Review summary

Electric Rider has mixed reviews from customers. Customers particularly appreciate service and quality, though some mention concerns about customer service and communication.

✨
Based on reviews, created with AI

See what reviewers are saying

RM

Rachel Mac

1 out of 5 stars
I wrote this review back in June 2022 it…

I wrote this review back in June 2022, then again in July 2022 it was… I wrote this review back in June it was removed by trustpilot, unsure why as it was a genuine review I eventually got the money back, but what an awful traumatic experience... beware!!! do not buy, shop local Not Only did the below happen, their sales person Gila, a very angry South African abused me on my own doorstep, video evidence of this available, she also damaged my door trying to block me from shutting my own door when I was on a business call…. What kind of company is this… they then have had the bike back for weeks and still no refund This really is the worst company ever, what is worse is trustpilot removing genuine unsatisfied customer reviews, shame on you!! WARNING DO NOT USE, pay more for a high street purchase . Absolutely shocking service and after… Absolutely shocking service and after care from this company it really is non existent My bike was delivered to the wrong address, At the time I didn’t know this as they said it had not even left the warehouse A week later still nothing to he told it had been delivered but they never bothered to inform me, on investigations it was at a different house on the lane completely Then there was no bolt for the seat so still couldn’t be used I tried for several days to get a bolt and could. And in the end I had to get a new seat and pole as it was now 2 weeks without a bike that I should of had one. This was all my time and effort not theirs The next thing the cabin keep slipping and coming off making the bike jolt and threw me off and I injured my ankle from the burn of the tyre that’s still moving, told me to take it into the repair shop and they’d pay, so I took it to rockets and rascals but on route the pedals keep slipping like the motors speeding up then slipping, rockets and rascals said it’s defective and to return it as it’s so now and hardly been used I want to do this for a refund or new bike and they say they will only refund when they find the faults, this is fine but I’m already without a bike I need to get around, I’m on a tight time frame and. by looking at the rest of the reviews I’ll be waiting forever to get this sorted as I need a replacement bike not to wait around, hardly a great review for your non existent service! So do not buy from this company their customers service is very poor and any issues will be up to you to resolve so lots of time and money on your part as time costs money when your have to take time out of your day to get things sorted…. Then what they offer you is unreasonable…. I wish to return for a full refund and payment returned asap so I can buy a bike that’s roadworthy and safe Pay more buy local, oh and as I have a second electric bike I use in Cornwall I know how one should feel and ride, so please don’t patronise me again saying that’s this is just how they are when I spoke to your phone support and would get someone to call me back a week ago and never did I’ve had to email in again and getting poor responses 🤨 Sort your service out I’m within my 28days to replace as I couldn’t use this bike till 2 weeks post ordering you do the math

D

David

1 out of 5 stars
Company In Administration

Had to go through my bank for a refund. The company has gone into administration but are still taking orders that they won't fulfill. I contacted one bike manufacturer that ER stock and they were great, informing me of the situation, even providing me with the details of the administrators. ER owe the manufacturer money too. If you have already ordered don't waste your time contacting ER there's no one there.

MC

Mike C

1 out of 5 stars
DO NOT BUY FROM THIS COMPANY!!

DO NOT BUY FROM THIS COMPANY!! They are a scam and will take your money, not deliver and when you try phoning them it goes to a voicemail!! Will be suing them for a refund, plus court costs plus Interest at 8% per annum for all days they have had our money. Don’t waste your time with them! #3058ER

GS

Georgina Smart

1 out of 5 stars
E-Bike completely unusable within 4 weeks. Cannot get a response.

I bought a Basis Osprey folding bike from Electric Rider and it is now completely unusable within 4 weeks of use. First, the motor started cutting out whilst I was using it (sometimes whilst I was cycling on the road with cars around me, which was incredibly unsafe) Next, the battery life was reduced to less than a quarter of what it had been initially and the bike struggled to get up hills, even when fully charged. Now the motor has died completely. Even when the battery is displaying as fully charged, there is no motor assist at all. I have sent multiple emails and have not received any response. Even before the bike began to break, I was already pretty unimpressed with the quality. There is a considerable delay between when you start to pedal and when the motor assists kicks in. When it does kick in, it is so abrupt that you could easily fall off the back of the bike if you're not braced for the sudden acceleration. Although the bike has 6 gears, they are all so low that they are unusable (I only ever used the 6th gear). When the bike is folded, there is no way to fasten it in place and there is nothing to lift it from. It took two of us to lift the bike in an out of the boot and we had to use several straps to fasten it closed. It took ages to figure out how to fold and unfold the bike because the instruction leaflet is in broken English and the quality of the printout is so bad that you can barely see what's being shown in the photos. I was willing to accept the quality issues above because it is a relatively cheap bike (although the quality is still much cheaper than the price suggests) but now that it is completely unusable I am only interested in getting my money back for this useless product. Please can someone from Electric Rider respond to me with information on how I can get a refund for this faulty product?

Company details

Information provided by various external sources

No description available yet.

Contact info

🌐

People also looked at

1 / 3
HR

Halfords Retail

www.halfords.com

2.348 out of 5 stars

2.3 (1000)

IC

International Card Services

www.icscards.nl

4.181 out of 5 stars

4.2 (1000)

FS

Fantastic Services

www.fantasticservices.com

4.755 out of 5 stars

4.8 (1000)

EH

ENGIE Home Services

www.engie-homeservices.fr

2.597 out of 5 stars

2.6 (1000)

All reviews

254 total • Write a review

Showing 181 - 190 of 250 reviews
ST
5 out of 5 stars

Despite the ongoing pandemic the team…

Despite the ongoing pandemic the team here were clear that my preorder may be delayed by a week. Happy to wait and support this business. Staff were very helpful and t&C's are clearly written on the website...dont understand why people are complaining on here. Electric Rider are top notch, will be back again. tyvm!!

Date of experience: October 8, 2020

RT
5 out of 5 stars

Honestly couldn't be happier

Honestly couldn't be happier. The team are so friendly and I understand there are delays in the UK currently with my preorder. It's finally here and so thankful for such a great bike!!!

Date of experience: October 7, 2020

MM
5 out of 5 stars

A company that really cares

A company that really cares about the environment. A great range of bikes and the staff are very helpful within this process. Reasonably priced and professional service.

Date of experience: October 6, 2020

DD
5 out of 5 stars

Customer Support is great

Customer Support is great, helped us to find the right back and delivery was super quick! Enjoyed using the bike through the summer, was excellent quality! Many thanks!

Date of experience: October 4, 2020

AH
1 out of 5 stars

Super fast at taking your money for goods they don’t have but slow as treacle refunding it

I placed an order on 20 September for an e-bike due to be available for delivery in October. The website T&C’s clearly state “once your order has been placed, assuming it is in stock and available for dispatch, we will charge your card and....”. My bike was clearly not in stock and won’t now be available now until at least Q1 2021 yet my card has been charged in full and when I ask for a refund this will typically take 21 working days. Every other company I deal with can process a refund same day or next day at the latest. Please ask yourself why this company can’t and why they are taking payment for goods they don’t have. Avoid at all costs and use a company with morals. Update in response to the reply from Easy Rider - Can you please confirm why you charged my card in direct contravention of your T&C’s. when you are not disputing that the bike was and is still unavailable. You may also wish to consider that the time spent replying to this review was most likely comparable with the time it would have taken to process my refund for the payment you had no right to take in the first place. It’s a shame you didn’t utilise this time to process my refund instead. Update 7/10/2020. It’s now been a week since I asked for a refund. No further contact and still no refund.

Date of experience: October 3, 2020

BH
1 out of 5 stars

Don't wait a month for a bike!!

Don't wait a month for a bike!! AFTER ordering and chasing a delivery date I was told it would be a MONTH. Covid reasons. For a bike built in the UK...??? I checked with the manufacture and they said they could deliver the next day for orders before 12pm...I asked Electric rider to cancel and low and behold they said they could get the bike delivered in 2 days... Looks like they wanted to hold onto my money for a month for nothing. Check their returns policy.... Buyer pays for returns shipping??!!! Play safe, go direct to EMU for a great bike and no price difference.

Date of experience: October 2, 2020

MA
5 out of 5 stars

Great offer of free shipping during the…

Great offer of free shipping during the Covid-19 pandemic. In addition, there's an offer of a 25% discount if you provide your email address for news and promotions. For every purchase one makes, a tree is planted - a very special touch. The Chameleon folding electric bike was available and definitely looks appealing!

Date of experience: October 2, 2020

L

Lis

US

5 out of 5 stars

Attentive staff that help you find the…

Attentive staff that help you find the right bike, and I wasn't disappointed when it arrived. Delivery was fast and item arrived well packaged. Bike works well (used it over summer) and it has exceeded my expectations.

Date of experience: September 30, 2020

SL
5 out of 5 stars

Excellent thanks for the service and…

Excellent thanks for the service and bike!

Date of experience: September 29, 2020

J
1 out of 5 stars

Go elsewhere.

On 17th April I ordered a Cyclotricity Stealth 1000w from Electric Rider. The bike arrived on 7th May. Initially I had mixed feelings, it’s a sturdy bike but I noticed straight away that it had mechanical and not hydraulic disc brakes. On a bike that can do 50km/h...even my kids £300 mountain bike has hydraulics. I got the instructions on how to derestrict the motor and for a while enjoyed the power of 1000w. On 22nd July I noticed the battery had not charged and wrote to Electric Rider. A series of emails followed over the course of a week plus during which I was told to try various remedies none of which were successful. I was then told to arrange a volt test which I did at my own expense and this showed the charger was working but that the battery was faulty. A courier then arrived at my house a few days later to collect the battery. As I had no notice of this the battery was not packaged and the courier left without taking it as he could not wait for me to package it. A few days later he returned and collected the faulty battery. That was 24th August, over a month since I had written to Electric Rider. So the repaired/replacement battery finally arrived yesterday 25th September. A full month later. And guess what? It’s dead too. Been on the charger all night. Nothing. So here I am. The bike has done 29hrs and 642 km and for over 2 months has been gathering dust. No doubt it will be another month before this lot attempt another ‘repair’ but in the meantime I felt I had to let others know just how bad my experience has been. I don’t often put digit to keyboard in anger but I’ve lost it with Electric Rider/Cyclotricity. The bike is not worth the £1500 I paid for it, even if it was working. The components are not good - saddle, brakes, gears are at best adequate. The battery holder came loose after a week. It’s British made and unfortunately that shows, in a British Leyland way that is. Take your money elsewhere. You have been warned!

Date of experience: September 26, 2020

Previous1•••181920•••25Next page

The CrowdTrust Experience⭐

We're open to all
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
We champion verified reviews
Companies can ask for reviews via automatic invitations. Labeled Verified, they're about genuine experiences.
We fight fake reviews
We use automated software and a dedicated team to detect and remove fake reviews. We take action against anyone who tries to manipulate reviews on our platform.
We show the latest reviews
Reviews are displayed chronologically with the newest first, ensuring you always see the most recent customer experiences.
We encourage constructive feedback
We believe in honest, constructive feedback that helps both consumers make informed decisions and businesses improve their services.
We verify reviewers
We use various verification methods to ensure reviews come from real people with genuine experiences, not bots or fake accounts.
We advocate against bias
We work to ensure our platform remains neutral and unbiased, giving equal opportunity for all genuine reviews to be seen and heard.