Fabletics UK Reviews

I have been a Fabletics customer for a very long time. However since I moved country I keep having problems. All I wanted to do was use up my VIP credits. The Customer Service has been difficult and not helpful at all. At first they couldn’t change my address when I needed and cancelled my order. Then I had another order cancelled because apparently something wasn’t right with the shipping address. They couldn’t tell me what it was. Not great. Fabletics Germany is brilliant but Fabletics UK has awful service.

I really love the product. Love the VIP. Been using my scrubs at work and it's very comfortable . Love the materials of the product.

Nice and easy to order, I'm technically challenged on some sites, and best of all a company who does a tall fit in leggings unlike a lot of other brands

Wow I didn’t realise I had VIP credits worth 3x leggings. I was just thinking I need more bottoms of outfits. Hopefully next time I purchase I’ll be down a clothing size 😎

easy to navigate website

I would wait till I receive the items.

I didn't get the free leggings as promised

It's been nothing but hassle ordering, returning items went wrong, finding sizes really laborious

Nice experience

Good quality items, HOWEVER, very misleading advertising and payment system. I purchased 2 pairs of shorts for £19.99 which was a bargain - what wasn't made clear was i was entering into the VIP membership scheme which then took £59.99 from my paypal account a few weeks later. The details of this are only hidden in the T's & C's which i accepted without fully reading (as i'm sure everyone does) - you can opt out of the scheme but there is not email advising that you are a new member and when or how much your future payments will be - it was a shock when i discovered £59.99 removed from my account. Essentially i have now paid £80 for 2 pairs of shorts although the £59.99 counts towards credits to spend with Fabletics. This is a very underhand way of tricking you into membership and i will not be using this site in future

Good range of products and easy to navigate the site to find what I wanted. Amazing offers too!

If you like and need often Fabletic products, I guess it can be a good deal since you can be a member with good discounts, but be careful if doing a first time order!! you might have signed up as a member for a monthly fee without noticing it!! I found it very sneaky in the way they make you sign up as a member without realising when doing your purchase! Please be careful. Thankfully, customer service was very good and cancelled my membership and agreed to refund the fee. this is the kind of flexibility and understanding you need, after feeling they tricked you into doing something. Thank you!

I made a purchase on the Fabletics website and took the necessary step to skip the month to avoid being charged for the VIP membership. I even intended to cancel entirely. Despite logging in and skipping the month, I was still charged £59.99. When I contacted their support team, they claimed I should have received a confirmation email—yet I never got one, and I checked thoroughly. This feels like a deceptive business practice. It seems they profit more from unsuspecting charges than from actually selling products. I strongly advise others to avoid this website.

Unable to order via the app. I was told to check my billing address every time I attempted to proceed with my order.

If I could leave a -5 review, I would, it’s an absolute scam, I placed a one off order with these and they signed me up to a subscription unknowingly, I immediately cancelled any subscription with them when they started taking money from my account, they sent me a pair of cheap leggings, and I return them immediately. They are refusing to give me a refund for the returned leggings which was £54.99, I am currently going through a dispute with PayPal and waiting for the outcome. Another issue with them when you call to cancel the subscription, you have to be very firm as they try everything they can to convince you to leave it in place. Awful company

Canceled my account but trying to use my remaining credits just signs me up all over again. not ideal.

Awful company!! Don’t go there!! They will take you for a ride and keep taking money out every month!! This really puts a downer on us- will be taking this further!!

Awful, avoid at all costs I've just been debited £59.99 for a subscription I knew nothing about In essence I bought two pairs of shorts which were never delivered due to problems with the courier. I am still awaiting a refund 10 days later The next thing I know Fabletics have charged me £59.99 for a paid subscription that I knew nothing about. I checked my email from them and it isn't mentioned anywhere other than in very small print at the bottom of the email NOT in the brightly coloured, large font listing the benefits of VIP access They don't make it easy to cancel or skip and have also refused to refund me even though I have no plans to use the credit Avoid at all costs and I have raised a dispute with PayPal. Truly awful If you read through the reviews clearly lots of customers were unaware that they were signing up for a paid subscription. I had a further issue today after I tried to get a refund for the one and only order I've made with them. First time I've made two reviews for the same company within 24 hrs **After my review went live I was contacted again by Fabletics and most of my money has now been refunded. Don't feel like this would have happened if I hadn't complained. Clearly the subscription is not transparent and clear enough when you read through the TrustPilot reviews**

I love Fabletics clothing, they last for years and years. I have leggings I ordered 5 years ago and have worn to death and they still perform the same as they did when new. Highly recommended.

I bought the two pairs of shorts for £19 and I still haven’t received them yet. Very disappointing!!