Fabletics UK Reviews

Made 3 consecutive orders that kept getting cancelled …on calling the company I was told that as I had opted for next day delivery and this wasn’t available for my address they kept cancelling the order ..the rushed shipping was offered to me during my purchase …after 3 attempts at ordering I totally gave up ..customer service is terrible with this company …

Majority of outfit bundles are unavailable to buy as one of the items is usually sold out. Ap is incredibly slow to load, which makes browsing frustrating. Couldn’t check out using the ap as wouldn’t recognise my delivery address, then had to switch to browser to complete the purchase and re enter stored payment details as it wouldn’t recognise billing address! However, I love my fabletics leggings and if you can get them on sale, they are great value, so until I find another brand I like better, I guess I’m stuck with them!

Thank you so much

The website is not very helpful, especially when you get to purchase, keeps saying add billing address and really difficult to see where to add it - you end up having to add bank details again and tick same as billing address but is always really frustrating.

I love the texture of material and the fitting is good

Ordered through the app, lots of choice & easy to navigate. Also an in app discount code which was brilliant making my basket so cheaper!

I have had several issues with Fabletics. Firstly the company still taking money even those I cancel the monthly vip credit. Another major issue is the company changing the rules on promotions because they like to use small print. I have never known a company so bad in the way they treat customers. Avoid at all costs.

I ordered from the website and paid extra for next day delivery. However when my order didn’t arrive the next day I contacted Fabletics to be told the order dispatched after it’s been picked which is 24-48 hours from placing the order. Therefore next day delivery can NEVER be achieved. Despite the false advertising Fabletics have refused to refund the delivery charge.

Honestly the quality of the pieces that I have bought have been incredible.. They also wash as new everytime.. Got so many pieces now and just ordered again.. Had an issue with my address and the customer service through chat was really good.. Cannot fault them.. Love that you can pause the membership whenever you like.. Please bring back the Lurex Glitter pieces Fabletics.. Stunning

Every time I make a purchase, I have to re-enter my billing address and payment method, even though I’ve already added them multiple times—at least six so far. This happens whether I use the app or the website.

I cannot purchase through the app as it has a problem with my billing address even though it is correct

Charged twice on my card

I contacted fabletics to confirm you deliver to guernsey. Which was told they do but on both times I have tried it has not been possible delivered. So I have arranged to get stuff delivered to my sisters house when visiting but because of your online system not letting add billing address when using my credits. Have contacted online with unhelpful response being asked to retry even though had already I have ended up paying for next day delivery to gain my items which is not acceptable

Did not add on £50 rewards cash to order. Website very buggy , not good at all

Easy browsing - great selection of colours and fits

They have the best clothes ever

Love the service and products are amazing! Wouldn't use any other gym wear now :)

Had a terrible experience with Fabletics. I have been a member for many years, I cancel most months but I have liked their products. Recently though the customer service has become very poor, they have not been able to help me place an order and have not been able to process refunds either leaving me out of pocket. I have obviously cancelled my membership.

Let’s see, injustice placed an order

Ordered a deal from Fabletics LAST YEAR and there were no issues with my order until i suddenly got charged 55 pounds for some VIP membership credit that I never signed up for months later (april). I called customer service and a lady helped me with a refund and assured me that my so called membership was cancelled and that I wouldn't be billed the next month. But I got charged again this month and I've just finished calling customer service who said the previous lady 'hadn't understood' my request for a cancellation (hard to believe as she reassured me multiple times that it HAD been cancelled). The caller then proceeded to list off a bunch more options and advertise their credit program to steer me away from cancelling and refunding the membership I never even signed up for!? Lastly, I have also unsubscribed from their emails countless times and yet I still receive them. Very dodgy and not impressed.