10 months ago
We bought a water filter system in 2015 from EWT. In the last two months we have had problems with our dishwasher water inlet filters becoming blocked with a resin paste. Quite worrying because this i... See more
10 months ago
Not Recommended – EWT is no longer what it used to be My last review of EWT was positive – I wrote it about 8 years ago when many of my neighbours were installing water softeners from this company. T... See more
11 months ago
Matthew, (service engineer) serviced our unit in March 2025. We have no hesitation, whatsoever, in recommending him. His courteous manner in answering our relevant queries was excellent. A very sat... See more
Very happy with the service from EWT. Got a morning text saying that a service operator would contact me within five days. Next minute around 11am get a call saying if I was available for a service. Man had been and gone between 12-1pm - no problems all sorted- would highly recommend this company to anyone
The service is excellent and affordable . The quality of the drinking water is first class and certainly superior to (even the most expensive) bottled variety . I am a very satisfied customer.
Thomas ( Installation Engineer) & Abbie ( from Office) was very helpful and explained in detail the suitable product required for our house. Thomas was being very honest and helpful and explained the Pros and Cons of the Softner and RO's. In addition Abbie ( from their Office) was very helpful in organising a quick appointment for the installation of the water softener system for our house. Would recommend.
Excellent customer service. I spoke with Abbie and she couldn't of been more helpful. Vwry polite and great customer service. Thanks Abbie . Aoife Thornton
I had a great experience with EWT. It was lovely to coordinate installation with Abbie. Very professional.
I have been dealing with EWT water solutions for years. Their service is outstanding. Abbie is always so helpful
I can't get any response ! I booked a service on 16/1/23. Received a text 2 days later with a date. I responded to say I needed to reschedule - heard nothing. Opened up a 'ticket' on the site requesting a new date - supposed to receive response within 24 hours - nothing .Opened up chat line dialogue - spoke to 'rep' last week - told would have a new date within 48 hours ! 10 days later - still no response.
Good water softener. We have had it for year. I just booked our annual service appointment through Abbie. Mathies Rasmussen
I’ve had this company coming to my house for the last 4 years servicing my water system. Every time I call up I get very friendly customer service. This time I spoke with Abbie. Very friendly and helpful and Ross the engineer was in and out no mess and very helpful explaining what he’s done. Can’t recommend enough.
From the start, I've had a positive experience with EWT. Installation was timely, quick and the engineer was very professional. Follow up service is good apart from some booking delays. Customer service is great and Abbie was very helpful to resolve my issue.
The customer services was excellent. Quick response.
After a worrying period of overdue device service, I appealed to EWT and was answered on the same day by Abbie. Not only a reaction, but a proposal to arrange for a service call within a few days. A further query, received an almost instant time scale. This standard of service, is rather a novelty to EWT. A guarantee that this customer will happily remain. John Campbell
Following good advice and guidance from Deirdre in the EWT office, we decided to replace an old softener which was approx. 20 years old with a newer more compact unit complete with drinking water filtration unit. The engineer Vladimir arrived on time, was extremely professional, helpful and tidy. I would highly recommend EWT.
Great service and customer service overall. Abbie from Customer service was able to help and answer all my questions and queries regarding my order. I will definitely recommend getting a water softener from this company.
I have recently contacted EWT water solutions for installing a water softener and a filter for solving our hard water problem at our home. They are very helpful whenever I reachout to them. I was speaking to their customer support Engineer Abbie for couple of time for all my queries regarding the water softener and she was very helpful throughout.
Lovely customer service experience, Abbie really did everything to investigate and resolve our issue. Many thanks, Kriszti Varga-Werner & Zoltan Varga
I have had the EWT water system and need filters. Abbie was very helpful and arranged for a service that was due . Thanks again Abbie for your help and professionalism. Regards Irina
We have the water softening system and drinking water tap. All works perfectly. Abbie helped me book the service. Brilliant customer oriented. Would recommend. Kind regards, Inese Jonane
I would highly recommend EWT water Softner for house holds. Excellent customer sale support (Abbie) and quick turnaround on the booking with clear informations. Thanks EWT team, Vinoth Ramani
I contacted EWT to transfer my old water filtration system to a new one, the response time was excellent and the service quick and easy with also an easy option payment plan, i wanted a smaller machine to fit under the sink I also received €100 discount to replace my old machine, thanks to Abbie and the team at EWT.
Based on analysis of 201 reviews rated 1-2 stars for EWT Water
“We bought a water filter system in 2015 from EWT”
“We bought a water filter system in 2015 from EWT”
“Not Recommended – EWT is no longer what it used to be My last review of EWT was positive – I wrote it about 8 years...”
“I have been asking EWT for a service for a number of weeks and still awaiting a response”
“Engineer called and told that his manager asked him to go for another job and said Manager had told hime that he shal...”
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EWT Water, now part of Culligan Harvey, specializes in providing high-quality water softeners and filtration systems designed specifically for British plumbing. With a commitment to exceptional service, the company focuses on delivering a seamless shopping experience for customers seeking reliable solutions for hard water issues. EWT Water's extensive range of products includes market-leading water softeners and filters, aimed at both residential and commercial clients. The transition to Culligan Harvey enhances the company's service offerings, allowing customers to access a broader selection of products and improved aftercare support. Existing customers can continue to find assistance with warranties and services through the Culligan Harvey platform, while new inquiries are directed to the updated contact channels. EWT Water's dedication to quality and customer satisfaction positions it as a trusted name in the water treatment industry.
EWT Water receives a mixed reception from customers, with many praising the quality of their water and the service provided by individual engineers, such as Matthew, who is noted for his courteous and helpful manner. However, a significant number of reviewers express frustration over poor customer service and unresponsiveness, with complaints about delayed service appointments and lack of communication. Customers report issues with product reliability, including water contamination and ineffective water softeners, leading to dissatisfaction with the overall service experience. Many feel that the company has declined in quality over the years, with some even labeling it as a "fraud" due to unresolved issues. While some appreciate the product quality, the overwhelming sentiment reflects disappointment in customer support and service reliability.
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