Europcar UK

Hamilton Branch. Absolute scumbags. Lied on my paperwork and said I refused to sign. Then been hit with invoices I have refused to pay and now threatened with legal fees. I have not started legal proceedings against europcar for fraud and harassment. All for hiring a car. Not worth the hassle. From reading reviews I can see that it's not the first time the Hamilton branch manager has lied and caused customer issues. This person should be sacked. Use another company, europcar are am absolute joke

I accidentally booked with Europcar because somehow they were the first non-ad when I searched for Enterprise Rent-a-Car. They asked me a lot of details and I jumped through the hoops with app and account etc. On the day they sent me emails preparing me for my hire and I got to the counter they said they were refusing to hire it to me. No explanation, no extra details taken. Their system said no. I asked why they couldn’t have told me this when I booked it and they said it was their policy not to check eligibility until the customer turned up on the day. I travelled hours to get there and they left me no time to find an alternative. Fair enough if for some undisclosed reason you don’t want to rent it to me but this nonsense policy wasted a lot of my time and left me in a sketchy situation. And this could happen to anyone and you’ll never know till you get there

Auch absolut negative Erfahrung - Hier wird man belogen und über das Ohr gehauen. Hatte im August 2024 hier einen Mietwagen gebucht und wurde vom Europcar Mitarbeiter über die aufgeführten Beträge für Versicherungen u. a. im Mietvertrag, die ich thematisierte, belogen. Obwohl die notwendigen Versicherungen bereits vorher abgeschlossen und bezahlt waren, erklärte mir der Mitarbeiter, dass die im Vertrag aufgeführten Preise, die der bereits gebuchten Versicherungen seien. Diese seien nicht zusätzlich, sondern wären nur als Bestätigung für die bereits abgeschlossenen aufgeführt. Daher würden auch keine zusätzlichen Kosten hierfür auflaufen. Auch auf erneute Nachfrage gab der Mitarbeiter die gleiche Auskunft. Im Vertrauen hierauf unterschrieb ich den Vertrag. In der Folge wurde meine Kreditkarte mit den Beträgen belastet. Ich forderte dann die Rechnung hierüber an und musste feststellen, dass auf der Rechnung andere Beträge für die Versicherungen, Gebühren standen als auf dem Vertrag. Reklamationen bei Europcar waren erfolglos. Für die unterschiedlichen Beträge erfolge keine Erklärung. Man zog sich auf die geleistete Unterschrift zurück. Dass diese durch Lügen und Betrug zustande kam, spielte in den Antworten keine Rolle. Daher mein Rat: Meiden Sie Europcar Stansted, sie laufen Gefahr dort betrogen und abgezockt zu werden. 0 Sterne eigentlich, aber man muss ja einen mindestens geben.

I was offered an upgrade for £40, discounted from £80. Then told I was signing just to accept the extra £40 as I had already pre-paid the rental in full. Do insist on checking through your paperwork as I later discovered I had been charged £40 per day- £570. Europcar won’t do anything, insisting it is my word against theirs even though I pointed out that logically why would I complain near the start of my rental and why would I triple my costs on a whim? Do not trust the sales agents at Gatwick airport. If you must use this company do not accept any extras at pick- up.

We used Europcar in UK in October 2024, when we returned the car to Manchester airport we were told everything was OK. I'm still waiting for my deposit back. I've sent emails and no one has contacted me back. The Customer service from Europcar is very disappointing. I won't be using this company again.

The inspecting agent input the wrong return location - Europcar charged us 79 Euros for returning our car. I sent numerous emails to Europcar customer services UK supplying clear proof of their error. After wasting hours on many detailed emails, Europcar still refused to refund our €79 fee. Europcar 'customer services' clearly exist as a barrier to refuse customer refunds and prevent case resolution. I successfully had a full refund from Mastercard after sending evidence for processing a chargeback against Europcar. I wish I had done it much sooner. So process your credit card chargeback directly after any first refusal in writing ( use email ) from Europcar customer service. Customer services are absolute time wasters. I will never use Europcar again.

AWFUL FROM START TO FINISH. I hired a van for the day, on a Saturday, to help a family member move house. I paid nearly £80 for the pleasure, along with a £100 deposit and £36 insurance upgrade. The collection process was simple and straight forward, and the bloke who helped me was nice. However, I was told I would need to leave the van in a nearby carpark when I was done with it, as there was no where else to leave it out of hours, but that it would be picked up at 1pm on the Sunday (the following day). Fair enough, although it would have been useful to know this upon booking. I dropped the van off 3 hours before my rental period ended at 7pm on the Saturday, and paid for the parking until the next day (as advised by the staff member) for 12 hours at nearly £8. I received a return statement and invoice on the Monday to say that I was being charged an additional £114.45 as I didn’t hand the car back until the Monday! I contacted customer via phone and email, and sent proof of my drop off, the carpark receipt and all additional info I had to and they essentially fobbed me off and told me it was my fault and that I had indeed dropped the car off on the Monday. They explicitly said I had been charged correctly. They then stopped replying to my emails. I phoned the branch where I hired the van from and they accepted that they had wrongly charged me BUT it took almost 4 weeks to get my money back, and in total I spoke to 6 different people who were useless at helping me. I kept being told ‘it should be with you soon, call back in 2 days’. Overall, a horrific service and unless you push and press them, they are reluctant to accept fault and refund you. I didn’t get one apology during this experience. DO NOT USE THEM.

Our car was damaged on the Friday and the insurance put, us in touch with Europcar for a hire car until the car was repaired the following Monday. We were told they would contact us to take the £1 deposit and get us a car. We heard nothing from them. We made several calls to organise a car but, never got a car or even a call back from them. When we were told our car may not be repaired by then end of Monday, we contacted Europcar again and they told us they would deliver a car to us by 5pm. The car never arrived. Luckily our car was repaired by 2pm. We did not cancel the hire car. It just never turned up and Europcar haven't even bothered to contact us. We called them to make a complaint and they gave a number to call to make a complaint. We called that number and the woman was quite snotty and would not take the complaint.

Had a good experience. First time I’ve used Europcar and the team at the Slough branch was very helpful. I also really enjoyed being able to return the vehicle out of hours as our schedule was a little crazy and happened to change and we were able to drop the van off and leave the keys in their safe box which was super helpful. The van that we hired was nice and we will definitely be using them again

Update: it is funny how quickly you get a reaction when you make a public complaint compared to zero response to several e-mails and filled forms like the one proposed in the reaction of Europcar. I will try once again but have no issues of getting a reply or solution from Europcar. --- I booked the car through Easyjet and (in short) this happened at the Europacar desk in Gatwick: - When picking up the car the person behind the desk tried to upsell. She had 2 keys, one of the MG which would be our car and another key of a car which would have navigation and heated seats. Normally for 100 pound extra, but now only for 40. We declined this and the MG had navigation and heated seats anyway. Seems like very dodgy practice. - I had to sign a document, I asked what is was for,, the person said I was signing for the car not having any damage. She even joked it felt like “siding your life away”. The car didn’t have any damage but it seems she lied about what I was signing. - After that I had to swipe my card. I asked if this was for the deposit. She said, yes this is for deposit, this again seems like a blatend lie as my creditcard was charged anyway after returning the car. Getting a reply from the client service department is a real nightmare. I have send about 6 e-mails (one every week) to get a reply of 2 sentences by someone who clearly didn't care to read buy e-mails or check my case. Renting with Europcar has been an absolute disaster and I wil never do so again. I have bookked many cars with other rental companies all around the world and I never had any problems. Of course I wouldn't recommend anybody to book with Europcar.

Not low enough I've sent my review to there sister company so if you see it here let's go WARNING do not use eurocar hire company they can't be trusted. 11 days after l returned car they text me of damage to rear passenger door behind driver I've sent photos of door to my insurance company showing no damage avoid this company like the plague

Beware of GLASGOW AIRPORT Europcar branch One of the worst experiences of my life. From the moment you enter their office, strong pressure to take a more expensive car, tricky games with additional services, scaring you with penalties etc. When you repeatedly refuse to pay for something you don't need, the document combinations begin (folding signed documents in half, adding additional documents by hand, manual addition of services). At the end, we were charged a deposit (which is normal and understood) but when returning the vehicle we were told that this was not a deposit but additional services and they won't pay us back !!! Now think about, how you want to call it (#@$%), and whether you want to do deal with such people and such a company?!

Don't bother with this shower, they don't help at all if you get in trouble with your vehicle and the phone lines are an absolute joke. NO STARS!

ok, I knew this is a waste of time, but I called customer service again, and I talked to Leo (Ipad) again. What are the odds? At least this time he was honest and told me that there's nothing I can do and they reached out to me on trust pilot just so they look that they are trying. Big surprise there... Wow, this company is rotten to the core. On April 10th we flew to Heathrow, and we took a shuttle to Europcar to pick up the car we already paid for online. The guy at the desk started to push a free upgrade, a Mercedes GLE SUV. I said I don’t want it because it is an expensive car, but he insisted, saying that the car is not new and has scratches. Eventually we agreed and he said there’s a deposit of 284 GBP that will be refunded when we return the car. That’s when he realized that my wife’s driver’s license is expired, but because he was eager to scam us he finished the papers making her the main driver which should be not only against their policies but also illegal. Of course she didn’t drive at all, I was doing all the driving. I signed the papers and then he said that because it is a free upgrade a manager will have to sign. The manager came and he signed then we left. What I didn’t realize was that the manage added a 4 in front of 284 making it 4284 GBP. Also, we didn’t realize until later that they didn’t take any deposit from the visa (for the obvious reasons). When we returned the car, we noticed the amount on the back, and we asked to speak to the manager (a different one). He was right in front of us, but we had to wait about 20 minutes because he was trying to push an upgrade to a family. Eventually we talked to him and he said that it is our fault for signing and he pretty much called me stupid. We tried to lock the Visa, but it was too late. We returned to Canada and immediately called Europcar customer Service and talked to Agostina. I explained the situation including the expired license. She gave us a case number and said she will e-mail us with a resolution. After couple of hours we got and e-mail for her saying that our request was respectfully denied. I called again and talked to Leo. I explained to him the situation again, stressing the fact that the contract should be void because it was issued knowing that the main driver’s license is expired. He agreed and said that maybe Agostina overlooked that aspect. He gave me a new case number and said he will e-mail us within a day. The next day we got the e-mail, and he respectfully denied the refund saying “even in the case Mrs Bogatan would not have a Valid driving license she would remain the legal hirer as it is her who signed the agreement and paid”. That is incorrect because it was me who signed and paid the agreement. At no point in our conversation Leo or Agostina seemed surprised that someone would spend 4284 GBP on an upgrade for a rental that costed about 350 GBP which makes it obvious that everybody there is part of a big happy bunch f scammers that is Europcar. We checked online and there is an overwhelming number of negative reviews, lots of them describing situations similar to ours. I guess I should consider myself lucky for not damaging the car, because apparently that is Europcar’s main way to overcharge customers. The question is how can big company like this openly rob so may customers without any actions from the authorities? Dan Bogatan

I have used Europcar for several years and never had a problem (renting around 8weeks per year) however my last trip to Bordeaux was appalling My flight was moved and I contacted the helpline to inform them - on arrival they had no record of the call and had issued my car to someone else. I was then given an old beat up dirty black 4x4 which had marks dents and scratches everywhere - inside and out. The member of staff laughed about the condition of the vehicle , but time pressing I went with the flow On returning I’ve been charged €700 for a ridiculous scuff on a door - there is no way that it could have been seen prior and the member of staff rubbed the door so much that they inflicted the majority of the damage whilst I stood there. I have 4 further bookings with Europcar which I will be cancelling this week and wouldn’t ever use again

Gave me a curtesy car for 6 days huge scratch down the side. Car handed over very quickly. After 6 days car was collected. I signed the relevant section that the car was being returned in same condition. After 6 weeks they emailed me to tell me there was a <10mm chip on the front screen and the paperwork they sent me they had forged my signature in the New Damage Section Excess £750- £1000 I am now taking legal action and I am in direct contact with the CEO Alain Favey

I strongly advise against renting with Europcar! Please don't make the same mistake I did. They show a complete lack of empathy towards their customers. I accidentally made a reservation and canceled it almost immediately—only 18 minutes later at 01:15 AM. Despite explaining that the booking was unintentional, Europcar still charged me a fee of £45.

We hired a car in Albufeira recently and had superb service ice and a lovely car. The staff at reception were very helpful at pick up. We would definitely use them again.

Appalling experience with car rental both here and in Portugal. The hard sell to take out cover I didn't need was bad enough, to then be told to do a 5 star review was laughable. Never received my deposit back despite chasing and escalating a complaint. No-ever responds to my emails. I regularly rent out cars abroad and help others to do so, I will never recommend Europcar. Total rip off

There is a theme here about dishonesty, the sales people are not honest about what they are offering, often linking a total hire price, which turns out to be daily, rushing you through a signing process on a small screen hoping you won't notice. I got stung gor over £700 and the leadership of this business finds this is acceptable. BAD COMPANY ETHICS,Absolutely disgraceful and everyone should be warned not to use Europcar.....you get this level of dishonesty at HERTZ No good replying if your system does not work....I can't send my details !!!!!! Probably because you don't want to hear the complaint