Essential Aids Reviews

Fast and efficient

Phones going back , didn’t take SIM cards , complete waste of time and money, android phones are so slow and unresponsive

It arrived when it should and within time given.

The ease of ordering and the very quick delivery , excellent

My elderly sister needed a step to by a conservatory door. After extensive research, I ordered one from Essential Aids and was not disappointed. Fast delivery, well packaged and easily installed. My sister is delighted.

Fast delivery,great service,good products!

Cycle arrived complete. I didn't have to put it together. Works for me to exercise me knees

Easy to order/reordering. Good prices. Kept up to date re despatch and delivery window. Delivered on time & with courtesy.

Clear order process. Quick delivery. Everything as described.

Excellent commode / shower chair. Fast delivery, easy to put together and sturdy. Good value for money

Easy ordering process bar reluctance to accept first credit card I tried to use

Every thing was as described in fact even better it has been an excellent choice and at last we have a rollator I can lift easily into the boot for my husband, it arrived exactly on time and was really well packed despite there being a couple of holes in the box there was no damage to the contents. Thankyou

you had what I wanted at a reasonable price; it came as expected.

Ordered a mattress on 2/5/26 based on their website stating delivery by 6/5/26, but it didn't arrive. Okay so they are not responsible for Royal Mail losing it but from that point on they had plenty of opportunity to resolve this in a professional way and they failed multiple times. As soon as it was late we explained we needed it urgently, but they refused to send a replacement or refund saying we had to wait to see if it turned up, then a week later someone else agreed to cancel it and refund that afternoon - so why could that not have happened the week before? But they didn't manage to get that done (I'm sure they will blame Royal Mail again) so it turned up after we had purchased a replacement elsewhere so then we had to go through the hassle of getting it collected. It finally arrived back with them on 20/5/26 and to add insult to injury I was forced to wait another 24 hours to receive a refund because that's just how their system works - how arcaic and anti-customer focussed can you get? Throughout this awful experience we had difficulty getting through on the phone many times, slow responses to messages, a lot of "computer says no" attitude and action that could have prevented an unlucky situation descending into a catalogue of errors either not even considered or not properly completed causing further inconviences. A couple of staff sounded genuinely sorry but were unable to get done what they said which indicates a lot of management and organisation issues within this company that have a massive negative impact on customers when things go wrong.

Prompt delivery. Bath board easy to fit and sturdy. Swivel seat is very useful.

Excellent quality product, exactly what I was looking for, and quick and easy delivery.

Perfect , many thanks.

Good product at a good price Quick Delivery

Simple site to order from. Quick processing of the order. Fast delivery next day. No delivery charges