Electric Life has mixed reviews from customers. Customers particularly appreciate service and quality, though some mention concerns about customer service and expensive.
Do not buy. I phoned In advance and asked if I bought a new switch bike remote would it reset back to original factory settings which I was advised would be the case. I plugged in to my existing kit and it defaulted to the last instruction from the current controller.
I ordered a Tern Verge P10 at a great price and it came really well packed (double boxed) and was delivered when they said it would be. I checked torque settings and indexing and it was all perfectly checked and set up by them. I didn't have to adjust anything. Really outstanding service!
I wasn't sure about buying an ebike from a website, I always worried about support if something went wrong. The prices on their store were so good I took the gamble. The gamble paid off, I needed their help to warranty an AXS battery with SRAM and they were fantastic to deal with. Jordan handled the claim quickly and kept me informed throughout, I had a new replacement battery back on my bike within days. I would definitely buy from them again, excellent sales process and brilliant aftercare. Thank You.
Just purchased my latest cycle to work scheme bike through the team at electric life. From initial order enquiry, quote produced, accepting the voucher from my works provider and then very quickly sorting dispatch the work put in by Jordan was spot on. Bike arrived quickly and I’m very pleased with both the service received and purchase made.
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electriclife.co.uk29 total • Write a review
I just want to say my experience at Electric life couldn’t have gone better Piers kept me updated on the progress of my Cannondale Synapse purchase and when I arrived to collect it set it all up for me ready to ride when I got it home Thank you Ian
I brought an ebike from Electric Life through my company's cycle to work scheme. Electric Life was friendly and quickly replied to my questions. They had no problem modifying the shipping dates to better fit with my schedule. I've been using my ebike for a few months now and fits my needs perfectly. Its conformable, easy to ride, and fun.
First class service from Piers and the team, kept me updated on my order and the bike is fantastic! Couldn't be happier
I enjoyed my experience with eletriclife. They supported me throughout my purchase & stayed in continous contact with me. I was not however, happy with Fedex. They went way past my expected date of delivery & when my package finally arrived it was damaged. It was impossible to make contact with any one at Fedex. I refused to except the package & it was returned to the store. Electriclife Gave me a full refund. They agreed to ship UPS if I wanted to reorder. Which I did & promptly received my package the second time around. I am looking forward to doing business with Electriclife again in the future.
Worse company I have ever dealt with bought a mobility scooter and the seat is not fitting on properly so it keeps on wobbling contacted the company on many occasions and still haven’t done anything about it and now won’t even respond to my emails
Great shopping experience. Bought an e-cargo bike through the cycle to work scheme. Was very easy ordering and had great communication about when my bike will be built and delivered etc. Ruben was very helpful. Due to the size and weight of my bike, it was sent by direct courier, who accidentally forgot to deliver my charger/spare key etc. with the bike. One quick phone call to them, was delivered same day (about 3 hours after the phone call, when I live about 2 hours away from the shop), and they were very apologetic. Mistakes like this happen and I think this is the best service I have ever had rectifying something like this. Would definitely recommend.
Felt like a very valued customer. Will be buying from them again and will recommend to friends and family.
I found the team at Electric Life to be really accommodating. My C2W scheme took longer than expected to get the payment to them, but with a deposit they held onto the bike (Orbea Rise M10) for me, maintained it at the agreed discount sale price and kept me informed on status throughout. The bike arrived very quickly once the paperwork was completed. It was very well packaged - essential with a carbon frame. Shock, forks, brakes & gears were well set up by the mechanics, just the front wheel & pedals for me to attach, otherwise good to go straight out of the box. My experience with Piers & Ruben was great throughout the process and they've checked in with me post delivery to make sure I was happy.
