Fanatics
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Shameless and shameful
Ordered newly released Villa sambas for my daughter, items never arrived, when finally contacted customer care was told to wait, and then wait some more, was finally told a refund would be processed as trainers were out of stock. Waited days no refund, only then the get an email saying there will be no refund. I have requested there apparent investigation with courier no sign. Most upsetting consider am a season ticket holder and have been for years. Avoid online. All this is fullfilled hy Fanatics. In response to your reply, somebody did reach out, but to be fair sounded rude and patronising, I replied immediately and had no response, unfortunately i shall continue in this thread as unable to reply privately to your reply. This will continue unto resolved Yet another few days pass without a response, i have never felt so under valued as a customer than now, please avoid this sham of a company. Regards