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Review summary
Express Car Rental receives consistently positive reviews. Customers particularly appreciate service and professional, though some mention concerns about communication.
DE PRINCIPO A FIN PROBLEMAS!!!!!
8 HORAS ESPERANDO AL COCHE!!!!!
NADIE SE RESPONSABILIZA , NADIE HA PEDIDO DISCULPAS!!!
NINGUNA EXPLICACIÓN!!!!!
ENCIMA NO NOS DEVUELVEN LA FIANZA RETENIDA!!! 1200 euros
A PESAR DE QUE HEMOS RECIBIDO CORREO ELECTRÓNICO QUE TODO ESTA CORRECTO
DESPUES OTRO CORREO CON LA FACTURA
SE NOS HA INFORMADO QUE EL DONERO SERA DESBLOQUEO HASTA 48 HORAS, AHORA OTRO NOS INFORMA QUE NOOOO....
QUE SON 14 DIAS!!!!!!!
UNA VERGÜENZA DE EMPRESA !!!!!!!
We were one hour early at the airport and called the company to see if it was possible to get the car earlier as well. They said that they would do the best to arrive earlier. Instead they came 30 minutes later than our booked time, due to heavy traffic. Getting the car was an easy and quick process. We looked trough the car and the woman wrote down every scratch so we didn't need to pay for it later. The car worked perfectly. At the last day we wanted to leave the car 2 hours earlier, so we call them and the woman said that we should call 10 minutes before arriving at the airport. She came there, looked over the car and then left. Quick process. Except the late arrival at the first day, I think it's a good company to lend a car from. They were easy to call and very helpful. It was easy to understand where to meet up to get and to leave the car.
Wynajalem samochod prze OPDO-nie ma samochodu po przylocie,umowa uniewazniona firma chce 5000 zl kaucji przy pelnym ubezpieczeniu wykupionym i 90 zl za odnowionie umowy -walcze o zwrot pieniedzy.
Nie polecam.
Spotkalem kilka osob na lotnisku tak samo oszukanych
Zamawiam samochód online.
Place. Przychodzi potwierdzenie że mam ubezpieczenie w cenie.
Przychodzi czas odbioru samochodu i kobieta chce ode mnie 1200pln na ubezpieczenie.
Do tego 5k pln depozytu zamiast umówionego 3.5k. Pewnie myslala ze jak jest 11 w nocy to zapłacę bo gdzie się podzieje o tej porze.
Nie polecam.
Bez zbędnych utrudnień, proste zasady dotyczące opłaty, jak również odbioru/zwrotu auta. Krótko, zwięźle i na temat 😉 jednym małym problemem jest aplikacja mobilna, która się zawiesza i nie pozwala zalogować.
Odbiór samochodu odbył się bezproblemowo, Pan przekazujący kluczyki wszystko elegancko wyjaśnił.
Odnośnie oddania samochodu też bardzo elegancko, wybrałem opcję oddania samemu. Przeprowadzono mnie przez całą procedurę bardzo dobrze i bezproblemowo.
Ludzie z infolinii też bardzo chętni do pomocy i współpracy.
Bardzo polecam tę firmę.
Good morning/afternoon. It has been 31 days since I gave car back to rental car - Christopher Columbus nearby airport Sofia. It was all ok, car was clean ,undamaged, not lated. They said to me that I will get deposit 500 euros automatic . I think they try to cheat me, because I got false speed ticket (photo) on mail from them.They don"t want to talk to me when I call to them. I haven"t got deposit by today. Piotr
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