Evernest Property Management is a full-service property management and real estate brokerage company that specializes in managing single-family and multifamily rental properties. The company aims to support both property owners and renters by providing comprehensive services that include property management, resident screening, and real estate transactions. With a focus on ensuring safety and peace of mind, Evernest guides clients through each step of the rental process, whether they are looking to rent a home, list a property, or purchase real estate. Targeting homeowners, investors, and renters, Evernest offers tailored solutions to help clients build successful rental portfolios and find suitable living arrangements. The company's professional team is dedicated to streamlining the rental experience, ensuring timely rent payments, and conducting thorough inspections to prepare properties for leasing. By focusing on customer satisfaction and effective property management practices, Evernest serves as a reliable resource in the real estate market.
Evernest Property Management receives overwhelmingly negative feedback from customers, with a significant majority rating the service poorly. While some reviewers commend the company's communication and customer service, highlighting the responsiveness of staff like Criz, May, and Tamara, these positives are overshadowed by numerous complaints regarding property management failures.
Many consumers express frustration over unresolved maintenance issues, including serious problems like black mold and lack of hot water, which they claim were ignored or inadequately addressed. Additionally, several reviewers accuse the company of overcharging and failing to conduct necessary inspections. Overall, the sentiment is largely negative, with many customers advising others to avoid Evernest due to their poor management practices.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 1.7 | 60 | 100% | +1.5 | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2026.
| Month | Average | Reviews |
|---|---|---|
| Aug 25 | 1.0 | 4 |
| Sep 25 | 1.0 | 7 |
| Oct 25 | 1.3 | 4 |
| Nov 25 | 1.0 | 4 |
| Dec 25 | 1.0 | 2 |
| Jan 26 | 1.0 | 4 |
| Feb 26 | 1.0 | 2 |
| Mar 26 | 1.0 | 2 |
| Apr 26 | 1.0 | 2 |
| May 26 | 1.0 | 3 |
| Jun 26 | 1.4 | 9 |
| Jul 26 | 3.6 | 14 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 60 most recent reviews.
“I was having a bit of trouble filling out some stuff on my phone”
“Warning to Renters In 2024-2025, my family rented a property in Rocklin, California managed by Evernest Real Estate...”
60 reviews of Evernest Property Management. Filter by what matters to you.
I would to give a special shot out to my amazing rental coordinator KAT. She is truly a professional at handling all your rental concerns and needs for your new residency with Evernest Property Management. TDavis
For the amount of fees charged- the lack of communication and accountability is unacceptable. Save yourself the heartburn and avoid Evernest
⭐ **1 Star** (I used co-pilot to take the bitterness and anger out my voice but this is real isht!) **Poor communication and lack of professionalism.** My experience with this leasing agent was extremely disappointing. The property I was interested in was rented out from under me due to a 24-hour response window that apparently started the moment an email was sent. Because my device only displayed a preview, I had no idea the countdown had already begun. I had to follow up myself just to confirm my application was received and to move the process forward. There was little to no proactive communication or effort from the agent. The two alternative properties offered were not actually available and were in undesirable areas, which only added to the frustration. While the property itself seemed decent, the overall experience was not. Even if another applicant had more urgent needs, that does not excuse the lack of responsiveness or basic professionalism. **Would not recommend based on this experience.**
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If you plan to purchase a home or move properties, never rent through Evernest. Obviously, when you sign a lease, you are obligated to pay until the end of the lease. However, there are times you need to move early, and landlords are required make a good faith effort to rent the property and free you from that obligation. Several times before renting with Evernest, I have worked with landlords and property management companies when I’ve had to move out of a property early to list the unit to potentially take over my lease. It has never been an issue, and has always been successful. Not only would Evernest not list the property a mere six weeks prior to the end of our lease date, they told us if we attempted to move out before our lease end date that they would enforce the “early termination” policy and charge us three months of rent if we moved out a day before the end of our lease. This makes them the most exploitative and irrational company I’ve leased from across 10 years of renting. Please, never give them your time or money.
Property owners beware! Literally one of the worst and costly mistakes I’ve ever made. Multiple managers, no communication, home left and absolute wreck. I managed that property myself for 8 years before them and never had a problem finding a quality tenant. Evernest filled it with too many tenants with cats and the place was wrecked. Didn’t even get my security deposit back. Do not even consider them to manage your property.
We had nothing but problems with this property management team from the beginning, which would normally deter us from renting from such a company, but being in a desperate housing situation, we really had no other option. Now they are withholding our entire deposit and charging an additional fee for prior damage and disrepair that was obviously present before we even toured the townhome. The damage is even in the photos we viewed when presented with the rental, which we were assured all would be cleaned and handled, but was in fact not. We left the townhome in better and cleaner condition than was given to us and yet they still maintain that we owe for damage and beyond reasonable wear and tear. I couldn't leave this rental fast enough. the entire one year lease was utter torture and we were not happy in the least, there was undisclosed mold that made us ill, broken faucets, toilets, air conditioning, the list goes on and on. The unit was not cleaned before we moved in, as was promised. The cleaners had 5 days before we moved in to clean but came on the day we were to take possession and we were literally moving our belongings in and they proceeded to deny cleaning because they don't clean with residents present, mind you, we had no notice or forewarning of any of this, so it was confusing and frustrating to say the least. We have documented all damages but little good that does you in a state where your only protection as a renter is to take them to small claims court, which I'm sure they're very well aware of and are capitalizing upon. I highly recommend you do anything in your power to avoid this property management agency, they will straight up steal from you and ruin your credit profile.
Worst management property that I ever had to deal with, they steal your money, charge you late fees beacuse they'll process your rent late then charge you a late fee for them processing it late, no one is ever in the office so it's very difficult to get in contact with them, and lastly there very unreliable with everything exspecially when some in your home breaks down. My name is jnyah Arnold and I rented out a town house with them for a year 722* Wytheville circle and my experience with them was more then horriable and I would not advise anyone to work with these terrible people. (I didn't want to put my full address because I still live here and my lease ends next month)
Avoid this company if you value fairness, transparency, or professionalism. My move-out experience with Evernest Chattanooga has been one of the most frustrating and suspicious rental experiences I have dealt with. After move-out, they posted a large balance to my account and began asserting a series of charges that appeared vague, inflated, inconsistent, and poorly documented. The biggest problem is that they repeatedly present conclusions as if they were proof. The portal originally said “see attached report,” but there was no actual report available. What I later received was not real evidence. It was a billing packet: a security deposit statement, a resident charge sheet filled with short descriptions, and a vendor estimate. That is not the same thing as proving a tenant actually caused the damage. Even worse, the numbers were inconsistent. One flooring amount appeared in the portal, and then a different flooring amount later appeared in the disposition paperwork. When a company is taking money from tenants and the numbers do not even stay consistent from one document to the next, that raises serious concerns about the reliability of the entire accounting process. Their communication has also been contradictory. I was told my dispute was under formal investigation and that the review would take about 10 business days. Before that process was even complete, I then received another email demanding payment within 14 days and warning that the account could be sent to collections. So on one hand they say the charges are still being reviewed, and on the other hand they threaten collections before the review is finished. They also tried to present some charges as if I had little or no right to dispute them, which is outrageous. If you are going to charge a former tenant hundreds or thousands of dollars after move-out, you should be prepared to provide clear evidence, consistent accounting, and a process that is not chaotic or coercive. That did not happen here. My overall impression is that this company is either deeply disorganized or far too comfortable pressuring tenants with unsupported charges and shifting explanations. Either way, it creates an experience that feels unfair, stressful, and untrustworthy. If you rent from Evernest, document absolutely everything at move-in and move-out, save every email, keep screenshots of the portal, and be prepared to challenge charges aggressively and in writing.
I hired Evernest to manage my rental in Herndon, VA. Worst property management experience of my life. Their entire marketing strategy was TWO photos of the front of the property. When I questioned it, Nikki Fischer couldn't even apologize. They claimed 9 leads per week but ZERO tours scheduled. I asked Nikki Fischer and Natasha Thompson multiple times to explain, they ignored me every time. So I posted my own ad with zero budget and immediately got 6 tours. The property owner outperformed their "professional" team. Let that sink in. When I complained to David Soles, instead of taking accountability they terminated MY contract and blamed ME suddenly citing copyright issues, property condition, and a fake Zillow listing allegation. None of these "concerns" existed until AFTER I called out their incompetence. The property got worse under THEIR watch while THEY collected fees. David Soles called me and didn't acknowledge a single failure. Just deflected blame. After termination, Natasha gave me a wrong lockbox PIN to retrieve my own keys, forcing me to reschedule multiple times. Security deposit transfer? Still dragging their feet. They fail at the basics, then blame the owner to cover their tracks. Everything is documented and screenshotted. Property owners in VA/MD — stay far away from Evernest, Natasha Thompson, Nikki Fischer, and David Soles. I am consulting with a lawyer regarding negligence.
I wish I could give zero stars. I want to share my personal experience renting through Evernest so that others can make an informed decision. During my tenancy, I experienced several challenges with maintenance and billing. Plumbing repairs that were performed did not appear to resolve the issues, and afterward I was billed for work orders related to those problems. From a tenant’s perspective, it was difficult to understand why I was being charged for issues that seemed connected to previous maintenance. There were also instances where maintenance visits were scheduled without a time being coordinated with me first. When I was unable to be present, I was later notified of missed appointment charges. This process felt confusing and frustrating since I had not confirmed the appointment times beforehand. In addition, fees were added to my account that I did not fully understand, and I was informed that rent payments could not be processed until those charges were addressed. This made resolving the situation more stressful. Overall, my experience was that communication and coordination around maintenance and billing could be improved. I would encourage anyone considering renting through Evernest to carefully review the lease terms, maintenance policies, and fee structure so they understand how these situations may be handled.
This is the most shady and corrupt property management company I have ever seen. They never respond in a timely manner to tenant feedback and questions, they will cheat you out of your security deposit despite having proof against their "supposed claims". They will leave you hanging for weeks and not speak to you. If you overpay for a month don't expect to see that money back for an entire 1-2 months. I could go on, but i digress. Stay far away from this property management company.
Our move-in with Evernest Property Management has been an absolute nightmare. What upsets me most is knowing that so much time, stress, and money could have been avoided if I had paid closer attention to the real reviews—not the conveniently timed, overly positive ones that seem to appear right after a negative review to keep ratings afloat. From the start, we dealt with miscommunication, unmet promises, and unnecessary delays. Issues that should have been handled before move-in were ignored, leaving us to spend our own time and money fixing problems that were promised to be resolved prior to signing the lease. Here’s my advice to anyone considering renting through this company—especially in states where verbal agreements can be binding in court: Get EVERYTHING in writing. That means emails. If you have a phone conversation, immediately request that everything discussed be sent through email for documentation. Take photos. Take videos. Keep records of everything. It’s very telling that many of our issues were suddenly addressed, or at least attempted—only after I mentioned involving the courts. I was eventually reimbursed for money I personally put into the home due to promises that were not fulfilled before lease signing. Please do your due diligence. Read the reviews carefully. Research thoroughly. This company does not deserve a 5-star rating, and I genuinely hope this review helps someone avoid the same experience we had.
This property management company consistently failed to meet basic professional standards. The lack of organization and accountability created avoidable problems and reflected a clear disregard for proper property management practices. I would not recommend their services. Please stay away from them.
⭐️ 1 star. Zero if I could. I am renting a home in Winston-Salem, NC through Evernest and this has been a terrible experience from the start. It is nearly impossible to get ahold of anyone. Calls and messages go unanswered, and when I do manage to speak with someone, they are confused and can never give a clear answer or timeline for when anything will be fixed. We discovered mice in the home, and that situation has still not been resolved. I was initially told that if I “kept the house nice,” I wouldn’t have this problem, which was extremely frustrating considering I had not even lived in the home yet. Since then, we keep being told that the property manager will reach out to us, but the property manager has not spoken to us even once. To make matters worse, we were asked why we chose the home if we “knew there were issues” that were supposedly disclosed by the leasing coordinator. The leasing coordinator disclosed none of these issues to us prior to signing the lease. On top of that, plumbing issues were not fixed before we moved in because they “didn’t realize we were coming,” even though our lease clearly stated our move-in date. The garage does not lock, which is a serious safety concern. Every interaction feels disorganized and dismissive, and nothing ever gets resolved. This has been an incredibly stressful experience, and I would not recommend Evernest to anyone looking for a responsive or professional property management company.
They are absolutely terrible. I'm writing as a property owner. First, they failed to screen properly and rented to a bad tenant to trashed the place. I had to pay thousands of dollars above the security deposit to repair everything. Second, they are terrible at communicating. My point of contact would go out of communication for days or weeks and the come back to me with a bunch of stuff all at once that I would have to spend a lot of time trying to decode and understand. All the while, they were rude and curt with me, as if I were at fault for something. Third, I found out that the new tenant was not happy with Evernest and was threatening to leave. It's not the house - it's a beautiful 1-family property and I priced the rent to be fair. Based on all of these and other similar factors, I chose to go with another property manager. Right around then, Evernest completely closed their operations in my area.
We had an extremely disappointing experience with Maya Madden in her role as Business Development Manager at Evernest. During the onboarding process, multiple commitments and representations were made regarding services, responsiveness, and overall management capabilities in order to secure our property under their management. Unfortunately, once we moved forward, those promises were not fulfilled. There was a clear gap between what was communicated upfront and what was actually delivered. Expectations were set that ultimately went unmet, leading to frustration and a loss of confidence in the transition process. Transparency and follow-through were lacking, which made the experience challenging and unproductive. Based on this experience, I would strongly encourage other property owners to thoroughly document all representations made and ensure expectations are clearly defined in writing before proceeding.
If you are homeowners don’t use everness Servico terrible experience they say he did service in your house charge you and the service was not done this for me is stealing
The worst company to rent through communication is horrible they don’t fix the things that are a concern and they try to charge you for it later i wouldn’t recommend them to anyone.
If I could give Evernest zero stars, I would. They have been incredibly unprofessional. Their communication is terrible. The turnover at the company is so fast that my resident coordinator has changed multiple times in several months. They never let us know that someone new is handling our account, but when I call they say "oh that coordinator doesn't work here anymore." You always have to talk with someone at the call center, they rarely connect you with someone who can help, and NEVER let you speak to management. We had a 12-month lease on a rental property from August 2024-August 2025. We were erroneously charge bills in March that were not ours. I contacted Evernest the same day to let them know that bills had been charged to our account that were not ours. They had me submit proof of payment for every utility bill I had paid since our lease had begun, even though it was clear that the bills that had been added incorrectly to our account were dated prior to the beginning of our lease date. It is the end of November, and they still have not resolved this issue. Our lease ended in August. Because there were 'outstanding' bills on our account, they overcharged our last month of rent and still have not refunded us. Then they sent us an itemized bill of charges for maintenance on the home after our move-out which included $250 for lawn maintenance and another $300 for the carpets to be cleaned and another $260 for the house to be cleaned. We took pictures of the mowed lawn and cleaned house and provided a receipt from a cleaning company. We very obviously left the house in better condition than when we moved in. They argued that because we didn't have a receipt for having the carpets cleaned that they would need to charge us for the carpets to be cleaned. This was not a part of our lease agreement. We mowed the lawn the entire time we lived there including the weekend we moved out. I have emailed and called them countless times and they will not address or resolve the issues. They are trying to keep our money which is not theirs and charge us even more. Please avoid Evernest. We bitterly regret renting with them and are so distressed that we still haven't gotten any help from them over 4 months since our lease ended. We want the money that is owed to us, and they will not give us our refund.
⭐ PUBLIC REVIEW / TENANT WARNING ABOUT EVERNEST ⭐ If you’ve ever wondered what it’s like dealing with a property management company that thrives on last-minute chaos and empty threats, let me introduce you to Evernest. We offered reasonable solutions — even told them we could leave the keys in a lockbox, or at a nearby office, or anywhere that made sense. But apparently, “common sense” isn’t included in their business model. Instead, Evernest’s strategy seems to be: 🔹 Wait until the very last minute 🔹 Send panic emails 🔹 Threaten tenants with “additional rent” if we don’t jump when they say jump 🔹 Ignore the fact that they had an entire lease term to plan this And now somehow we’re the problem? Let’s be clear: We moved into the property AS-IS, meaning dirty carpets, dirty walls, dirty floors, and a place that clearly hadn’t seen a professional cleaning in who knows how long. But now suddenly they expect a hotel-level move-out? Make it make sense. We will be out of the country, and Evernest is still sending last-minute “urgent” messages like their lack of preparation is our emergency. It’s not. We already made our decision: No last-minute demands. No pressured compliance. No fake rent charges. I’ve rented from multiple companies over the years, and I’ve never seen anything as disorganized and tone-deaf as this. If future tenants want a warning: Here it is. Choose another company. Your peace of mind will thank you. Linx G
Evernest Property Management is a full-service property management and real estate brokerage company that specializes in managing single-family and multifamily rental properties. The company aims to support both property owners and renters by providing comprehensive services that include property management, resident screening, and real estate transactions. With a focus on ensuring safety and peace of mind, Evernest guides clients through each step of the rental process, whether they are looking to rent a home, list a property, or purchase real estate. Targeting homeowners, investors, and renters, Evernest offers tailored solutions to help clients build successful rental portfolios and find suitable living arrangements. The company's professional team is dedicated to streamlining the rental experience, ensuring timely rent payments, and conducting thorough inspections to prepare properties for leasing. By focusing on customer satisfaction and effective property management practices, Evernest serves as a reliable resource in the real estate market.
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