104,90 sul conto (maglia + spese per effettuare il reso) • Senza maglia che ha ordinato. Meritano di fallire e denunceremo il fatto alle autorità competenti

Ordered a jersey over a month ago. Shipping date keeps getting pushed back. With no real answer on when I’ll have my order. I filed a bbb complaint. Next step is a police report for theft.

Produit reçu avec 10 jours de retard. La qualité est très médiocre, finition bâclée, on sent que ça a été fait à la va-vite. Très déçu.

Why on earth would they send unsolicited emails, aka spam. I unsubscribed to their list a million times.

Deux mailliot commander reçu en avance par rapport a la date de livraison et beaucoup moin cher que ailleurs Je recommande fortement !

NO customer service.

The worst company! Unreliable! Pay extra for quick shipping of 2 days and item wasn’t going to arrive for over two weeks. Unacceptable! This same thing happened with an expensive football jersey in January of this year. I cancelled it then and bought one for half the price. I just cancelled this order and will NEVER ORDER FROM FANATICS again! If I could give them negative stars I would!

Ordered newly released Villa sambas for my daughter, items never arrived, when finally contacted customer care was told to wait, and then wait some more, was finally told a refund would be processed as trainers were out of stock. Waited days no refund, only then the get an email saying there will be no refund. I have requested there apparent investigation with courier no sign. Most upsetting consider am a season ticket holder and have been for years. Avoid online. All this is fullfilled hy Fanatics. In response to your reply, somebody did reach out, but to be fair sounded rude and patronising, I replied immediately and had no response, unfortunately i shall continue in this thread as unable to reply privately to your reply. This will continue unto resolved Yet another few days pass without a response, i have never felt so under valued as a customer than now, please avoid this sham of a company. Regards

Hat einen Inklusionsfanclub Schlüßelbänder versprochen die auch nach 4 Monaten nicht ankamen, hat uns immer wieder vertröstet, dann sollte man doch von Anfang an sagen man macht kein Sponsoring die Behinderten waren enttäucht, geht gar nicht so etwas, das ist schäbig.

I ordered a jersey a month ago and I still have not recieved it. And I have not heared a single Word from customer support. Maybe it Will never show up

FANATICS is a ripoff. I am a senior and these guys have ripped me off with a order of hat, 2 t-shirts and a jersey. I ordered and the shipping date was less than four days. NOW, the date of arrival is a week later ! I paid more for these products thru MLB.COM expecting better service for a higher price. Now I see their charges for returns and when I call , the overseas customer service reps can offer no explanation. I will spend every breath I have telling anyone what a rip-off FANATICS is. Amazon delivered the same goods faster and at less cost. Now I know. Never never again. I hope the business goes broke. Seriously. FANATICS is a racket.

My order never arrived !

Ordine mai arrivato , ho ordinato 3 pantaloncini , disguidi con Gls ( altra azienda imbarazzante come questa ) .., li contatti per il rimborso , mai in riposto . Rispondete a questa segnalazione così magari mi rimborsate … per ora posso dire solo una truffa

Horrible experience. I won't use this company anymore. They are using Lasership as their carrier and my package was misrouted to NY and I live in CA. They couldn't find my package after 7 days of contacting them. Fanatics refused to resend me the item via a different carrier. Fanatics customer service was extremely poor. They told me to reorder and take my chances. I've been a customer for years and I will no longer be ordering and have told my family and friends as well not to order from them.

Avoid fanatics collect at all costs, you will thank me. These guys are doing everything they can to destroy the sports card hobby. Clueless, lazy, avoid this expensive time consuming mistake

Nul ... 2 semaine après la commande, je n'ai toujours rien reçu. On m'annonce une nouvelle date de livraison dans une semaine. Plus jamais je commanderais sur un site affilié à fanatics.

I ordered a PSG shirt at the start of May so that I would have it for the Champions League Final. I got informed on the final itself that Fanatics have to refund me because they are unable to have this sent. Since then, I have been chasing for a refund where the customer service is extremely unhelpful. Eventually they got back to me to claim that they tried to refund me but that it was declined (I lost my bank card between the time I bought the shirt and when the refund would be processed) and even though the replacement card is still under my name with the same address, same sort code and account number, customer service just constantly tell me to 'contact the bank'. I have contacted the bank and they then tell me to contact Fanatics as they should really still be able to process the refund. If the card is under my name and address, what is the problem?! The issue I have had is that their website from day one said they had shirts available - but they clearly didn't and still took the payment. I have spent many days fighting for this refund and keep rebuffing me every email I send and not giving me a clear direction. The shirt was to have a name print and badges included which took me a long time to save up and now I have no shirt and no refund yet. This is unacceptable and not fair on customers, especially like myself that do not earn a high wage. I would not hesitate to take legal action against Fanatics