Evernest Property Management is a full-service property management and real estate brokerage company that specializes in managing single-family and multifamily rental properties. The company aims to support both property owners and renters by providing comprehensive services that include property management, resident screening, and real estate transactions. With a focus on ensuring safety and peace of mind, Evernest guides clients through each step of the rental process, whether they are looking to rent a home, list a property, or purchase real estate.
Targeting homeowners, investors, and renters, Evernest offers tailored solutions to help clients build successful rental portfolios and find suitable living arrangements. The company's professional team is dedicated to streamlining the rental experience, ensuring timely rent payments, and conducting thorough inspections to prepare properties for leasing. By focusing on customer satisfaction and effective property management practices, Evernest serves as a reliable resource in the real estate market.
Evernest Property Management has a poor customer experience.
Evernest Property Management receives overwhelmingly negative feedback from customers, with a significant majority rating the service poorly. While some reviewers commend the company's communication and customer service, highlighting the responsiveness of staff like Criz, May, and Tamara, these positives are overshadowed by numerous complaints regarding property management failures.
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Many consumers express frustration over unresolved maintenance issues, including serious problems like black mold and lack of hot water, which they claim were ignored or inadequately addressed. Additionally, several reviewers accuse the company of overcharging and failing to conduct necessary inspections. Overall, the sentiment is largely negative, with many customers advising others to avoid Evernest due to their poor management practices.
Extremely Disappointed — Felt Like No One Was Actually Managing My Property - Lost $8,000
I rarely write reviews, but my experience with Evernest has been so frustrating that I feel a responsibility to share it.
I hired Evernest expecting professional, proactive property management. Instead, what I got was the opposite. Over the past year, it often felt like no one was actually managing my property at all.
When my tenant moved out, I discovered that the property had been allowed to deteriorate so badly that it required nearly $8,000 in repairs just to make it rentable again. Many of these issues should have been identified and addressed long before move-out — that's the whole reason you hire a management company.
Communication was another constant struggle. I received confusing, conflicting, and incomplete updates from different departments, often without anyone taking ownership. Something as basic as confirming whether the new tenant had moved in became a multi-email mystery. Every time I asked for clarity, I got more noise instead of answers.
Maintenance coordination was equally disappointing. Decisions felt reactive instead of proactive, and I repeatedly felt like I was the one trying to manage the process from abroad, not Evernest.
At the end of the day, the experience simply did not live up to the standard they advertise. What I needed was real oversight and professional management — what I got was stress, unnecessary expenses, and the constant feeling that I had to chase basic information.
I’m now transitioning my property to another management company. I wish I had made that decision sooner.
I hired evernest to manage my property SCAMMERS from beginning to end. I was switched between 6 different workers throughout my year contract each time I talked to a new person they never knew what was going on. I could never talk to anyone on the phone, they took days sometimes weeks before I would get an email response when I had questions. Saadai Walker swindled me out of $3000.00 dollars for a job that should have been $500.00 at the most. They sent me an owner statement with charges for landscaping when I have an hoa that handles that. They had the nerve to post my home for rent with old pictures and to make matters worse my home was not ready to be rented out when they advertised it. There was still safety hazards that was not even brought up by evernest and they supposedly did a walk through before posting on Zillow.
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We did multiple field works for them and they are not paying. Does not deserve 1 star even. From March 2025 till now (October 2025) all payments are due
They withheld crucial information and ultimately funds
Attempted to use them to list and market our Birmingham investment property. After signing and listing, they attempted to get us to switch reprogrammable expensive door locks and sets, incur costs and then informed us that they had no live agents to handle prospective tenant walk throughs and would simply allow interested parties to walk through themselves, ie not having anyone supervise the visits in our property and discuss the merits and why the unit was perhaps a fit relative to other nearby alternatives. We decided to offboard after being told "perhaps we forgot to tell you that part upfront" and after being assured that offboarding and return of reserve monies would take no more than 30 days, I had to contact them several times up to 6+ weeks to initiate that process. They then proceeded to deduct/keep 8% of the reserve monies for expenses and administrative costs.
If I could give 0 stars I would. This company is absolutely horrible. I think they have two employees and the man Criz is awfully busy, always in meetings or out to lunch. Seems to be impossible to get in touch with. Trying to charge me over $2200 for completely bogus charges. By law these charges fall under landlord responsibility. I will most likely be taking this to court given that I can never get in touch with Criz! If you can avoid this company, do it at all cost!
Evernest Holdings INCOMPETENCE will INCONVENIENCE you and cost YOU MONEY!!!!!
Evernest Holdings does not care about its residents, is negligent, and incompetent! Their INCOMPETENCE will COST YOU MONEY!!!! I have been a tenant since 4/2024. I had very few issues my 1st year; however, it seems that as soon as I resigned my lease, I got a new resident manager, Jennina Juban, and I started having serious issues. I got a notification that my Georgia Power account had been closed. I called Georgia Power to find out that Evernest Holding had closed my account and taken the electricity bill out of my name. I call and email Jennina Juban, and she tells me in a lackadaisical tone to call Georgia Power and get it switched back into my name. I couldn't understand why Jennina Juban, the customer service rep, would think I, the resident, should inconvenience myself at work to correct their/ EVERNEST HOLDINGS error? Since I knew Jennina Juban did not seem to care enough to call and correct Evernest's error, nor cared enough to investigate and explain why this happened, I called because I DO CARE, and I wanted the situation handled correctly and promptly. This process was long, tedious, and stressful because I was on a flat bill rate that could possibly not be recovered, my rate could rise, and Georgia Power could also charge me a reconnection fee. After it took me forever to have Georgia Power switch my electricity bill back into my name, Evernest Holding closed my account and switched it back into their name 2 MORE TIMES!!! I had to keep calling and emailing Jennina Juban, and she kept telling ME TO CALL Georgia Power to correct EVERNEST HOLDINGS ERROR by switching the bill back into my name. By the third time Evernest closed my Georgia Power account, Jennina Juban had the gall to ask me if I was sure that it was Evernest Holding. I said I was more than sure it was Evernest Holding because the Georgia Power Rep told me both times I called why and who kept closing my account. I told Jennina Juban my real concern was that this time, I am not calling Georgia Power again. Evernest can keep the electricity bill in their name; however, I can tell by the lackadaisical response that the people who run Evernest don't know or care that the bill is in their name and won't pay it for the property that I am renting from them. Consequently, this means that the electricity will be cut off at the property I am renting and leaving me and my minor child without heat or air conditioning.
I felt frustrated and stuck. I wanted to break my lease right then. Jennina Juban said she would call Georgia Power to confirm that it was Evernest that was closing my Georgia Power account and find out why. It took 3 Times!!!! Then, when the situation was finally resolved, I wound up having to call Georgia Power for a third time, even after Jennina Juban called Georgia Power to get the account switched back into my name. Most disappointingly, Evernest billed me for the time they CLOSED MY ACCOUNT and took the bill out of my name. This wasn't fair nor good customer service, especially since Evernest knows I was on a flat bill rate. Thus, I was charged twice due to Evernest's lackadaisical attitude, negligence, and incompetence. I disputed this charge with Nabil Kebbab, Resident Services Coordinator. Nabil Kebbab asked me for proof of Georgia Power payments over and over. I provided proof of on-time, current payment of my unprorated flat bill rate over and over to prove I was charged 2 times- once by Georgia Power and the second time by Evernest Holdings. Nabil Kebbab, Resident Services Coordinator, final response was: I must provide a bill statement for the time frame that Evernest Holding closed my Georgia Power account and took the bill out of my name. How is that even possible? Georgia Power is not going to send 2 bills to 2 different people for the same property and the same usage time period. More INCOMPETENCE AND POOR CUSTOMER SERVICE. Evernest Holdings INCOMPETENCE will INCONVENIENCE you and cost YOU MONEY!!!!!
As an owner, Evernest bought the local property management company that we used previously. For a few years we continued with them. However, we are constantly having to check their accounting to make sure we received the right payments from our properties. Their maintenance crew rarely fixed the item in a timely manner and have had annual issues with the HVAC on a brand new unit which should have been under warranty only to find out they were replacing the wrong parts all along after we brought in our HVAC person. Mind you the last concern was only a week after their “check-up”. We’ve had multiple property manager representatives in the couple of years we used them. Now after we’ve decided to change management companies, they are refusing to give us the monthly rent payments and the keys and deposits until 60 days after we asked to end the contract (30 days beyond what is in the contract). They say their accounting team needs to process it. After asking a couple of the tenants, their experience was not much better. If you can help it, stay away from this company!
My experience with Evernest Property Management has been incredibly frustrating from start to finish. Communication is virtually non-existent — emails and maintenance requests go unanswered for days, sometimes weeks. When they do respond, it’s often dismissive or unhelpful.
Maintenance is another major issue. Repairs are either delayed, poorly done, or completely ignored. It often felt like I had to beg for basic services to be completed — things any responsible property manager should address promptly.
What’s even more frustrating is the lack of accountability. Whenever issues were brought up, there was always an excuse, or worse, no response at all. It’s clear that tenant comfort and satisfaction are not a priority.
I would strongly recommend thinking twice before renting from or working with Evernest The lack of professionalism and care made what should have been a simple rental experience unnecessarily stressful this place needs to be sued 100 times over it’s just beyond me why the CEO or the VP does not run their company better and for all these employees that do not answer their emails or calls or return any messages at all should be fired especially Luis. He’s bad with communicating. Couldn’t read The emails. Didn’t respond to nothing didn’t return calls
My experience at 50 Jones under Shorenstein Properties has been very poor. I’ve seen fabricated ledgers, unexplained utility increases, and a lack of transparency about billing. When I tried to get clarity, management avoided accountability instead of providing support. Tenants deserve honesty and fair treatment, but I did not experience that here.
This is by far the worst property management company I’ve ever dealt with. My back door was broken for over a week and a half, creating a fire hazard and preventing me from using my yard. My laundry machine literally started burning, and no one ever came to check it for safety. It is still broken, and all I ever hear is “someone will call soon,” but no one ever does. My power went out for over 16 hours, and instead of treating it as an emergency, they refused to pay the emergency fee, leaving me without food, air conditioning, or Wi-Fi.
Every time I ask to speak with a supervisor, my coordinator promises a call back that never happens. This has been the same excuse for weeks. They are negligent, unprofessional, and completely irresponsible. Avoid this company at all costs.
Evernest Property Management does not care about their customers.
I brought Evernest on to manage a low maintenance, new construction townhome. The main reason for this was tenant placement.
From the time I submitted my form on their website, I was immediately hit with a barrage of follow ups asking me when I would sign the contract. This included multiple emails a day and phone calls outside of business hours.
As soon as I signed the contract, it became almost impossible to receive a response. I had to send multiple emails in succession and call my contact several times for clear next steps.
I was then deferred to another person who was equally unresponsive until they connected me with an onboarding specialist.
The onboarding specialist was the only person who communicated in a reasonable and timely manner. Note that up until this point, we still had not listed the property.
When the property finally got listed, the photos that were uploaded to the rental platforms were of abysmal quality to the point I had to pull the original photos from the sale of the house. It took them THREE FULL MONTHS to get a tenant into the property.
During this time, the Evernest team stumbled to figure out key access, leaving out crucial details on how potential leads would self show the property. Things that if I had known earlier, could have been solved in service to getting the property leased.
When my onboarding specialist went on vacation, I was given an out of office contact that was also on vacation. I had to get creative and reach out to their director of leasing for my region. We spoke for about five minutes as she tried to re-assure me that they would take care of.
I then received a call from her direct report who told me that I did not need to keep working with them. This demonstrated clear as can be that Evernest would rather lose a customer than solve a problem. The landlords are supposed to be the customer.
As of today, I was introduced to my new property manager point of contact a little over a week ago. This person has not responded to a single email, called me at all, or acknowledged that we would be working together.
I am currently in a critical situation where coordination with my tenant is incredibly important, as there is some work that needs to be done on the building. It has been nearly impossible to get transparency or responses from Evernest to do this.
Avoid this company at all costs.
Absolutely terrible experience. Evernest placed non-paying tenants in my property and failed to evict them on time, resulting in a full year with zero rent collected.
They don’t follow up, drag out every step — clean-outs, inspections, quotes — and I’ve had to constantly chase them just to get basic updates.
Every promise they make is broken, and their delays have cost me thousands of dollars. Avoid this company at all costs if you value your property and peace of mind.
HORRIBLE company. Impossible to get in touch with, rude to owners and renters alike, does not communicate at all, and frankly just doesn't do their job. The cream on top for me? I enrolled in a flat bill program, Evernest cancelled my servcie with my gas comopany early, so I was pro-rated charged $900.00!!!!!!!!! because they cancelled early. And good luck getting a credit back after that, it took them A MONTH AND A HALF to tell me the credit was denied, because of a move-in date I had listed on my application 12 month's prior, and that they did not notify me about at all. If you see a listing with this company, STAY AWAY.
Living at Mode 39 (managed by Bradbury Properties & Zendoor) has been a health hazard masquerading as modern luxury.
My bedroom floor has been infested with mold, black, wet, and festering beneath the carpet and subfloor, despite months of reporting symptoms and smell. The mold was caused from years of not having a glass shower door on the master shower. The company finally admitted it after I had to push, photograph, and practically beg. Now they have agreed to replacing the floors… but they had the audacity to try charging me for moving my own bed so they could fix their own mold problem. Their mold. My dime. I have pictures, receipts, and proof. This isn’t just neglect—it’s blatant disregard for tenant safety and Arizona landlord-tenant law (A.R.S. § 33-1324).
Zendoor has been non responsive, offered zero relocation support, and has yet to test the rest of my unit for air quality or cross-contamination. I have no idea if my clothes, mattress, or lungs are safe. However there was Black Mold found in my blood when I was tested at the Drs. If you’re considering moving in here, DON’T. Attached: photos of the damage, communications, and the room I am expected to sleep in. Tenants of AZ, protect yourself.
This company is a total nightmare, and if you are a landlord, run like hell. They never onboarded me because they either fired the person or she quit. They told me everything would be good and the person they assigned was worse than having nobody. Still, I was never onboarded. She was rude and completely unresponsive. They promise the world in their sales pitch, then the nightmare begins.
Their "marketing" team is a clown show too. They were allegedly getting no traffic and urged me to drop the price. I marketed myself and started to get traffic. I had a potential tenant apply that was rejected and they had no record of it.
Now lets get to the really fun part -their outrageous expenses. They will double bill you, completely overbill you with no explanation. I disputed several charges and the team never responded. One example was I needed a refrigerator. They sent me an inflated quote for a fridge that cost like $1200 with no details (make, model, etc) and charged me $95 for the quote. I still to this day have gotten zero response on my disputed charges. They are threatening to send me to collections. All approved work was paid for in advance.
This is a criminal empire, do not use them under any circumstances. Zero stars wasn't an option.
This company can care less about your needs or the property you are renting! They wouldn't allow me to enter the property again after paying the full amount until the actual move in date. Once I received the key the very first day I walked into a flooded bathroom ceiling hanging and black mold!!! It's been almost a year and they have yet to fix the problem! My child's lead levels have went up and no one seems to care!! They send the cheapest companies out to do poor repairs only to have to have it redone within 2-3 months. This is the 2nd property I've rented through this company and both have black mold! No one speaks good English and they are horrible at communicating! Overall this company is disgusting
If you are dealing with Gabriel Rodriguez, you are in trouble. He cares so little about of his job and how the houses look when a renter signs an agreement that you would think it is his goal to let people down.
Zero communication and follow through on him and the entire Evernest Austin division, and when there was communication it was over promising and under delivering, even after asking him for assurance multiple times which he gave and then none of them were followed through. There appeared to be no attempt to maintain the house and check things prior to signing a new lease. Trash in the flower beds with no mulch present. Irrigation system not working. Floors so dirty that when we cleaned the floors personally we had a full tank filled of dust and dirt prior to moving any furniture in on top of cob webs being between the cabinets and toe kicks in the kitchen. The sink in the kitchen and primary bath had signs of leaks. Some powder on the walls in various rooms, disposal not working, very minimal, if any, paint touch ups done. A random post in the back yard previous tenants property that shouldn’t have been left. Evernest should be embarrassed they ever signed a lease with the house looking this way and based on how Gabriel Rodriguez has performed and communicated and no follow up from his management there is very little faith in this company. I want Gabriel’s manager to give me a call to resolve this.
Honestly, this experience has been the worst. I moved in November of last year but didn’t have a working fridge until 12/17. The air filters that are supposed to arrive every 90 days have never been received but yet we pay a mandatory “benefits package” each month that is supposed to include those among other things I’m not receiving. When I ask them about it, no one gives me an answer. They just reference a previous email as to basically say, figure it out. My lease doesn’t end until November but here it is July and they’re harassing me about a renewal. I’m hopefully in the process of purchasing my own home because at this point, the prices and fees are getting outrageous with little to no help from these management companies.
*******Update: Now that I’ve signed my new lease agreement, I am being told that I owe and extra $250 just for extending. I was never advised of this. When I mentioned it to them, they said it was included in an email sent on July 10th, but I didn’t receive a notice to renew until July 21st. So somebody lying and it’s just another way they are trying to get money out of people. At this point, I don’t even want to renew anymore. This place and experience has been nothing but a nightmare.
This has to be the worst Property Management Company to deal with. DO NOT RENT from this company. They do not care about their tenants at all. I have rented from Property Management Companies for years and this one is by far the absolute worst. You will regret renting from them. DO NOT DO IT!
I just rented a house with Evernest property managers
I just rented a house with these property managers.Heres what went wrong:
I was told we can have access to move in 12am. The day before we were told we cannot access the house 12 am but instead at 10am. Beware they may change up your plans last minute which can be costly.
Next, there was a balance on the utilities which prevented us from changing them to our names. Well , this almost upset our tight move in deadline. They say you must have utilites in your name and it be verified before move in. How can we when you did not pay your bill in time and now we are inconvenienced.
Finally, reaching someone live can be a challenge. Overall, we are already planning our exit from these people and just signed 12 months lease.
Evernest Property Management is a full-service property management and real estate brokerage company that specializes in managing single-family and multifamily rental properties. The company aims to support both property owners and renters by providing comprehensive services that include property management, resident screening, and real estate transactions. With a focus on ensuring safety and peace of mind, Evernest guides clients through each step of the rental process, whether they are looking to rent a home, list a property, or purchase real estate.
Targeting homeowners, investors, and renters, Evernest offers tailored solutions to help clients build successful rental portfolios and find suitable living arrangements. The company's professional team is dedicated to streamlining the rental experience, ensuring timely rent payments, and conducting thorough inspections to prepare properties for leasing. By focusing on customer satisfaction and effective property management practices, Evernest serves as a reliable resource in the real estate market.