Electric Life has mixed reviews from customers. Customers particularly appreciate service and quality, though some mention concerns about customer service and expensive.
Do not buy. I phoned In advance and asked if I bought a new switch bike remote would it reset back to original factory settings which I was advised would be the case. I plugged in to my existing kit and it defaulted to the last instruction from the current controller.
I ordered a Tern Verge P10 at a great price and it came really well packed (double boxed) and was delivered when they said it would be. I checked torque settings and indexing and it was all perfectly checked and set up by them. I didn't have to adjust anything. Really outstanding service!
I wasn't sure about buying an ebike from a website, I always worried about support if something went wrong. The prices on their store were so good I took the gamble. The gamble paid off, I needed their help to warranty an AXS battery with SRAM and they were fantastic to deal with. Jordan handled the claim quickly and kept me informed throughout, I had a new replacement battery back on my bike within days. I would definitely buy from them again, excellent sales process and brilliant aftercare. Thank You.
Just purchased my latest cycle to work scheme bike through the team at electric life. From initial order enquiry, quote produced, accepting the voucher from my works provider and then very quickly sorting dispatch the work put in by Jordan was spot on. Bike arrived quickly and I’m very pleased with both the service received and purchase made.
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electriclife.co.uk29 total • Write a review
Purchased an Ebike from them over the weekend. Tried to call them Monday morning. Called over 10 times but phone just goes dead everytime. WILL BE CANCELLING.
THIS IS THE WORSE COMPANY THAT I HAVE EVER DEALED WITH! MIKE WHO IS THE TECH GUY WILL SCHEDULE A CALL THEN NEVER PICK UP OR CALL BACK! THEIR PRODUCTS ( POWER WINDOW KITS ARE A BUNCH OF JUNK AND THATS PUTTING IT NICELY!
I recently purchased a Cannondale Treadwell Deluxe from Electric Life under the C2W scheme, and my experience was truly exceptional from start to finish. Despite a delay with the Cycle to Work Scheme, the team at Electric Life went above and beyond to accommodate my situation. With just a deposit, they reserved the bike for me at the agreed discount sale price and kept me informed every step of the way. This level of customer care is rare and truly appreciated. A special shout-out goes to Jordan, whose professionalism and attentiveness made the entire process seamless. He was not only responsive and supportive but also ensured that all my questions were answered promptly, making me feel confident and well-informed throughout. When the paperwork was finally completed, the bike arrived super quickly and was impeccably packaged and set up. It was 99% ready to ride straight out of the box! I wholeheartedly recommend Electric Life and especially Jordan if you’re looking for a hassle-free, customer-focused experience when buying your bike. Their commitment to service and quality truly sets them apart. Thank you so much from Glasgow! P.D.
This book was honestly amazing it had so much tension and suspense it made me a bit uncomfortable at the end it was a moment to cry. As it is on the Carnegie book awards, it is such an awesome book that there should be a part 2 ngl I'd 100% gonna put it on at the top of the list as it is a wonderful/sad book. I would give it 5 stars as it is incredible!!! This book would be 4 the ages between 12-16 cuz it's an older middle school book!! I would definitely recommend this book!!! -Shifa (12 years old)
Electric life responded positively to my request for a refund on a battery that I had bought when there was a discount. I had tried without success, to buy a bike battery during the discount period. I did not succeed. Electric Life accepted my request for a refund very quickly.
Absolutely stay away from this company. Their customer support is shocking. My brother & I spent £8000 on new Orbea bikes from here. His battery failed on his bike took 5 months to get a battery from Orbea. Electric Life said they would pay for warranty work. Just send them the bill to have bike fixed. Then turned around and said it’s not an Orbea warranty so wouldn’t pay it’s Shimano warranty sorry when you buy a Orbea Rise bike the battery is part of the bike
Absolutely terrible customer service my delivery of a expensive top end ebike had been damaged by the courier and trying to co operate with the company has been terrible currently massively out of pocket and have nothing to show for it! The manger had called me at 12am and said he’d ring again at 1:30pm to discuss the situation but now it’s currently ten till 4 and I have no call back or no answer to my calls or emails. Don’t waste your time with this firm extremely disappointed!
Wonderful experience buying my e bike from Electric Life. Piers had to work hard for his money as I was so undecided between sizes. Thanks for being so accommodating!
I got a first class service from this company. They went the extra mile to get my bike ordered (over the phone) assembled and delivered to me up in Scotland - just in time for my travels abroad. I ordered late on a Friday, and the bike was with me mid morning the following Friday. (it needed to come in from Cannondale first) I did a lot of research on the fit before buying, and this time was not wasted. Arrived exactly as expected. It even came with simple pedals and straps, all ready to go. Thank you Electric Life for your help in making this happen :-)
